Customer Service Property Manager
Resume:
Lorenda Robinson
Montgomery, AL *****
*******.********@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Customer Service/ Tech Support
Foundever Work from Home-Montgomery, AL
August 2023 to Present
• Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
• Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
• Maintained thorough knowledge of banking products and services to effectively educate customers on available options
• Investigated discrepancies in account balances or transaction history to identify errors or potential fraud cases
• Demonstrated strong problem-solving skills by analyzing complex financial situations and providing appropriate solutions to customers' financial needs
• Participated in ongoing training sessions to stay updated on new banking regulations, policies, products, and technologies
• Provided technical support to end-users, troubleshooting hardware and software issues
• Documented all customer interactions and solutions in the ticketing system for future reference
• Managed a large volume of incoming calls, emails, and chat requests from customers seeking technical assistance
Property Manager
Wilhoit Properties, Inc-Montgomery, AL
June 2022 to July 2024
• Managed leasing office and maintain property occupancy
• Ensure deposits and rental payments are collected on a timely basis.
• Supervised maintenance and office staff: including delegating work, reviewing work orders and maintaining deadlines.
• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction.
• Meet outside vendors to obtain bids for authorized projects
• Experience using property software Onesite and Bluemoon. Assistant Property Manager
Emerald Management Enterprises-Montgomery, AL
June 2021 to June 2022
• Assisted property manager in overseeing daily operations of residential and commercial properties
• Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
• Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
• Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
• Assisted with eviction processes by preparing necessary legal documents and coordinating with attorneys if required
• Responded to emergency situations promptly by coordinating necessary repairs or contacting appropriate authorities when needed
• Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses
• Submit Reports on a timely manner
•
Leasing Agent/Assistant Manager
Radius Properties Inc-Montgomery, AL
July 2016 to June 2021
• Managed a portfolio of 300 residential properties, ensuring high occupancy rates and tenant satisfaction
• Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest
• Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc
• Collaborated with property owners to establish competitive rental rates based on market analysis while maximizing profitability
• Stayed updated on local market trends, competitor pricing, and industry regulations to effectively position properties in the market
• Maintained strong relationships with existing tenants through regular communication and proactive problem-solving
• Performed thorough background checks on applicants, including credit history verification and employment verification
Remote Customer Service Representative
Convergent, Inc-Montgomery-AL
August 2015 to June 2017
• Inbound Customer Service Representative
• Collect Payment
• Answering inbound calls to assist clients and provide them with information to address inquiries regarding billing, replacements and troubleshoot issues via telephone
• use of chat and email when needed for interoffice communications. Administrative Assistant
State of Alabama-Montgomery, AL
February 1996 to October 2013
• Resolves administrative issues by coordinating preparation of reports, analyzing data and identifying solutions.
• Attend professional development meetings, technical knowledge by attending workshops and classes.
• Prepared inmate files and certified records
• Respond to records request from various agencies and accept subpoenas
• Meticulously file documents, sort mail, make copies and general administrative duties
• Prepare affidavits, reports for court
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Prepared and edited correspondence, reports, presentations, and other documents as needed Education
CyberTech LLC in CompTIA Security Plus Certification CyberTec, LLC - Montgomery, AL
September 2024 to November 2024
Associate's degree in Computer Information Systems Southern Technical College - Montgomery, AL
January 1987 to December 1989
High School Diploma
George Washington Carver High School - Montgomery, AL May 1986 to May 1986
Skills
• Section 8
• Microsoft Excel
• Property management
• Interviewing
• Property leasing
• Fair Housing regulations
• Live chat
• Administrative experience
• Microsoft Word
• Customer service
• English
• Microsoft Office
• Software troubleshooting
Certifications and Licenses
CompTIA Security+
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