Customer Service Representative
Resume:
Zana Shuler
Austin, TX *****
**********.**@*****.***
Professional Summary
Seasoned collections with more than 8 year of experience in fast paced call center. Excellent social skills and persuasion skills. Track record of achieving exceptional results in collecting debt from customers and persuading them to pay. Service oriented customer service with 10 year background in customer service. Core competencies include attentiveness, calming presence, and ability to handle surprises as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Fast learner and love to learn new tasks.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
IRS-Indianapolis, IN
July 2023 to February 2024
Assist taxpayers with account questions. Use accounting skills to examine taxpayers' finances to determine their tax liability
Customer Service Representative
Meduit-Indianapolis, IN
September 2022 to February 2023
Assist patient’s with medical billing needs. Provide exceptional and confident customer service to all. Making and receiving calls to patients regarding their account. Receiver
Amazon.com-Indianapolis, IN
September 2021 to March 2022
Take items off belt and put them into a cage at a fast pace. Receive and store inventory, prepare customer orders, and load boxes for shipment. You may also use scanners to read product barcodes, operate powered industrial trucks (PITs), and troubleshoot problems. Returns Processor
Walmart-Indianapolis, IN
September 2020 to December 2020
Receive returns into warehouse. Loads, unloads, orderfills, packs, and/or processes freight in an accurate and timely manner.
Customer Service Representative
TELETEC-Temple, TX
April 2020 to July 2020
provide customers with services they need for their accounts in a professional and upbeat manner. Customer service representative: Answer customer questions, resolve issues, and provide excellent customer service. This may include handling inbound and outbound requests, complaints, and general inquiries.
Collections Representative
GC Services-Copperas Cove, TX
August 2019 to February 2020
collect debt in an efficient and professional manner. Work with customers to pay balance in full or set up the best possible arrangements.
LNP
Conduent-Anderson, IN
June 2018 to October 2018
Help customers with porting in/out numbers. Answering customer calls, troubleshooting devices, and resolving billing and service issues. Customer service representatives should be able to remain calm and demonstrate knowledge of Verizon products and services. Collections Representative
Action Financial Services, LLC-Indianapolis, IN
March 2018 to May 2018
Assist customers with bringing their accounts current. Customer relationship management, loan origination, credit analysis, loan servicing, compliance adherence, sales and marketing of financial products, cross-selling, managing customer accounts, providing financial counseling, and staying updated on industry regulations
Packer/Shipper
Amazon Fulfillment Associates-Plainfield, IN
August 2017 to February 2018
Pack items into a box send them down conveyor belt. Receive and store inventory, prepare customer orders, and load boxes for shipment. You may also use scanners to read product barcodes, operate powered industrial trucks (PITs), and troubleshoot problems. Collections Representative
Sallie Mae
July 2016 to July 2017
Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken -- specified by line of business).
Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.
Use skip-tracing tools to locate the debtor in the most efficient manner. Work within FDCPA, state regulations, department/division & DMO Compliance Policies. Lawn and Garden Specialist
Lowes-Indianapolis, IN
April 2016 to July 2016
I had to provide help with anything Lawn and Garden and help customers find what they were looking for as well as provide feedback of which product was best for them to purchase based on information they give me. I also restocked the shelves and made sure the store was clean and provided flow-through for the customer and make sure items that were needed were stocked accordingly. Cashier
Meijer-Indianapolis, IN
September 2015 to February 2016
I worked at a register providing excellent customer service and helping customers purchase their items. Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases. Use good eye contact and body language, displaying a friendly and outgoing attitude. Be prepared to handle customer questions adequately and appropriately. Package Handler/ Loader
UPS-Indianapolis, IN
August 2015 to September 2015
I had to load up the UPS truck with boxes that were stacked tightly together and neat. Sort and stack packages, load and unload them, and ensure they are packed and loaded properly. Package handlers also follow safety guidelines and report issues to the warehouse manager. Cashier
Family Dollar-Indianapolis, IN
September 2014 to July 2015
I had to ring customers up for their items an provide excellent customer service as well as in down time with no customers I restocked the shelves at the store and make sure everything was neat and orderly. Recovery/ Sales Associate
Macy’s-Indianapolis, IN
August 2012 to August 2014
I was required to keep the store neat and Orderly and make sure all the fitting rooms were clear of unwanted clothes and make sure the customer had a great shopping experience. Assistant Property Manager
Farrell bell-Indianapolis, IN
May 2010 to July 2012
Inspect property conditions and coordinate maintenance activities. Entering accounts, rent collections and tenant notices. Create and distribute marketing materials to attract new tenants. Maintain organized and updated resident files and records. Report any problems or issues to the property manager. Background check Screening for new move in
Education
High School Diploma
Arlington High School - Indianapolis, IN
May 2013 to May 2013
Skills
• Plumbing
• Bilingual
• Negotiation (10+ years)
• Financial statement preparation
• Hospitality
• Scheduling (5 years)
• Grammar Experience
• Home & community care
• Collections (4 years)
• Marketing (2 years)
• Answer Phones (8 years)
• Medical terminology
• PCI
• HVAC
• Direct sales
• JD Edwards
• 4G/LTE
• Team Player (10+ years)
• Fair Housing regulations
• Filing
• Senior care
• B2B sales
• English
• Digital art
• Analysis skills
• QuickBooks
• HIPAA
• Hotel experience (2 years)
• Property management (2 years)
• Accounting
• Microsoft Excel
• Typing (10+ years)
• Cleaning (3 years)
• Windows (10+ years)
• Computer Networking (4 years)
• Customer Care (10+ years)
• Box truck
• Accounting software
• Calendar management
• Account management
• Moving
• Microsoft Office
• Commercial cleaning
• Communication skills
• iOS
• Law office
• Phone etiquette
• Operating systems
• Databases
• Google Suite
• Security
• Research
• B2C
• EMR systems
• Assembly
• Social media management
• Google Docs
• Office experience
• Pricing
• Medical coding
• Sales Skills (5 years)
• Cash register (4 years)
• Residential cleaning
• Working with high schoolers
• Shipping & Receiving (4 years)
• CREDIT (2 years)
• Yardi
• Microsoft Outlook
• Management
• Telehealth
• Outside sales
• Branding
• Accounts receivable
• Budgeting
• Active listening (10+ years)
• Investment management
• Call Center (8 years)
• Salesforce
• Data entry (8 years)
• Time management
• CRM software
• Sales support
• Customer support
• Janitorial experience
• Guest services (3 years)
• Leadership
• Mobile devices
• Appointment scheduling
• Home health
• Accounts payable
• Working with people with developmental disabilities
• Troubleshooting (8 years)
• Financial services
• Customer service (10+ years)
• Data collection
• 10 key typing
• Microsoft Powerpoint
• Word processing
Certifications and Licenses
Driver's License
December 2021 to July 2028
BLS Certification
Contact this candidate