Information Technology Systems

Tiffany Dubose Cooper

Opelika, AL ***** • 334-***-**** • *****************@*****.***

INFORMATION TECHNOLOGY PROFESSIONAL

Attentive and resourceful professional committed to developing innovative solutions to complex issues, proactively mitigating risks, and achieving compliance by adhering to industry standards. Extensive experience and achievements in working in a professional environment that involves a transactional processing system. Recognized for effectively mitigating risk, preventing incidents, increasing awareness, and executing solutions. Remain calm in high-pressure situations and develop accurate solutions to issues. Implement and strictly enforce policies and procedures outlined by company and industry. Currently employed as a Federal Government Contractor with the Department of Defense, leveraging over 16 years of comprehensive IT experience. Possessing an active Secret Clearance. CORE COMPETENCIES

Strategic Planning Issue Resolution Troubleshooting Project Management Team Leadership & Development Continuing Education Communications Problem Solving TOOLS

IBM Z/OS 2.2 Mainframe Tools, Assembler, Endevor, Job Control Language (JCL) MVS/TSO (NDM, DSL, SDSF, IFM), DB2, SQL, CICS, SharePoint, Service Manager, Eztrieve Jira, Google Suite, Microsoft Suite, Python, Tenable, Git, JavaScript, HTML, CSS, NodeJS, eMASS PROFESSIONAL EXPERIENCE

Leader Communications, Inc. Fort Moore, GA October 2023 – current Information Technology Specialist (Information Security) (FULL TIME – 40 HOURS WEEKLY) Hold secret-level security clearance while maintaining systems for the Department of the Army in compliance and implement higher-level security requirements such as those relating from laws, regulations, and presidential directives. Integrate security programs across disciplines. Develop long- range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems vulnerabilities.

Risk Management Framework

• Serve as an Information Systems Security Professional (ISSP) for the Southeast region.

• Perform Cybersecurity activities including security control assessments in support of Information Technology (IT) system assess and authorize activity utilizing the Risk Management Framework

(RMF).

• Exercise security oversight of cleared contractor information systems within the National Industrial Security Program (NISP).

• Analyze, assess, evaluate, verify and validate cleared contractor information system security plans and controls, and deliver system authorization risk recommendations to the Authorizing Official.

• Creates and maintains security authorization packages and procedures/plans for DISA requirements and FISMA compliance including, System Security Plan (SSP), Contingency Plan

(CP), Incident Response Plan (IRP), Plan of Action and Milestones (POA&M), Configuration Management Plan (CMP), and Remediation Plans.

• Develops and maintains POA&Ms and supports remediation activities in coordination with the regional security professional subject matter experts

• Develops and maintain security documentation and artifacts for Information Systems assigned using the eMASS tool

• Maintains an inventory of hardware and software for information systems for the Department of the Army

• Reviewing, analyzing, and documenting security vulnerability and compliance scans

• Reports and coordinates with customers on their role in remediation

• Supports Change Management by performing Change Control Board (CCB) type activities such as ticketing through Service Now and the CCB repository by creating Change Requests for client requests

• Provides continuous monitoring support to enforce security policy and procedures

• Participates in Continuous Monitoring (ConMon) activities to maintain the ATO

• Participates in daily use of ServiceNow to efficiently complete tickets for change requests, as well as manage software and hardware patches and updates. Configuration Management

• Supports the configuration management functional support for standardized planning, design, implementation, installation, and documentation of configuration hardware and software baselines, network diagrams, and physical elevation diagrams.

• Provides system desktop administration and help desk support to customers. Installs, configures, and administers Windows servers and desktop computers.

• Performs systems monitoring and reporting by completing reviews on a daily, weekly, or monthly basis for security compliance and vulnerability scans and dashboards created to monitor the assigned environments in compliance with the required standards.

• Provides day-to-day support operations for current and future information technology services.

• Prepares information papers and reports.

• Ensures all paperwork such as required forms, records, and files pertaining to assigned work are maintained.

Systems Administration

• Performs systems upgrades, system support, and problem logging / troubleshooting using Service Now

• Provides Network, Server, and Desktop administration and help desk support to customers.

• Installs, configures, and administers Windows servers and desktop computers.

