Administrative Assistant Manager

Kameree Hayes

***********@*****.***

Experience

Esno Health Group, Baltimore, MD

Administrative Assistant Manager January 2022 – Current

Provide comprehensive support to the CEO, managing daily operations and client relationships.

Manage calendars, act as a gatekeeper for stakeholders and schedule meetings efficiently.

Coordinate travel logistics, including booking flights, accommodations, and transportation.

Assist in planning, coordinating, and executing key projects and organizational initiatives.

Monitor project progress and deliver regular updates to the executive team.

Draft and prepare reports, memos, financial statements.

Analyze internal workflows, identifying opportunities for procedural or policy improvements.

Review contracts, regulations, and procedural guidelines to ensure compliance and understanding.

Organize and conduct training sessions to onboard and educate new staff members on company procedures.

Organize board meetings, prepare meeting materials, and take accurate minutes for documentation and follow-up.

Process expense reports

Windrush Behavioral Health, Baltimore, MD

Executive Healthcare Consultant December 2020- January 2022

Prepared meeting materials, handled event logistics, took minutes, and followed up on action items to ensure meeting objectives were met.

Conducted research and analysis, presenting new ideas to improve operational efficiency across health systems.

Analyzed and assessed existing healthcare policies and procedures to recommend improvements.

Assisted the President & CEO, SVP & Chief Operating Officer, and Chief of Staff with coordinating training sessions, problem-solving, project planning, and budget strategy.

Consulted with physicians to optimize clinical workflows and protocols for enhanced patient care.

Created presentations summarizing emerging trends and developments in the healthcare industry.

Streamlined administrative processes, including scheduling, travel arrangements, and communication workflows, saving valuable time for executives.

Identified and implemented process improvements, such as digitizing records and automating routine tasks, to enhance office efficiency.

Meadow Park Rehabilitation and Nursing, Baltimore, MD

Social Work Assistant August 2018 – December 2020

Guided clients through the transition to independent living within the community, offering support and resources.

Managed document preparation, including mailing/faxing confidential documents to Medicare/Medicaid offices, taking meeting minutes, and distributing relevant materials.

Assisted in project management, tracking progress, coordinating tasks, and ensuring timely completion of deadlines.

Ensured all administrative practices complied with healthcare regulations and standards, including HIPAA.

Supported social workers in developing, implementing, and monitoring client treatment plans.

Attended team meetings to review client progress and collaborate with interdisciplinary professionals.

Facilitated group therapy sessions, providing support and guidance to participants.

Coordinated with social workers, CPS, and attorneys to address clients' medical care and maintain accurate medical records.

Conducted interviews with clients and family members to gather and document information on medical, social, educational, and institutional history.

Prepared patients for self-management, fostering their decision-making capabilities and independence.

CMS (Center for Medicare and Medicaid) Health Information December 2015- August 2018

Manager (Contractor)

Conducted audits of medical records, invoices, and treatment details to ensure compliance with healthcare regulations.

Investigated claims by visiting healthcare facilities and residences identifying and reporting fraudulent activities.

Collaborate with the billing department to reduce claim denials and improve revenue cycle efficiency.

Prepared detailed reports summarizing survey findings and presenting actionable recommendations to interdisciplinary teams.

Processed over 400 claims monthly with 98% accuracy, achieving timely resolutions and client satisfaction.

Awarded “Surveyor of the Year” for exceeding performance metrics and maintaining exceptional service standards

Ensure proper documentation supports coding and reimbursement claims.

Education

Morgan State University, Baltimore, MD

Bachelor of Arts, Journalism December 2015

Skills

Microsoft Office Suite, Google Docs, Adobe, Quickbooks

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