Customer Service Administrative Support
Resume:
Avis Young
Piedmont, SC *****
*******@*****.***
WWW: Bold Profile
Professional Summary
Experienced in business and professional settings, with strong attention to detail and commitment to exceptional administrative support and customer service. Successfully managed reception duties with high accuracy, ensuring smooth daily operations and exceeding client satisfaction. Thrives in team environments and adept at adapting to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
May 2021 - January 2025
McNaughton McKay - Greenville, South Carolina
Receptionist
Warmly greet visitors, enhancing the office atmosphere
Efficient route calls, improving communication flow
Drafted correspondence, and managed sensitive documents
Organized files for quick access, boosting efficiency
Scheduled appointments with timely updates
August 2019 - April 2021
UPA - Greenville, South Carolina
Billing Specialist
Met weekly billing targets, ensuring timely collections and payment processing
Developed procedures for billing consistency, improving departmental efficiency
Performed credit checks on clients, safeguarding company financial interests
Educated finance team on updated billing standards, enhancing compliance
Resolved billing discrepancies, maintaining customer satisfaction and trust
June 2017 - August 2019
Td Bank - Greenville, South Carolina
Debt Specialist
Recovered overdue balances through calls and letters, enhancing cash flow
Tracked accounts to identify debts needing action, improving collection efficiency
Monitored delinquent accounts, supporting legal or repossession decisions
Created tailored payment plans, aiding debtors' financial recovery
Researched accounts to determine effective collection strategies
April 2015 - May 2017
Divine Healing Home Healthcare - Greenville, South Carolina
Clerical Assistant/Caregiver
Managed office supplies to ensure availability, enhancing operational efficiency
Handled high call volumes, improving response times and customer satisfaction
Greeted and assisted visitors, fostering a welcoming environment
Supported elderly care with medication management and appointment coordination
Maintained cleanliness to ensure a safe and healthy environment
May 2013 - January 2015
Check n go - Greenville, South Carolina
Customer Service Agent
Resolved customer issues efficiently, enhancing satisfaction and retention
Achieved service goals, contributing to team success
Managed inquiries and payments, ensuring smooth transactions
Built strong customer relationships for improved service delivery
February 2012 - May 2013
CSI - Greenville, South Carolina
Customer Support Specialist
Resolved diverse customer inquiries, enhancing satisfaction and retention
Directed callers to specialized services, improving resolution efficiency
Implemented practical solutions for customer issues, boosting service quality
Monitored computer systems daily, optimizing performance
Trained users in hardware/software, enhancing productivity
February 2005 - July 2010
Anmed Healthcare - Anderson, South Carolina
Customer Service Specialist
Scheduled appointments to boost patient satisfaction and workflow efficiency
Ensured HIPAA compliance, maintaining confidentiality and trust
Collaborated with medical staff to enhance service delivery
Managed billing, ensuring accuracy and timely collections
Monitored patient conditions, updating nursing staff critically
Education
Expected in June 2025
Strayer University Greenville, Sc
Bachelor's degree
Dean's List, 2019-2024
GPA: 3.72
January 2019
New Horizons Online High School Florida
Diploma
Additional Information
3.72, Dean's List, 2019-2024
Skills
Microsoft Word
Teams
Filing
Outlook
Accurate Data Entry
Electronic Medical Record Systems
Web & Social
QuickBooks
PowerPoint
Excel Spreadsheets
Microsoft Access
Microsoft Office
Microsoft Word
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