Scrum Master Continuous Improvement

****************@*****.***

Phone number:215-***-****

SUMMARY

Certified Scrum Master with nearly a decade of experience in the IT industry, specializing in leading Agile teams to successful project completion across diverse sectors, including Judicial Administration, healthcare, HR System integration. Expertise in facilitating Scrum ceremonies, coaching team members, and effectively managing Agile projects. Known for strong communication, conflict resolution, and a commitment to continuous improvement, consistently driving teams to reach their full potential. Eager to leverage these skills to drive impactful outcomes and organizational success in my next role.

PROFESSIONAL STRENGTHS

Specializing in Agile methodologies (Scrum, Kanban) and Software Quality Assurance, with certifications as a Scrum Master and ISTQB Software Tester.

Exemplifies exceptional leadership and communication skills, effectively steering teams and ensuring seamless, transparent communication to achieve successful project outcomes

Demonstrated expertise in team building and conflict resolution and driving continuous improvement and process optimization.

Proficient in managing risks and dependencies to ensure project success.

Skilled in stakeholder engagement and management, ensuring alignment and driving successful project outcomes.

Extensive experience in mission-critical environments, including healthcare, court systems and state/county projects.

Possesses advanced expertise in skilled in functional, interface and database testing, with expertise in defect management tools and test management tools.

Proficient in mentoring junior engineers and collaborating with cross-functional teams to deliver high-quality software.

TECHNICAL SKILLS

Proficient in project management tools: JIRA, Microsoft Planner

Skilled in using collaboration tools: Confluence, Teams, SharePoint, Webex

Expertise in applying Scrum, Kanban, and Lean methodologies in practical scenarios

Agile project management, Requirements gathering, Backlog Refinement, Iteration/Sprint

Planning, Sprint Review, Retrospective.

Defect Tracking Tools: JIRA, IBM Rational ClearQuest, Bugzilla

Test Management Tools: HP ALM/Quality Center (QC)

Test Automation: Selenium, SOAP UI

Databases: SQL (Oracle, SQL Server)

TRAINING:

SAFe

Lean Six Sigma

Leadership Training

User Story Estimation

CERTIFICATIONS

ISTQB Certified Software Tester

Scrum Master Certification – International Scrum Institute

S-101 Basic IT Security Awareness – Wake County IS Department

HIPAA Certification – NC Department of Health and Human Services

Scrum Fundamentals Certified (SFC) – Scrum Study

Accredited Software Tester – International Software Test Institute

EDUCATION

MCA - Master of Computer Application - Kurukshetra University, India

MSc – Master of Science in Computers - Kurukshetra University, India

Quality Management Program from National Institute of Information Technology, India

WORK EXPERIENCE HISTORY

Position: Scrum Master Apr 2020 – Dec 2024

Client: North Carolina Judicial Branch (AOC), Raleigh, NC

Employer: NewSouth Technologies, Inc

Project description: As Scrum Master at AOC (North Carolina Judicial Branch), I led an Agile team in the development and optimization of the Odyssey Application, driving the transition to a fully digital, paperless environment. I facilitated the team’s work across three key initiatives—Odyssey Implementation, ECR Reports, and Form Conversion—resulting in a 20% cost reduction and a 25% improvement in service efficiency.

Roles & Responsibilities:

Facilitated essential Scrum events such as daily stand-ups, sprint planning, sprint reviews, retrospectives, and Scrum of Scrums, enhancing intra-team and inter-team communication and collaboration throughout the Odyssey implementation Project.

During Program Increment (PI) planning sessions, I ensured that team objectives were in sync

with larger program goals, managing interdependencies and risks effectively.

Acted as a communication bridge in Scrum of Scrums meetings, sharing our team's progress,

dependencies, and challenges with other Scrum Masters, which enabled a unified effort across

teams.

Worked closely with the Product Owner to prioritize tasks, aligning our work with the objectives

of the Odyssey implementation and client needs.

Adopted a proactive stance to identify and overcome potential roadblocks, ensuring smooth

project progression and sustained team momentum.

Maintained transparent communication with stakeholders, regularly updating them on the

project's progress and addressing any concerns promptly to uphold alignment and

satisfaction.

Initiated retrospective sessions each sprint and PI planning, fostering a culture of continuous

improvement by collaboratively identifying and tackling areas for growth and process

enhancement.

Tracked key performance indicators, such as team velocity and sprint burndown charts, to guide

the team's performance and progress towards successful implementation.

