Customer Service Administrative Assistant
Resume:
Patrice East
Schaumburg, IL 60193
**********@*****.***
Work Experience
Registrar
NWSRA-Rolling Meadows, IL
February 2025 to Present
Perform all registration functions for NWSRA programs and SLSF events
Customer service functions over the phone, by email and in-person
Process daily deposits, balance cash receipts and credit cards
Process monthly payment plans
Maintaining registration reports and documentation
Open and close main office daily as scheduled
Administrative Assistant
Little City School-Palatine, IL
March 2024 to February 2/25
Answer phones and greet visitors
Schedule appointments and maintain calendars
Schedule and coordinate meetings
Collate and distribute mail
Prepare communications such as memos, emails, invoices, reports and other correspondence
Write and edit communications, from letters to reports and instructional documents
Create and maintain filing systems, both electronic and physical
Manage accounts and perform bookkeeping
Collaborate with other administrators and support personnel, management and clients on a regular basis
such as principal and assistant principal
Maintain all filing and organizational charts of every employee and student
Created documents using Canva and PowerPoint.
Organize grant information and budgets
Coordinate staff and student events.
Customer Service
Sunstar Americas, Inc-Schaumburg, IL
November 2023 to March 2024
Good interpersonal skills with the ability to develop strong relationships with customers.
Demonstrate strong organizational skills to prioritize tasks and provide prompt service.
Meets departmental call standards and emails.
Update internal FAQ’s, product information within shared files and books.
Extract product or billing information from a variety of online/internal.
Assists in the implementation, analysis, monitoring of projects as assigned by the manager.
Account management and phone handling, processing and communication of automatic shipment cancellations, processing of new account setup, accounts receivable inquiry, ARS labels, UPS tracking, product complaint, product inquiries.
Make outbound calls to respond to and follow-up on customer requests and notify sales managers
of any potential loss of an account (CSP cancellations).
Makes outbound calls to actively solicit account information and targeted product sales.
Develops and maintains a strong relationship between departments and customers.
Accurately inputs all customer requests into the appropriate computer files
in a timely manner.
Accurately records all calls into SFA database and assigns leads and follow ups to appropriate internal customers when applicable.
Researches and resolves all ordering, shipping (call tags), production (imprint), product quality, deduction (credit/debits), fine, and service problems in a timely manner.
Provides suggestions to the manager on enhancements/improvements of PRMS and SFA
databases to improve the process of transactions.
Updates all customer files and PRMS files.
Composes written customer and internal departmental communications as directed by manager.
Back-up support for other positions in the department.
Promote sales programs and promotions to customers and actively strive to increase sales volume when applicable.
Maintains an orderly, safe, and secure work environment.
Substitute Teacher
District 25-Arlington Heights, IL
August 2020 to November 2023
Getting the classroom ready for lessons and clearing away afterwards so as to maintain a safe and clean
environment.
Assisting Teachers in preparing the lesson materials and school equipment.
Recording and reporting a pupil’s progress to the Teacher.
Helping pupils stay focused during class hours.
Supervising group activities, sports events and school outings.
Helping Teachers manage student behaviors.
Looking after children who are unwell or upset.
Providing a healthy and safe learning environment for children.
Develop individualized education programs for each student.
Work with the teacher to develop learning strategies for success.
Provide students with additional resources to help them understand core concepts
and improve their grades.
Use techniques like sign language, braille, or remedial programs to help students learn the material. Help teachers develop and implement learning materials for their classes.
Monitor each student’s progress and report back to the teacher.
Help students with developing social skills.
Support teachers by supervising students during recess, on field trips, and for other events
Account Manager / Customer Service
Protectoseal-Bensenville, IL
November 2019 to May 2020
Service customers by phone, fax or mail
Take orders
Make quotations and enter orders
Provide information on current order status
Respond to customers, sales representatives and outside sales relating to delivery status and special
pricing
Work closely with manufacturing, engineering, outside sales and accounting as applicable
Know all company products, purposes, features, and applications
Assist outside sales and accounting with credit issues and collection of past due accounts
Review incoming orders for product and purchase order terms to prevent mistakes and avoid customer
Dissatisfaction
Teachers Aid/Assistant
Family Guidance Center-Arlington Hts, IL
August 2019 to November 2019
Helped teacher maintain classroom and school rules
Attended all scheduled meetings, participated in litany and other meetings.
Assisted teacher with the following tasks: Xeroxing, grading student assignments, documenting
behaviors on point sheets, tallying % on point sheets.
Helped students both academically and socially when implementing individual, small group and large
group lessons.
Maintained inventory of classroom materials.
Helped plan and chaperone school field trips and level events.
Provided 1:1 assistance when needed.
Assisted staff in crisis intervention.
Teacher’s Aide/paraprofessional
NSSEO-Mount Prospect, IL
January 2019 to August 2019
Assist teacher and work as a one on one with students.
Help with social intervention of students.
Monitor and assist students in daily routines.
Communicate with teacher regarding student progress behavior and special needs.
Participate in planning meetings with regarding communication, academic, and behavior needs of the student.
Collect data and follow through for activities. Actual teaching of students with lesson plan directed from the teacher.
Help students follow daily schedule.
Assist students with lifts, positioning, feedings and changes as needed.
Implement student safety procedures.
Certified with CPI training for behavior support and current paraprofessional license.
Worked daily with children age ranges 4-22.
Customer Service Manager
Hi Grade Welding and Mfg-Elk Grove, IL
March 2010 to January 2013
Responsibilities included accounts receivable
Cold call and lead generation
Presenting sales goals
Process orders, set up jobs, track, and follow up to ensure timely fulfillment
Collect customer feedback on satisfaction, resolving customer complaints in a prompt time, fulfilling customer requests
Maintain weekly reports on quotes, leads, and orders placed, cross-trained in customer
service/planning/sales/accounting/ and marketing, went above sales go
Creating and maintaining a company presence on social platforms like Facebook and Twitter, utilizing
Stream send to manage a monthly email newsletter, maintaining customer files, and assisting with
inventory counts.
Organized all company work parties.
Customer Service Representative
Handyman
Connection-Rolling Meadows, IL
May 2009 to March 2010
Customer Service /Sales
Responsibilities included addressing customer needs, providing pricing and delivery estimates, setup new account
Performing clerical duties, processing orders and warranty claims
Scheduling and dispatching of workers
Performing customer service duties via email and phone, processing checks, and updating
company website.
Customer Service/ Inside Sales
CS Packaging-Glendale Heights, IL
October 2008 to May 2009
Responsibilities included order entry and tracking orders
Assisting with accounts payable and receivable
Faxing and emailing routine correspondence and generating leads by sending electronic newsletters
Providing quotes and maintaining vendor relationships.
Inside Sales/Purchasing
Imagineering-Elk Grove, IL
December 2006 to October 2008
Responsibilities included managing existing and new customers
Providing quotes and lead times
Data entry of orders
Coordinating with other departments on projects
Preparing contracts and working with local and overseas vendors.
Inventory Control Clerk/Purchasing
Process Industries-Schiller Park, IL
June 2002 to December 2006
Responsibilities included sorting mail
Designing charts
Answering phones
Providing customer service
Education
Associates in General Studies
Harper College - Palatine, IL
Skills
• ERP systems
• SAP
• Communication skills
• Office management
• Typing
• Filing
• Project management
• Proofreading
• Administrative support
• Sales
• Customer support
• Windows
• Microsoft Access
• Google Docs
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