IT Support Specialist

YOHALMO CALITTO

**** ***** ************ ***., *** Angeles, CA 90006 T: 213-***-**** M: 213-***-****

********@*****.***

OBJECTIVE

Position as IT Support Specialist using my skills and experience

SUMMARY OF QUALIFICATIONS

Over four years of experience providing support in use, deployment, refresh, migration, upgrades; ISS, SCCM and PXE imaging/configuring; encrypting, troubleshooting and break/fix of computer hardware, software, peripheral devices, MS networks, wireless communication and Active Directory in windows XP, 7, 8, 10, 11 and some Mac. Over two year experience in educational computing lab environment and A/V equipment support.

Knowledge of Windows XP, Windows Vista, Win 7, Win 8, Win 10, Win 11 and Mac Operating Systems; knowledge of A+, Net+. Networking (VPN, RDP, DNS, DHCP, TCP/IP, Wi-Fi), and Windows Servers/AD

Proficiency in Microsoft Office products (Word, Excel, Access, Power Point, Outlook and Exchange).

Professional Communication and Excellent Customer Service skills. Able to interact with persons of various social, cultural, economic and educational backgrounds in a friendly and effective manner.

Bilingual and bi-literate in Spanish/English.

EDUCATION AND TRAINING

Successfully completed Network IT Professional Enterprise (MCTS/MCITP/MCSA/MCSE) 2014

Integrated Digital Technologies, Corp. Glendale, CA

AA: Computer Applications and Office Technology 2008

L.A. Trade-Technical College Los Angeles, CA

Course included 33-unit certificates in Computer Applications and General Office Assistant.

EXPERIENCE

JPMorgan/Chase Los Angeles, CA

IT Support Specialist 09/2015 to 10/2017-8/2018 to Present

Provided senior level support to Chase Bank branches for a hardware refresh contract project: Supported a robust Microsoft based network running Windows 7, 8, 10 & 11, received assets, moved equipment within facilities, staged equipment for build/image activity, interviewed clients as part of pre-deployment asset discovery and to identify special considerations and other settings; Imaging Support Specialist (ISS): prepared systems for deployment, installed software utilizing SCCM and other provided deployment tools and processes, Installed and configured software, including the use of task sequences and manual installations; executed equipment replacement activity, installed PC hardware, reconnected all peripherals that were removed from the old systems, troubleshooting network usage, wireless communication and computer peripherals, tested and confirmed deployment readiness. Updated asset management system to reflect work performed. Built, deployed, and configured Cisco VOIP phones. Supported set up and tear down of A/V equipment and peripherals for meetings/events. Collaborate with teammates to identify process improvements, escalate quickly when issues arise, assisted other technicians as needed, staged all broken down/empty boxes and packing material in a designated area for pick up, and staged all returned equipment that was de-installed to a designated area. Printer Installation: Unpacked and install new MFD Printers weighting up to 90lbs. (Total 5,736 Printers) and took old printers to skid for removal. Server Installation: Met Branch Manager, ensured arrival of new file server, located server rack; unboxed, install USB stick and connect new sever to network. Rack/Stack servers, switches, firewalls, routers & UPS.Handled break/fix, asset management, decommissioning and e-waste

