Talent Acquisition Customer Support
Resume:
Zachary Bayer
West Linn, OR *****
**********@*****.***
Professional Summary
Results driven professional with over a decade of sales, recruiting, communications and direct supervisory experience, including production, distributions and coaching. Proven ability to provide team leadership; driving performance, program improvement, and quality initiatives, while simultaneously leading external initiatives to reverse employee apathy. History of repeated success in talent acquisition, operations and strategic planning, commended by executives and board members for reversing negative cash flow, rightsizing programs, elevating morale, and overcoming negative community opinions and adversarial relations.
Authorized to work in the US for any employer
Work Experience
VP Sales and Customer Support
Vertical Pay-Vancouver, WA
July 2023 to Present
Lead sales and customer support teams to increase revenue and customer retention. Created auditing processes
Lead the sale of one of our biggest merchants processing $4million monthly. In 6 months decreased client cancellations by 73 percent, while increasing monthly residuals by 38 percent.
Senior Consultant/Sales Director
Bayer Consulting-Portland, OR
December 2016 to Present
• Direct marketing and product sales in order to gain and retain clients (Industrial, Technology, Small Business)
• Recruiting /Retention; Providing talent acquisition and screening for executive level clientele
• Marketing/Communications: client targeting, recommendations, research of different markets
• Outreach/Networking: outreach to target populations with an eye toward diversity in talent pool
• Analysis: data collection, analysis review
• Coordinate with the internal and external departments to review and monitor program budgets
• Ensure effective service delivery by developing and implementing administrative systems and processes
• Write talking points, and speeches and provide training for public presentation
• Create Sales materials for training
• Face to Face personal sales approach
Technical Recruiter
Microsoft-Houston, TX
January 2022 to October 2022
• Proactively pursue passive candidates for software development engineering roles by using a number of recruiting tools (LinkedIn, Indeed, Icims)
• Conduct interviews and provide recommendations to hiring team
• Track metrics daily and weekly for reporting to team lead
• Negotiate offer letters and present to candidates Community Development Director
Sunshine Retirement Living-Portland, OR
January 2019 to August 2021
• Build and maintain working relationships with executive managers to ensure expectations are met or exceeded
• Work effectively with hiring managers in order to source and hire the best talent
• Develop grassroots campaigns to increase visibility and quality leads
• Increased NOI by 35% per month by taking a relational, organized, and tactical approach to sales
• Maintain appropriate metrics and report on them weekly/monthly as needed
• Created training materials and policy guidelines
• Product demonstration, tours, face to face sales. Director of Sales
Direct Drilling LLC-Bend, OR
November 2015 to November 2019
• Develop and implement sales process
• Network with contractors to increase the number and size of Bids
• Closed major project with AT&T fiber: $16.3M
• Lead Sales team
• Created and monitored KPI's
Sales and Finance Manager
Mercedes Benz of Houston Greenway-Houston, TX
April 2009 to July 2015
• Sales Leadership: Lead, train, and motivate the sales team to achieve and exceed targets.
• Customer Experience: Ensure a high-quality, customer-focused sales process to drive satisfaction and retention.
• Performance Management: Track key sales metrics, monitor trends, and adjust strategies to maximize revenue.
• Inventory & Pricing: Collaborate with inventory and finance teams to optimize vehicle selection and pricing strategies.
• Cross-Functional Coordination:Work with marketing, service, and finance teams to streamline operations and improve dealership profitability.
• Finance & Deal Structuring: Secure financing options, present F&I products, and maximize dealership profitability while ensuring compliance.
• Customer Experience: Guide clients through the financing process, building trust and ensuring a seamless transaction.
• Compliance & Risk Management: Maintain adherence to all regulatory and dealership policies, ensuring accuracy in contracts and disclosures.
• Revenue Growth: Drive F&I product sales, optimize lender relationships, and track key performance metrics to maximize profitability.
• Team Collaboration & Training: Work closely with sales teams, train on F&I products, and improve deal efficiency.
Education
Bachelors in Communication
Western Oregon University - Monmouth, OR
September 1996 to June 2001
MA Bachelor Of Science in Management and Theology Communication Golden Gate Baptist Theological Seminary Western Oregon University - Mill Valley, CA Skills
• External recruiting
• Budgeting and Forecasting
• Retail sales
• Candidate pipeline development
• Customer service
• Sales management
• Customer relationship management
• Staff Management
• Forecasting
• Addiction counseling
• Teaching
• Interviewing
• Time management
• Talent acquisition
• Microsoft Access
• Hiring and retention strategies
• Organizational skills
• Communication skills
• ATS
• Onboarding
• Negotiation
• Candidate screening
• Vendor Selection
• Leadership
• Sales (10+ years)
• Budgeting
• Email marketing
Certifications and Licenses
Driver's License
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