Customer Service, Retail Sales, Cashier, stocker, merchandise

Gloria Perez Paulino *********************@*****.*** 862-***-**** Passaic NJ

SUMMARY

I am a professional with experience in customer service, standing out for my ability to learn quickly and adapt to new environments. I have developed key skills in transaction management, problem-solving, and effective communication with clients always to provide efficient and quality service. My proactive approach allows me to easily integrate into work teams and optimize processes, contributing to good performance and overall customer satisfaction. Committed to offering a positive experience to users and contributing to a collaborative and productive work environment. WORK EXPERIENCE

TELCO August 01, 2021 – September 30 2023

Customer service

• Provide high-quality customer service by providing detailed and accurate product information Offer personalized clothing and accessory suggestions based on each customer's style and preferences.

• Keep the store neat, well-stocked, and visually appealing, ensuring products are properly displayed and labeled.

• Ability to work flexible schedules, including nights, weekends, and holidays, to meet the needs of the business.

• Actively collaborate with teammates and supervisors to meet sales goals and ensure a harmonious store environment.

• Effectively interact with customers, understand their needs, and ensure their total satisfaction.

• Ability to adjust to schedule changes, priorities, and procedures within a dynamic sales environment. Burlington Stores November 22, 2024 – Present

Seasonal Retail Sales associates / Cashiers

• Provide exceptional customer service, assisting customers with inquiries, returns, and purchases.

• Accurately process transactions including cash, card, and returns payments while keeping my checkout station organized.

• Organize products on shelves ensuring correct pricing and labels according to store directions.

• Comply with safety and loss prevention policies, reporting any unusual incidents.

• Collaborate with the team to ensure an efficient work environment and provide support in other areas as required.

• Effectively manage increased customer flow during peak season while maintaining high service standards. EDUCATION

• William Peterson university of New jersey

Bachelor of Arts (B.A) Communication Aug 2020- July 2024 SKILLS

Supervisor and Leadership, Team Collaboration, Customer Service, Broadcast Journalism, Public Speaking, Barista, Cashier, social media, Speak Spanish,, Team Member, Point of sale (POS) Systems, Communication, Problem Solving, Time Management, Teamwork, Sales, Empathy, Word, Excel. Public Relations, Political Science, Photography, Retail

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