Business Analyst Information Technology
Resume:
I
Amy
Ilgenfritz
**********@*****.**
m
Pittsburgh, PA 15227
PERSONAL SUMMARY
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Excel at problem-solving, teamwork, and effective communication to navigate complex projects and deliver results. Nearly 30 years in a laboratory setting, focusing on billing and information technology systems.
CORE COMPETENCIES
● Cross-functional leadership
● Requirements
● End-to-end testing
● Stakeholder collaboration
● Power BI visualization
● Attention to detail
● Team collaboration
EXPERIENCE
IT Business Analyst
Greensburg, PA
FirstEnergy/ Apr 2023 to Apr 2025
● Utilized Power BI to create meaningful visualizations of data sets, including dashboards and reports.
● Utilized advanced analytics techniques such as predictive modeling to generate insights from data sets.
● Worked with vegetation management to document functional and system requirements for a risk outage probability tool.
● Developed training materials and conducted trainings for end users in order to ensure proper usage of newly implemented tool.
● Conducted interviews with stakeholders to understand their requirements and expectations from the project.
Engineer, IT Test Lead
Pittsburgh, PA
QUEST DIAGNOSTICS, INC./ Jun 2021 to Oct 2022
● Assisted in troubleshooting production issues related to functionality or performance problems found during testing activities.
● Led End-to-End testing efforts for cross-functional projects
● Collaborated with all levels of management including business owners, project managers, and IT stakeholders
● Coached and mentored QC team members. Removed roadblocks on projects.
● Completed team member yearly reviews with manager. Business Analyst (BA)
Pittsburgh, PA
QUEST DIAGNOSTICS, INC./ Mar 2015 to May 2021
● Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
● Conducted requirements gathering sessions with stakeholders to ensure all user needs and expectations were captured.
● Gathered feedback from end users regarding usability issues related to applications or systems.
● Provided user test plans for the business to validate system functionality.
● Worked with Waterfall, Agile, and Scrum methodologies to accomplish project milestones and meet demanding timelines.
BA QA Analyst
QUEST DIAGNOSTICS, INC./ Jun 2009 to Mar 2015
● Involved with the team receiving CMMI certification by developing and maintaining statistical documents
● Drove discovery meetings of cross-functional
● Gathered and documented requirements and accompanying use cases for the development team
● Created system test plans and completed system test execution
● Developed user acceptance test plan and partnered with the end-to-end team to execute test plan
● Supported post-implementation release fixes to production
● Developed a pre-authorization process for genetic lab testing Implementation Analyst
QUEST DIAGNOSTICS, INC./ Jun 2007 to Jun 2009
● Led and drove completion of interface projects between the physician offices, vendor, and Quest for both HUB and VPN connections as a certified trainer for eClinical Works interfaces
● Reviewed HL7 documents to verify the accuracy of the interface product
● Executed testing and post-go-live monitoring of these interfaces Project Analyst
QUEST DIAGNOSTICS, INC.
● Recruited for this position by Senior Billing Management to liaise between the Billing department and the IT team to test and implement system changes and enhancements, including review of ANSI files
● Attained certification as a Quest Six Sigma Greenbelt
● Acted as a resource for multiple areas including Information Technology, Phlebotomy, Human Resources, and Finance to help implement and develop process improvements
● Created, designed, and maintained numerous Access databases that improved the overall billing department productivity and effectiveness by 4.5 million dollars annually, streamlined the front-end processes contributing to a reduction in 20 FTEs, and lowered the billing department's cost per requisition from $1.74 to $1.02
● Served as a consultant to develop and implement database tools to improve the efficiency and accuracy of pending claims with the Las Vegas Business Unit
● Collaborated with the Sales team to create the Worst Offender report
● Led cross-functional billing teams to improve quality, efficiency, and employee satisfaction, including the implementation of the electronic client invoice
● Developed a network database for phlebotomists and the 50 Quest Diagnostics patient service centers within the region to increase their data capture accuracy and overall productivity
● Developed new tracking tools to monitor specific client accounts for profitability and quality
● Standardized, updated, and maintained all insurance carrier information and patient cycle times on the billing system
● Developed a tool to accurately stratify by issuing open claims within the billing system
Billing Analyst
QUEST DIAGNOSTICS, INC.
● Collaborated with the Billing Director / IT staff to create historical information files to be used as the bases for database applications / production files throughout the billing department, transforming the operations into a paperless environment
● Developed, tested, and implemented several projects within billing contributing to a reduction of suspended claims and bad debt
● Automated the Medicaid of NY eligibility process to eliminate backlogs / increase productivity from 200 to 1200 daily
● Led two Six Sigma Greenbelt projects, increasing annual revenue by $155,000, and providing an additional one-time collection opportunity of $113,000 QA Coordinator
QUEST DIAGNOSTICS, INC.
● Developed audits within billing,
● Created a process to track adjustment requests by marketing
● Maintained the ICD-9 Diagnosis / Medicare Limited Coverage file Billing Coord II
QUEST DIAGNOSTICS, INC.
● Trained new employees
● Reviewed results, determined which tests were not performed, and removed the associated bill codes to prevent fraudulent billing
● Developed a training manual that included all insurance carrier requirements
● Created SOPs for various areas within billing
EDUCATION AND TRAINING
High School Diploma
Seton LaSalle High School May 1990
Pittsburgh
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