UCLA Health Systems Los Angeles, CA

Desktop Services Analyst11/2017-07/2018

Provided day to day desktop support of hardware, software, network, wireless communication, applications and Active Directory issues in windows XP, 7, 8, 10 and some Mac; Upgraded, troubleshoot and supported 10,000 to 12,000 devices in windows XP, 7, 8 & 10 and Refreshed 4,000 devices to windows 7 and 10; Imaging Support Specialist (ISS): prepared systems for deployment, installed software utilizing SCCM and other provided deployment tools and processes, installed and configured software, including the use of task sequences and manual installations, imaged, labeled and post configured devices in windows XP, 7, 8 & 10; deployment/refresh of Desktops, Laptops, Workstations on Wheels (WoW), Printers and peripherals; Migration upgrade project in Windows XP to 7 and Win XP, 7 & 8 to Win 10 hardware and software; Performed data backup and system restore procedures as assigned. Supported applications including MS Office, Adobe, Anti-Virus and encryption; provided Active Directory user account management. Disconnected and reconnected existing computers to temporary/permanent locations; Received, unpacked and installed new equipment including connection of CPU/VDI and peripherals. Boot up system and ensure system’s functionality by testing all hardware and software components. Ensured all end user systems have up-to-date endpoint security and anti-malware protection. Install, configure, and customize complex applications based on user needs or business requirements. Act as a technical resource to end users and other information technology staff to troubleshoot, diagnose, and resolve complex hardware, software, and network connectivity problems. Utilized software distribution tools and enterprise client management including Active Directory, email support; Provided basic/critical post project implementation support to customer departments both in person and remotely through the use of various remote assistance tools. Supported set up and tear down of A/V equipment and peripherals for meetings/events. Assisted in maintaining records and inventory of IT resources. Handled Service Now ticketing system, break/fix, asset management, decommissioning and e-waste

UCLA Los Angeles, CA

IT Technician 10/2015-12/2015

UCLA Encryption Fair: Performed back up of Mac and Windows laptops data and installing security encryption software like PGP, BitLocker, Checkpoint and FileVault. Support PC and Printer Deployment and configuration.

Kaiser Permanente Los Angeles, CA

IT Seasonal Project Lead01/2015-06/2015

PC Deployment/Refresh: Upgraded 15,500 monitors to various Kaiser locations; Un-palletize and pre-stage equipment in secured staging area, as needed; Load carts with equipment, Transport systems via carts to destination, Record the asset tag by location and provide that update to Kaiser at the end of each project day, Remove empty boxes and packing material for disposal or recycling in dumpster or area designated and provided by Kaiser, Staged all returned equipment that was de-installed to a designated section within the central staging area. Maintained records and inventory of IT resources.

Stephen Bindman, Ph.D. Los Angeles, CA

Office Assistant 07/2012-10/2016

Assisted Dr. Stephen Bindman, Clinical and Forensic Psychologist, with general office duties including: answering phones, sending/receiving faxes and emails, scheduling/calendaring patient’s appointments, data entry, database management, greeting patients, processing incoming/outgoing mail, maintaining patients’ files, liens processing, ordering supplies, running errands and open/close the office

Los Angeles Trade-Technical College Los Angeles, CA

Assistant Director, University Transfer Center02/2010-06/2010

Assisted Center Director in counseling and advising of students transferring to 4-year schools.

Answered general questions; introduced resources and on-line information to help them navigate and explore information to transfer to a university.

Performed general office duties including directing phone calls and taking messages; managing the calendar; maintaining student files, logs and other records; and entering and retrieving electronic data.

IT Technician/Network Support Assistant 08/2007-12/2009

Assisted the IT Technician/Network Support Administrator with first level deployment/refresh, installing, configuring, upgrading software and hardware; maintenance, troubleshooting, testing, and repair of classroom computers, peripherals and network for faculty, staff, and students.

Troubleshooting and solving complex network connectivity problems, including monitoring the network for

problems and diagnosing problems.

Set up, administered and maintained classroom computers as directed. PC LAN Support.

Set up classroom computers using various disk imaging software.

Supported set up and tear down of A/V equipment and peripherals for meetings/events.

Worked with computer users to answer questions and troubleshoot problems.

Assisted in maintaining records and inventory of IT resources.

Handled break/fix, asset management, Decommissioning and e-waste.

Student Services Assistant, GAIN/CalWORKs Program09/2006-06/2007

Assisted program director with GAIN/CalWORKs participants’ career planning and class selection.

Performed general office duties including answering phones, student file management, incoming and outgoing mail, data entry and database maintenance; prioritizing and responding to student inquiries and requests and resolving participants’ questions and problems.

Performed verbal and written English/Spanish translations.

Thank you,

Best Regards,

Yohalmo Calitto

1729 1/2 S. Westmoreland ave.

Los Angeles, CA 90006

********@*****.***

Cell: 213-***-****

Tel.: 213-***-****

Contact this candidate