• Configures and administers desktop and server-based software applications provided by customers.

• Provides end user support as needed for computer and web account management and problem resolution.

• Works with other system administrators and team members as needed to resolve inter-system issues.

• Works with the Information Assurance Manager (IAM) and Information Assurance Officer (IAO) to identify and resolve any computer and information system security issues.

• Performs remote and on-site desktop management assistance to users for computer systems and peripheral devices.

• Resolves desktop problems, add/delete accounts and reset passwords as needed.

• Installs, configures, troubleshoots, relocates, and repairs desktops, peripheral devices, and printers.

• Performs basic software installations and upgrades to operating systems and layered software packages.

• Supports imaging of computer devices (desktop/laptop).

• Performs hardware break/fix (including PCs, laptops, workstations, printers, and other peripheral devices.

• Performs installation/removal of hardware (disk drives, adapter cards, printers, memory, etc.).

• Tracks and provides weekly metrics on the completion of all actions. Total Systems Services, Inc. Columbus, GA Nov 2007 – May 2022 Senior Software Engineer (FULL TIME – 40 HOURS WEEKLY) Leverage technical expertise and creativity to resolve complex issues and achieve business objectives for a leading global provider of payment solutions. Proven ability to learn quickly and works well both independently as well as in a team setting. Engaged in continuing education initiatives to increase professional development.

• Product Management: Supported mainframe hardware and software by being assigned to the Data Maintenance team to perform data mining and manipulation to support internal/clients. Create critical reports through EzTrieve programming, related to internal/client issues and assist in data recoveries for client/internal issues that require data updates or the creation of Adhoc interface files. Familiarity with mainframe application development (IDE) build tools.

• Completed projects through the Software Development Lifecycle by collaborating with project managers and business analysts, achieving all project goals and objectives.

• Customer Insights: Produced and developed fully tested computer programs from business requirements and/or program specifications on time, and according to specifications from client requests. This included writing test scripts and completing performance testing for client deliverables and performed third party software installation and support.

• Also, created appropriate program documentation for specified processes.

• Applied technical knowledge using Cobol, JCL, and JES2, and other skills necessary to complete request tickets, resolving client issues, and performing follow up duties with various team members across company. Experience working with z/OS functions, such as: VSAM, LINKLIST, PARMLIB.

• Use IBM z/OS mainframe communications products, including Virtual Telecommunications Access Method

(VTAM), Transmission Control Protocol/Internet Protocol (TCP/IP), and File Transfer Protocol (FTP).

• Led junior programmers in completing specialized tickets and requests from internal/external clients.

• Participated in Incident management bridge calls with priority support teams, on-call support application teams and upper management. Assisted in 24 x 7 production support coverage on a rotating basis, as needed.

• Exercised leadership in respect to on-call responsibilities and daily issues. ADDITIONAL RELEVANT EXPERIENCE

ALFA Insurance Home Office, Montgomery, AL Research/Information Statistician Bullock County School Systems, Union Springs, AL Mathematics Instructor Barbour County School Systems, Louisville, AL Mathematics Instructor Alabama A&M University, Normal, AL Mathematics Tutor EDUCATION

Master of Science, Information Technology and Cybersecurity Florida Institute of Technology, Melbourne, FL Bachelor of Science, Computer Science Alabama Agricultural and Mechanical University, Normal, AL PROFESSIONAL CERTIFICATIONS/PROJECTS

CompTIA CASP+ (Certified Advanced Security Practitioner) 06/2018 Code the Dream Cohort (09/22) HTML, CSS, NodeJS

Assured Compliance Assessment Solution (ACAS) for Tenable Certification 06/2024 DoD Cyber Workforce Framework Cyber Defense Analyst 06/2024 DoD Cyber Workforce Framework Vulnerability Assessment Analyst Certification 07/2024 Enterprise Mission Assurance Support Service (eMASS) 09/2024 COMMUNITY SERVICE/VOLUNTEERISM/AFFILIATIONS

Member of CompTia Professional Community - Advancing Women in Technology Member of CompTia Professional Community – Advancing Diversity in Technology Board Member of Stay in Bounds, non-profit Board Member for Urban Education Project, non-profit

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