Children's Customer Service
Resume:
Chrisanaty Griffin
Montgomery, AL *****
**************@*****.***
Seeking a position to utilize my skills, education and experience. Work Experience
Daycare Teacher
Learning Kidz Academy-Montgomery, AL
April 2023 to Present
• Ensure the environment is clean, stimulating, and nurturing, and that children are safe
• Prepare lesson plans
Develop age-appropriate curriculum and activities that encourage children's physical, social, and intellectual growth
• Supervise children
Monitor children's safety and assist with daily routines like mealtime, naptime, and potty training
• Assess developmental milestones
Observe and document children's progress, and discuss it with parents
• Communicate with families
Establish positive relationships with parents and maintain contact with them in case of an emergency Guest Services
Opal Hotels Group, LLC-Montgomery, AL
July 2021 to Present
Front desk Services
Tugger Driver
Hyundai Glovis-Montgomery-AL
August 2019 to Present
Client Service Advisor
Hancock Whitney-Montgomery, AL
February 2019 to Present
use knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. Spoke with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
Assistant Manager
Family Dollar-Montgomery, AL
April 2022 to October 2022
• Assisting the general manager in organizing, planning and implementing strategy.
• Coordinating day-to-day operations.
• Ensuring that company guidelines are followed.
• Setting up and organizing schedules.
• Devising and setting up objectives to boost company productivity. Medical Assistant
Baptist Medical Center-Montgomery, AL
October 2018 to January 2019
● Phlebotomy
● Venipuncture
● EKG
● Knowledge in Medical Terminology and Anatomy
● Microsoft Word, Microsoft Excel, Prime Suite
● Skills
- Montgomery, AL
Manual Blood Pressure, EKG, Vital Signs, Customer Service, Medical Terminology Shuttle Driver
Hyundai Glovis-Montgomery-AL
August 2016 to July 2017
Customer Service Representative
Department of Education-Montgomery, AL
November 2015 to November 2016
Montgomery, AL November 2015 to November 2016
Responsibilities
Assist students and/or parents with all aspects of assigned area(s) and/or program(s) within the financial aid process.
Under direct supervision, receive inbound telephone calls, webforms, and/or webchats Utilize a computer system and navigate relevant web applications. Use a CRM system for documenting, tracking, information gathering, and/or troubleshooting service requests.
Respond to service requests, resolve problems, and/or escalate requests to Tier 2 or 3 as required. Respond to requests by referring customer to training materials, user guides, published material, secondary sources, or more senior staff.
Basic PC Skills work with MS Explorer and navigate the internet ability to learn several applications to support giving answers to service program requests/questions. " Good communication skills, verbal and written
Education
Diploma
Carver High School - Montgomery, AL
January 2009 to May 2013
Skills
• Patient care, intake and processing
• Vital Signs
• TEAM PLAYER
• Customer Service
• CSR
• Customer Care
• Customer Support
• Call Center
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Phone Etiquette (5 years)
• Customer Service
• Presentation Skills
• Problem Resolution
• Serving Experience
• Team Building
• Collections
• Receptionist
• Software Troubleshooting
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