Customer Service Administrative Assistant

ALISA BOOZE TROETSCHEL

**********@*****.*** 540-***-**** North Chesterfield, VA 23237

PROFESSIONAL SUMMARY

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and ability to multitask. Self-motivated team player with strong work ethic who sets high standards for the quality of services.

SKILLS

• Administrative Assistant • Customer Service/Interpersonal Skills

• Microsoft Word/Outlook/Excel • Proofreading/Editing/Writing

• Organizational/Problem Solving Skills • Ability to increase sales

• Consistently meets deadlines • Flexibility

WORK HISTORY

May 2022 – Jan 2024 • Informed customers about wines and enhanced Tasting Room Educator experience by providing wine recommendations. Valley View Farm, Delaplane, Va. • Processed purchases assisting up to 600 customers a day. Philip Carter Winery, Hume, Va. • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

• Contributed to team goals by actively selling wines, merchandise, and farm club memberships.

April 2022 – Oct 2023 • Operated cash register with excellent accuracy levels. Cashier • Resolved customer complaints professionally, leading to Harris Teeter – Warrenton, Va. improved customer relations and loyalty.

• Helped to maintain front end product inventory.

Aug 2014 – March 2022 • Sorted, delivered, and collected mail and packages to Mail Carrier residents and businesses. Handled certified mail for United States Postal Service signature and tracking requirements. Warrenton, Va. • Loaded mail and packages by order of delivery into truck.

• Ensured timely delivery of mail while nurturing customer relations.

Jan 2009 – Jan 2020 • Operator of media business contracting to newspapers. Owner • Managed day-to-day business operations, including One Boat Media, Linden, Va. invoicing, and nurturing client relationships.

• Provided written and visual coverage of events, profiles, and government affairs.

• Pitched and crafted feature stories.

• Submitted assignments in a timely manner to ensure deadlines met.

• Participated in continuing education such as conferences and workshops.

Jan 2016 – Oct 2016 • Greeted visitors and answered multi-line phone system, Administration Assistant responded to questions, routed calls and delivered Middleburg Baptist Church messages. Managed office supply inventory, proactively Middleburg, Va. ordering necessary items before depletion to avoid workflow disruptions.

• Designed, wrote and distributed monthly church newsletter to members.

• Collected information from callers requesting financial assistance to be reviewed by the pastor.

• Reorganized online filing system containing church documents and records.

• Handled incoming/outgoing mail.

Jan 2009 – Jan 2013 • Greeted patients, answered telephone and routed Receptionist calls/messages.

Fauquier Free Clinic • Maintained medical files.

Warrenton, Va.

EDUCATION

M.A. Journalism

University of Missouri Columbia, Mo.

Post-Baccalaureate Certification Information Systems Virginia Commonwealth University Richmond, Va.

B.A. Psychology, Sociology

Mary Washington College Fredericksburg, Va.

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