Customer Service Patient Care

Patricia Hamilton

********************@*****.*** 267-***-**** Philadelphia, PA

SUMMARY

Seeking Patient Scheduling/Registration role with 11 years of experience in healthcare administration and patient coordination. Proven expertise in managing patient inquiries, scheduling appointments, and maintaining accurate records using Epic and MS Office Suite. Strong background in customer service, compliance, and efficient communication, ensuring seamless patient intake and registration processes. WORK EXPERIENCE

Willis Towers Watson (via ASK Consulting)

Administrative Assistant Aug 2024 - Nov 2024

• Managed facility operations to maintain a functional and professional business environment.

• Provided front desk support, assisting visitors and staff with various needs and inquiries.

• Coordinated with vendors for quality assurance and supported technical and catering arrangements for company events.

Advanced Nursing Care-ANC (Direct-Hire)

Staffing Coordinator May 2023 - Jan 2024

• Coordinated staff assignments and monitored patient care, facilitating effective communication with families to evaluate care efficacy and swiftly address concerns.

• Managed the referral intake process, ensuring seamless transitions from initiation to admission while maintaining adherence to state and federal compliance regulations.

• Utilized MS Office applications to streamline documentation, correspondence, and reporting tasks, enhancing operational efficiency.

Hospital of the University of Pennsylvania (Direct-Hire) Remote/Call Center Access Service Associate Oct 2021 - Nov 2022

• Managed inbound communications, addressed patient inquiries, scheduled appointments, and relayed messages to medical staff, ensuring adherence to professional standards and phone etiquette.

• Streamlined patient record management by efficiently scanning and categorizing documents into the Epic electronic medical record system, enhancing data accessibility and organization.

• Coordinated patient intake processes by establishing new charts, verifying insurance information, and communicating pre-visit instructions, leveraging MS Office tools to maintain accurate schedules and records. Independence Blue Cross Philadelphia, PA

Client Associate Services May 2016 - Dec 2016

• Provided comprehensive explanations of medical benefits, eligibility, and coverage details to enhance member understanding and satisfaction.

• Analyzed and corrected claim errors by coordinating with providers and claim examiners, ensuring accurate claim reprocessing.

• Facilitated communication between insurance companies, providers, and internal departments to resolve member issues and gather necessary information efficiently. Mercy Home Health Philadelphia, PA

Clinical Team Assistant Oct 2007 - May 2016

• Managed payroll processing, ensuring precise entry of employee hours and mileage reimbursements using Homecare Homebase software.

• Coordinated procurement and inventory management for medical supplies and PPE, ensuring clinical staff had necessary resources.

• Provided administrative support to Nurse Managers by organizing logistics for meetings and office events.

• Utilized MS Office for scheduling, report creation, and maintaining accurate records through efficient file management.

EDUCATION

South Philadelphia High School

High School Diploma

SKILLS

Scheduling and Calendar Management • Remote Work • Office Supply Management • Receiving and Shipping of Equipment/ Incoming and Outgoing Mail and Supplies • HIPAA Compliant • Meeting and Conference Coordination

• Document and File Management • Payroll Processing • Customer Service and Client Relations • Data Entry

• Maintaining Confidentiality and Compliance • Office Organization and Efficiency • Epic • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Kronos (Payroll System) • HCBC -HomeCare HomeBase • Availity • HHAexchange • Axxess • Microsoft Windows • Navinet • Google Teams • Access

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