Administrative Assistant Customer Service

BARKHA NAGPAL +1-778-***-**** ****************@*****.***

CORE COMPETENCIES

• Client Relations

• Time management

• Report formatting

• Logistics-Airline/Hotel/Car

rentals

• Calendar management

• Invoice tracking

• Data management

• Travel/accommodations

• Customer service

• Catering for events

• Preparing presentations

PROFESSIONAL EXPERIENCE

NTT DATA Services May’ 2021 - Present

Administrative Assistant Analyst

• Coordinating the executives’ daily schedule and deliverables.

• Manage the travel logistics including the flights, hotels, rental car of all the executives through AMEX portal.

• Process of placing the online orders for the team members and to reconcile the expenses incurred on the AMEX corporate visa card.

• Managing confidential documents with sensitive employee/client specific data.

• Organizing key internal and external meetings including preparation, distribution of meeting materials and booking of the meeting rooms.

• Organise the team get togethers, take care of the catering orders.

• Coordinate with the Communication Advisor and helped with the distribution of internal communications to all the team members on the account.

• Managing and maintaining documentation for the executives in various locations such as SharePoint and other directories.

• Prepare the recognition slides for Internal All Hands meeting.

• Carries out various administrative tasks of the executives including the creation of presentations, reports, spreadsheets.

• Ensure the new joinee on the account to be given access to account code, to make time entry on weekly basis.

• Managing and maintaining documentation for the executives.

• Update the distribution list for the projects.

• Coordination of short-term projects and miscellaneous department activities. MNP LLP Feb’ 2020 to Feb’ 2021

Administrative Assistant - Enterprise Risk Services

• Proofread and formatting the proposals and reports.

• Review, sort and distribute incoming and outgoing mail and courier.

• Client code creation and engagement set-up on online portal.

• Assisted with projects and in the creation of presentations.

• Searched the tenders/RFPs online and share it with the team.

• Involved on a project “Provincial Nomination Program (PNP) Net Worth Verification” for setting up client code, client’s invoicing, sending the documents for e-signature, maintaining their records.

• Created, maintained, and updated spreadsheets.

• Responsible for taking notes and minutes of meeting.

• Arranging for the office supplies for my department.

• Liaison between various departments to ensure effective communication was maintained.

• Responsible for sending e-cards to team members on birthday during COVID.

• Fax, photocopy, and scan documents as and when required.

• Follow-up with team members to update and ensure accuracy of organization’s databases on half yearly basis.

UBC Hiring Solutions Limited, Vancouver, BC Jun’ 2019 to Feb-14’2020 Administrative Support

BARKHA NAGPAL +1-778-***-**** ****************@*****.***

• Planned, coordinated, and maintained the team’s schedule, update the meeting requests in MS- Outlook

• Managed the Visa reconciliation on OPT software

• Maintained and monitored office supplies and equipment. Ensures photocopy/supply room/file room is stocked and well organized

• Maintained the workshop & training requests tracker for all the online requests coming from all the departments from students, staff, or faculty.

• Maintained the RSVPs for the events, to print their name tags, ensure to have supplies ready before the event

• Communicated and responds to emails, written communication and phone calls and screens incoming calls.

• Managed the catering orders for the events

• Coordinated inbound and outbound mail and courier packages. Sorted incoming mail and redirects items requiring action to appropriate faculty and/or staff

• Responded to inquiries from the public, directing them to appropriate staff members as needed.

• Assisted the team in routine tasks if they need any assistance

• Co-ordinated travel, accommodation, and itineraries for team

• Performed the above responsibilities in a back-up capacity for the Executive Assistant. Deloitte Touche Tohmatsu India LLP, India

Analyst/Assistant Manager May’ 2014 to Feb’ 2019

Executive Assistant Jan’ 2006 to Aug’ 2010

• Optimizing travel arrangements, both domestic and international on online portal

• Calendar management; scheduling all the appointments and putting it in Outlook

• Data management for all the projects

• Responsible for maintaining all the internal and external meetings in calendar and to take proper notes of it

• Responsible for raising the client invoices on SAP

• Checking and submission of travel expenses to Finance department; follow-up for payments, if required

• Liaison between various departments to ensure effective communication was maintained

• Involved in screening of resumes for the contract hiring for different project requirements

• Worked on a project for Technical Support Agency for Ministry of Health & Family Welfare, Government of India – managed the data, and its analysis, data compilation, compilation of project expenses, generated MIS reports for clients

Achievements:

• Maintain the confidentiality of senior management staff information for promotions

• Effectively managed the Partner’s calendar to ensure a meeting was never missed

• Provided a detailed budget analysis vs. expenses project-wise

• Formatting the reports based on the company’s defined and standardized template

• On-job training to new joinees in the team on various internal portals Office Administrator Aug’ 2010 to Apr’ 2014

Eurocopter India Pvt. Ltd., Airbus Group

EDUCATION

• Bachelor’s in Commerce from Jesus & Mary College, Delhi University (2002) (ECA verified)

• Advance Diploma in Computer Applications (ADCA) (2000-2001)

• Passed XII from St. Cecilia’s Public School –CBSE Board (1999)

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