Customer Service Administrative Assistant

TRACY LARKIN

815-***-**** Joliet, IL *************@*****.***

SUMMARY

Exceptional customer service; manages time proficiently; compiles, organizes, and prepares for daily operations; holds a high standard of professionalism and courtesy; applies directions to either a team effort or individually; able to communicate with others about sensitive materials or matters with discretion and confidentiality.

WORK HISTORY & RESPONSIBILITIES

SOUTHERN CAFE, Crest Hill, IL April 2022 – Present SERVER with over 30 years of experience

Professionalism while working in a stressful environment.

Ability to work at a fast pace.

Verbal and written communication skills.

Leadership skills, training new employees.

Enthusiastic attitude.

Attention to detail.

SOUTHFORK RESTAURANT, Orland Park, IL October 2019 – April 2022

SERVER with over 30 years of experience

Provided a great dining experience, ensured diners had a memorable and positive experience.

Developed a relationship and understood the needs of our guests.

Maintained prompt accurate service without being overbearing while simultaneously waited on or serviced up to 7 other tables.

Efficient and effective customer service contribution.

Played an integral role to reduce wait times by assuring order was taken promptly, correctly and delivered in a timely manner.

RESTORATION MINISTRY, South Holland, IL January 2017 – March 2019

PRODUCTION ASSISTANT

Efficiently handled and ensured quality of donated merchandise.

Priced garments according to the label and condition.

Decided which items were to be stored for future sale, displayed on the sale floor or to be placed in the in- store boutique.

Personal shopper for in-store bouquet clients, helped them dress for special occasions, parties, dances,

and/or holidays.

CASHIER

Handled cash or credit transactions with customers.

Carefully bagged purchased merchandise.

JDBYRIDER, South Holland, IL November 2016– January 2018

ADMINISTRATIVE ASSISTANT

Recorded and entered detailed, confidential, personal, and financial information.

Directed phone inquiries to the proper department, greeted visitors, and assisted with questions.

Provided outstanding customer service with professional courtesy.

Maintained cleanliness of all offices, lobbies, and visitors’ centers.

Received and distributed mail to the correct departments.

Prepared outgoing mail using the postage machine.

Assisted with the daily operations of the sales manager.

Organized and maintained files for finance department, entered appropriate references and insurance

Information.

JEWEL-OSCO, Munster, IN May 2012 – August 2013

DELI CLERK

Built a customer base by maintaining a good a rapport with a friendly and outgoing attitude shown with body language and eye contact.

Responded to questions with knowledge of products.

Stocked and managed products on display.

Followed key safety and sanitation guidelines.

AMERICAN HMO, Matteson, IL February 1997 – October 2001

ADMINISTRATIVE ASSISTANT

Managed the day-to-day operations of support services for branch offices in the State of Illinois.

Processed all shipping and receiving requests via FedEx, UPS and U.S. postal service.

Efficiently ran the Pitney Bowes postage machine.

Prepared insurance booklets using the Xerox machine.

Ordered and maintained office supply inventory.

Scheduled repairs and maintenance on all office machines.

Relieved phone receptionist for breaks, lunches, and vacations.

Personal assistant to the Director.

Tracy Randolph Page 2

INGALLS FAMILY CARE CENTER, Matteson, IL September 1993 – November 1996

MEDICAL CLERK

Answered and directed calls to the correct physician office.

Scheduled appointments, made confirmation calls to patients or to the specialty office prior to the

Appointment.

Gathered personal and insurance information for data entry.

Collected present or past due account balances including co-payments and billing for services rendered.

Balanced receipts at the end of the day and delivered the deposit to the bank.

Trained new employees and was the backup for the phone receptionist.

Knowledge of CPT and ICD-9 coding, test instructions, mammograms and ultra sounds.

EDUCATION

Bloom Trail High School, Chicago Heights, IL 1985-1988

Thornton Fractional South High School, Lansing, IL 1984-1985

TECHNICAL SKILL

Data entry on desktop and laptop computers; Discovery database; IDEX medical database; Xerox copy machine; electric cash register; label and price computing deli scale

VOLUNTEER

Restoration Ministry - PADS shelter for homeless women and children, provides clothing, food, and shelter

Restoration Ministry – Harvey Food Pantry, distributes food to those in need

Trinity Christian College – Sunday Snack Lunch, feeds the homeless in downtown Chicago

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