Patient contact Quality Assurance Data Entry
Resume:
Janis Ruth Mitchell
**********@*****.***
Skills
Data Entry
Medical Terminology
ROI
Pa ent Transport
Sterilizing
ECG monitoring
Pa ent Accounts
Financial management
Quality Assurance
Work History
Sharp Healthcare, San Diego
Contact Center Specialist, October 2021-Present
• Answer incoming calls for Sharp Rees Stealy Medical Centers.
• Verify and update insurance and demographic informa on.
• Verify insurance eligibility prior to scheduling appointments.
• Screen and direct phone calls, relay accurate and complete messages.
• Route unresolved messages to appropriate team member or clinical partner for resolu on in
mely fashion.
• Determine appropriate visit type and dura on based on pa ent needs and physician schedule. Patient Service Representative, February 2015-May 2015
• Answered mul line phones calls and made appropriate transfers when needed.
• Checked in pa ents to scheduled appointments.
• Prepared and monitored daily/weekly schedules, labels and reports accurately per department guidelines and within established meframes.
Kaiser, San Diego
Intermediate Clerk, December 2015 -October 2021
Health information Technology Clerk, November 2006-June 2012 Emergency Service Assistant/Patient Account Representative, July 1997- August 2012 Administra ve Du es:
• Crossed trained to work in mul ple departments.
• Answered mul line phones, checked in pa ents, scheduled appointments and collected co- pays.
• Assisted pa ents over the phone with any inquiries related to their care.
• Updated pa ents’ demographic informa on, including insurance.
• Served as a Liaison between pa ents and insurance companies to relay deduc ble informa on and related copays.
• Assisted with documen ng birth cer ficates, death cer ficates, insurance request, disability applica ons.
• Was a member of a Quality Assurance Commitee in the effort to streamline process, increase produc vity and ensure accuracy.
Pa ent Care Du es:
• Safely transported pa ents to their assigned des na ons.
• Transported specimens to labs.
• Completed admissions, discharges and transfers.
• Monitored pa ents’ recovery and informed nurse of any changes.
• Placed leads on pa ents for ECGs and monitored pa ents a er.
• Called emergency codes when needed.
• Assisted triage nurse when needed.
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