Support Engineer Technology

Pedro I. Garcia Ramos

Miami FL, ***** 786-***-**** ***************@*****.*** www.linkedin.com/in/pedro-i-garcia-93430a47/

Experience

SUPPORT ENGINEER BRANDSMART U.S.A. 2016 - PRESENT

·Provide 1st and 2nd -tier technical assistance for escalated technology support requests.

·Install, modify, and repair computer/server hardware and software.

·Manage and support current POS server system (AIX) in all store locations.

·Manage and support current Delivery system (AS400) for our multiple distribution centers.

·Deploy custom windows images for end users.

·It was part of team deploying all hardware in a new store location implementation.

·Hardware and software updates for Windows Servers, and server-based applications.

·Administration of enterprise print services and a fleet of multi-function devices and different printers.

·Provide 24x7 on-call support as needed. Heavy PC hardware and application support

·Support for store management and staff.

·Install cable for data and video, and phone lines through the building to maintain communication, and video surveillance.

·Maintain copiers and printers working properly and perform maintenance routines

·Managed the ticketing system queue to ensure ticket resolutions are met with department specifications.

FACILITY SPECIALIST FOUNTAINEBLEAU HOTEL OCTOBER 2013 - 2016

·Assist employees, managers and executives with computer needs and resolve issues in a time manner.

·Install computer equipment for special events (registers, printer, computer, and key encoders.)

·Maintained wireless connectivity throughout the property, adding AP’s when needed.

·Managed the ticketing system queue to ensure ticket resolutions are met with department specifications.

·Build and deploy custom deployment images for end users.

·Perform routine maintenance, updates, & configuration on equipment ready for deployment.

·Managed & support multiple systems throughout the resort to keep them functioning.

COMPUTER TECH (PART TIME) TIGERDIRECT MARCH 2012 – 2014

·Interact with customers and identify their needs

·Diagnose the equipment to find the best solution.

·Perform system clean or factory system restore.

·Remove all viruses, malware, & spyware.

·Reinstall Operating system as needed along with drivers.

·Perform disaster recovery duties including backup and restoration of critical customer data

·Replaced broken or defective hardware.

Education

INFORMATION SECURITY SYSTEMS BACHELOR OF SCIENCE ITT TECHINCAL INSTITUTE MIAMI, FLORIDA

Skills & Abilities

·Over 12 years of IT experience

·Proficient in all HP, Dell, Lenovo, and MAC technologies.

·Skilled in all MS Office and OS platforms.

·Years’ experience in LAN/WAN/WLAN

·AIX RS6000

·Meraki access points

·OS Image Building

·Certified Kyocera printer maintenance.

·Network cabling

·Office 365 installation

·Acronis backup & restore.

·Extensive Corporate Experience with a dedication to Operations Management with a focus on Process and Procedures

·Always stay motivated to learn new skills and technologies.

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