Customer Service Non-Emergency Medical

Camille Rose

352-***-**** ********@*****.***

Skills

Exceptional writing and communication skills with a proven track record in creating high-quality content.

Comprehensive administrative expertise with a strong focus on organization and process improvement.

Education

Master of Public Administration (MPA) – Mercy College, May 2003

Bachelor of Science in Behavioral Science – Mercy College, May 2001

Summa Cum Laude GPA: 3.9 Honors

Professional Experience

Owner Non-Emergency Medical Transportation (NEMT) Company

Lake County, FL 2015 – Present

• Founded and currently operate a transportation service dedicated to assisting patients with medical appointments, dialysis, therapy, and related healthcare needs.

• Oversee daily operations, ensure compliance with industry regulations, manage customer service, and handle financial and strategic planning to maintain a high standard of service.

Substitute Teacher

Lake County, FL 2011 – 2015

• Adapted quickly to various classroom environments, delivering effective instruction and maintaining classroom order.

• Utilized strong communication and classroom management skills to support student learning across multiple grade levels and subjects.

Insurance Care Specialist UnitedHealth Group

Manhattan, NY 2009 – 2011

• Provided comprehensive client support, assisting with healthcare services, social services access, and care coordination.

• Demonstrated empathy, problem-solving abilities, and strong organizational skills to advocate for client needs and ensure timely service delivery.

Medical Billing Specialist North Shore-Long Island Jewish Health System

New Hyde Park, NY 1996 – 2003

• Managed billing operations, including accurate coding, claim submissions, and payment processing for a variety of insurance providers such as Medicare, GHI, BCBS, and private pay.

• Ensured accuracy and efficiency in billing procedures, utilizing in-depth knowledge of medical terminology and insurance systems.

Contact this candidate