Account Manager Administrative Support

Jenell Lewis

Authorized to work in the US for any employer

Decatur, GA 30034

***********@*****.***

Professional Summary

Experienced legal professional seeks totally remote or hybrid opportunity with established firm. Solid 16+ years of law office experience, I am a quick learner of new systems, I bring a warm team spirit personality, and strong work ethic.

Work Experience

Legal Account Manager CsS Services-Decatur, GA

2/2024 to 3/2025

E-file case pleadings through the Odyssey portal, Check court dockets daily for new filings and case progression.

Primary account manager for Gwinnett county jurisdiction landlord-tenant litigation

Handle Eviction litigation cases from beginning to end

Process Georgia Superior Court Clerks' Cooperative Authority “GSCCCA,” e-certification requests for certified writs of possession documents

Manage service perfection and administrative support staff.

Draft various legal documents, review and analyze case problems, enter court judgements into database system

Assist finance team with billing invoice issues and explanation of charges

Update case status in the database system and document the file, and coordinate with other managers to resolve service contract issues.

Use Excel to run and manipulate various reports, perform complex case and data analysis using Excel,

Maintain and update landlord-tenant eviction litigation files, Perform complex legal research &analysis of facts and investigation tasks

Solid written and verbal communication skills;

Developed standard operating procedure manual using Microsoft ONE Note software

Make recommendations for operational improvements; Respond to customer emails for online support through the Salesforce platform and outlook

Guest Service Associate

EXHIBITION HUB-Atlanta, GA

October 2022 to April 2024

Part-time

Greet guest, scan tickets and explain exhibit details,

Check guests into designated immersive exhibits for King Tut and Van Gogh Exhibits

Promote store merchandise and Upscale tickets to customers

Provide Guest with an amazing first-impressions experience

Operate virtual reality stations, seek ways to Inquire about customer experience.

Always provide professional and polite hospitality services. Operate photo booth computer systems and support team leader

Remote Housing Paralegal, Landlord tenant paralegal

Georgia Legal Services Program-Atlanta, GA

August 2022 - January 2024

Maintain effective communication with attorneys, clients, courts, counsel, and other relevant parties.

Support attorneys by performing various administrative duties, such as maintaining calendars, managing hearings and deadlines, organizing case files, and coordinating case logistics for financial housing awards;

High proficiency in Microsoft word, Power Point, excel and outlook

Excellent written and verbal communication skills; Ability to complete special projects; Ability to use discretion and handle confidential information in trust.

Ability to meet deadlines and produce high quality work products.

Pays attention to detail and excellent organizational skills.

Intake, and Case management duties, enter billable time, work independently to draft legal documents,

Make decisions within program guidelines, review documents and explain policy guidelines,

Remote Worker’s Comp Legal Assistant

Law Office of T. Tamara Gauldin-Atlanta, GA

April 2022 to July 2022

Draft worker's comp stipulation agreements with little supervision, request medical records via online portal, import docs to database, calendar management, e-file pleadings with court

Remote Legal Assistant for (TLAC)

TLAC is a partnership between DeKalb County, the DeKalb County Clerk of State and Magistrate Courts, DeKalb Magistrate Court, Atlanta Legal Aid, and the DeKalb Housing Authority Dekalb County Magistrate Court-Decatur, GA

August 2021 to April 2022

Provide Dekalb tenants/landlords with over the phone support/instructions for uploading housing documents to E-File GA portal

Provide quality customer service to callers with inquiries concerning program guidelines and case status

Use the online odyssey portal to review case documents and inform callers of any missing documents or pending case status

Assist finance team with payment verification tasks related to billing

Draft emails to respond to general public inquiries also handle customer complaints with professionalism, escalate case matters to correct department

Research specific case issues, Special Project management assistance; Review submitted applications and research rejected applications

Legal Assistant Insurance Defense

Freeman, Mathis, and Gary Law Firm-Marietta, GA January 2020 to March 2020

Provide administrative support for 2 Partner level attorneys' and 3 associate attorneys' by E-filing Pleadings in State and Federal Court,

Monitor outlook email accounts for e-file court notifications, task items, and uploading opposing counsel correspondences and discovery documents

Support attorneys by performing various admin/clerical support, such as maintaining calendars, managing hearings and deadlines, and organizing case files

Updated discovery pleading indexes, discovery responses and correct any errors

Prepared training materials for Continuing Education Seminar for 50 people Proof read legal documents/ pleadings for accuracy,

Used adobe software to format, DocuSign, edit, and combine PDF files

Legal Assistant Insurance Defense

Smith and Liss, LLC. Commercial Litigation Firm-Atlanta, GA

November 2018 to December 2019

Provided legal assistance to managing partner of firm, process mail, typed letters, prepare trial exhibits

Opened new client matters in PC Law database & Worldox database system Used dual monitors to navigate multiple software applications,

Drafted Client Engagement letters, Calendar Management Duties of attorney schedule

Updated and organized federal/state court discovery indexes and online files

Scanned, uploaded, and printed discovery materials for commercial litigation cases

Interviewed potential clients, E-FILED pleadings, research corporation information via Secretary of State Website, complete insurance renewal documents.

Legal Assistant/Paralegal

Davis Bozeman Law Personal Injury Firm-Decatur, GA

July 2012 to December 2017

Provided administrative support to attorney and staff, Calendar Management Duties

Answered multi-line phone and performed basic accounting duties

Draft complaints, draft pleadings, e-filed pleadings Updated, uploaded legal documents, also reviewed documents for accuracy & completeness

Update database system, troubleshoot office equipment or place call for IT support

Trained lower-level and intern staff on day-to-day operations; Assist marketing director with special projects

Regional Forensic Paralegal

Georgia Regional Hospital of Atlanta-Decatur, GA October 2006 to December 2012

Managed special technical projects with Department Executive

Assist Forensic Director with Regional inpatient program

Manage Intake of court orders to admit criminal defendants for mental health evaluations

Draft legal civil commitment papers, scan mail

Used Excel to enter and log regional case information and run reports

Process requests for information, attend corporate meetings, train new hires on legal software, interpret statues, polices, and program regulations

Coordinate with other departments to process admission and discharge’s

Apply policy guidelines when making decisions

Open and Close new legal case files, maintained and organized file information

Operated as team lead and data entry manager of criminal information, generated reports using excel, interpreting policy procedures, regulations, and statues, monitor Inpatient services email account,

Education

Paralegal certificate in Paralegal Studies, Clayton State University - Morrow, GA July 2012 to February 2013,

Bachelor of Business Administration in Business Administration---DeVry University - Decatur, GA Cum Laude Honors Graduate 2006

Professional Skills

19 years Law office experience

Personal injury, tenant law, real estate law, civil rights’ law

Odessey E-file experience, case management, Microsoft suite, organizational skills, complex Case analysis skills, paralegal/administrative operations skills, database management, adobe skills,

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