Customer Service Treatment Coordinator

Kristee Hohenbrink

Boynton Beach, FL ***** 561-***-**** *********@******.***

Education

Grand Canyon University, Phoenix, Az

BA in Science of Psychology

GPA 3.87

Member of the National Honor Society

Professional Summary

Dedicated and organized professional with over 7 years of experience in administrative leadership and patient coordination, specializing in health and wellness. Proven track record as a Treatment Coordinator Lead, mentoring teams, managing 600+ patient intakes monthly, and

ensuring HIPAA compliance. I am skilled in Microsoft Office, Google Suite, medical terminology and software, and enhancing patient engagement through effective

communication.

Key Skills

• Proficient with patient management

systems and medical terminology

• Fast and accurate typing (60+WPM)

• Exceptional written and verbal

communication

• Strong organizational skills with keen

attention to detail

• Effective leadership and team

mentorship

• Ability to multitask in fast-paced

environments

• Collaborative teamwork across

departments

• Customer service excellence

• HIPAA compliance and patient

confidentiality

• Data analysis (e.g., lab result

interpretation)

Experience

Treatment Coordinator Lead Dr. Tuan Nguyen

APRIL 2021 – JANUARY 2025

• Advanced from Treatment Coordinator to Intake

Coordinator, then led a team of coordinators, improving customer service and operational efficiency.

• Scheduled and onboarded new patients daily, ensuring accurate intake forms and consent documentation.

• Reviewed lab results (BMP, lipid panel, A1c) and monitored BUN/CR levels to assess eligibility for weight loss programs.

• Generate and manage patient invoices

• Maintained detailed medical notes and dosing records, adhering to HIPAA regulations.

• Conduct follow-ups via phone/email, boosting patient engagement.

• Optimized team scheduling and performance incentives, enhancing workflow and morale.

• Collaborated with shipping, management, and the

medical director to elevate patient experience.

Office Manager HB Tropical Designs

JANUARY 2017 – APRIL 2021

AUGUST 2012– DECEMBER 2016

Office Manager Top Notch Landscaping & Design

References Available Upon Request

Contact this candidate