Educated the team, Product Owner, and business stakeholders on the practical application of Agile principles, ensuring alignment and effective execution of Agile practices across the project.

Leveraged collaboration tools like MS Teams and Zoom to nurture a collaborative

and transparent team environment.

Worked with other Scrum masters and teams during PI planning and Scrum of Scrums,

pinpointing and prioritizing initiatives for improvement that would enhance our Odyssey Application implementation statewide.

Position: Sr Software Quality Control Engineer/Scrum Master Nov 2016–Jan 2020

Client: NCFAST DHHS (Department of Health and Human Services), Durham, NC

Employer: Infojini, Inc

Project description: As Scrum Master and Sr Software QC Engineer at NCFAST, I orchestrated an Agile team in the development and refinement of diverse applications, including P26, Cash Assistance, Medical Assistance, Special Assistance, Family & Children Medicaid, and Childcare, using IBM Curam software platform. Our primary goal was to improve operational efficiency and optimize service delivery.

Roles & Responsibilities: -

Actively led Scrum events, including sprint planning, daily stand-ups, reviews, and retrospectives,

fostering improved communication, collaboration, and adherence to Scrum values within the

team.

Worked closely with the Product Owner to manage and prioritize the product backlog, ensuring

our tasks were in line with both the project's aims and the broader organizational objectives.

Took a proactive approach in identifying and resolving challenges, empowering the team to

maintain project momentum.

As a mentor and coach, I guided team members on Agile practices, Scrum values, and user centric

design principles. This helped foster a culture of continuous learning and improvement,

enhancing the team's efficiency and effectiveness.

Managed project timelines and resources diligently, ensuring on-time milestone delivery and

optimal utilization of the team's capabilities.

I monitored team velocity, leveraging these insights to guide performance and ensure steady progress toward project goals.

Collaborated with Product Owners and teams at different levels of Agile maturity, helping to

define product goals, backlogs, and roadmaps.

Drove continuous improvement by coordinating team activities and maintaining rhythms, leading insightful retrospectives, gathering feedback, and implementing process improvements to help the team reflect, learn, and consistently enhance their Agile practices.

Led QA testing activities for all applications by translating business requirements into test cases and managing RTM, defect tracking, and execution via HP QC/ALM and JIRA. Oversaw production defect resolution, minimizing downtime, and validating patches for Change Requests, all while ensuring compliance with FDA and HIPAA regulations and upholding strict security and privacy standards.

Spearheaded functional, sanity, system, UAT, and regression testing for various healthcare applications, including comprehensive API interface testing using SoapUI. Managed batch execution and validated data flow across external systems, ensuring alignment with expected results.

Conducted thorough database testing using SQL Developer for Oracle databases, performing data, GoldenGate, and ETL validations to ensure data integrity across systems.

Initiated test automation using Selenium WebDriver with Java, enhancing capabilities and executing tests across multiple browsers.

Position: Application Tester Mar 2016 – Oct 2016

Client: Wake County Information Services Dept., Raleigh, NC

Employer: NewSouth Technologies, Inc

Project description: In my role at Wake County, I managed the complete testing lifecycle for the Directory Replacement Project, focusing on HR Employee Access life cycle and integration with Active Directory. I ensured end-user compliance, facilitated seamless data migration, and collaborated closely with stakeholders to define testing strategies, track defect resolution, and ensure timely project delivery.

Roles & Responsibilities: -

Translated business requirements and software specifications into comprehensive test scenarios for the HR Employee Life Cycle, covering critical processes such as Hiring, Activation, Termination, and Rehire.

Proactively engaged with end-users to gather insights, informing the creation of test scenarios. Developed comprehensive testing strategies for integration, functional, system and UAT across ERP, HR, and Finance systems, ensuring optimal performance and compliance. Leveraged JIRA to map requirements to test cases, track defects, and maintain traceability, ensuring alignment with project objectives.

Conducted data analysis and cleanup, using SQL queries and Excel to ensure data migration.

Collaborated closely with the Project Manager, team members, project sponsors, and the application development team to ensure seamless project execution.

Actively participated in inspections, led walkthroughs, provided management milestone updates, and attended team meetings to ensure smooth delivery, resolve discrepancies, and maintain project alignment.

Implemented process improvements in test automation, defect management, and cross-functional collaboration, leading to enhanced testing efficiency and faster issue resolution.

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