Administrative Assistant Customer Service

She'lia Bolding

Columbus, OH ***** *********@*****.*** +1-614-***-****

Professional Summary

Highly skilled Administrative Assistant with over 38 years of customer service experience, excelling in fast-paced environments that require exceptional organization, multitasking, and attention to detail. Adept at calendar management, data entry, correspondence, and office coordination, ensuring smooth daily operations. Proven ability to handle high-volume customer interactions, resolve issues efficiently, and provide top-tier support to both internal teams and clients. Proficient in Microsoft Office Suite, Google Workspace with strong written and verbal communication skills. A proactive problem-solver committed to enhancing efficiency and delivering outstanding service.

Willing to relocate to: Columbus, OH

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

LAZ parking-Columbus, OH

November 2020 to December 2024

•Did oversee, daily operations and manage front desk functions.

•Daily assured inbound and outbound call, with excellent customer service to parkers and other clients.

•Did maintain and manage customer relations, providing parking information and assisting with inquires with efficiency.

•Perform office management task including filing, faxing and email communication

•Update and manage listings of events and pricing for daily and monthly parkers.

•Assist customers and concierge with information related to area events, restaurants, hotels, and downtown businesses.

•Collaborate directly with special events department, assisting Nationwide Insurance partners.

•Ensure proper coordination with employees, pass holders, and outside vendors.

•Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

•Prepared and edited correspondence, reports, presentations, and other documents as needed

•Maintained office supplies inventory by anticipating needs and placing orders in a timely manner

•Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents

•Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions

•Handled sensitive information with utmost confidentiality while maintaining data integrity at all times

•Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow

•Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in saving office budget

•Implemented an electronic document management system that improved efficiency by reducing paper usage and other supplies

•Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across department

•Managed and updated company databases, ensuring accuracy and completeness of information

•Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance

•Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office

•Coordinated employee recognition programs/events to boost morale and foster a positive work environment

•Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations

•Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately

•Liaised with building management regarding maintenance requests, safety/security protocols, and other facility-related matters

•Optimized office operations by identifying and implementing efficiency improvements.

•Engaged in new initiatives to enhance team collaboration and workflow.

•Ensured customer/client satisfaction through proactive service and problem-solving.

•Assisted in staff training and onboarding for smooth role transitions.

•Maintained a spotless, organized workspace to foster productivity.

•Collaborated with management to stay informed on external factors affecting the company.

•Adapted to various roles outside the office, demonstrating flexibility and teamwork.

Education

Bachelor's degree in Research / Writing

Capital University - Columbus, OH

August 2004 to May 2005

Associate's degree in Legal Studies

Columbus State Community College - Columbus, OH

January 1991 to March 1994

Skills

•Office Management

•Microsoft Outlook

•Computer skills

•Active listening

•Microsoft Word

•Customer relationship management

•Administrative Experience

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