Customer Service Front End
Resume:
GINA SPADEA
Gloucester City, New Jersey 08030
*******@***.***
WORK EXPERIENCE
Current Employer: Costco
Job Title: Cashier
Date of Employment: 10/2016-Present
Previous Titles: Front End Supervisor 04/2024-02/2025
Cashier 09/2020-10/2022
Vault Clerk 10/2016-09/2020
Duties and accomplishments:
I am a reliable and friendly cashier who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. As a cashier my duties include but are not limited to the following:
Provided superior quality customer service to all customers at all times
Grouped advertising signs and displays of stock on shelves, counters, or tables to magnetize customers and promote sales
Maintained accurate balance of cash drawer and receipts, promoted weekly deals, coupons and promotional programs
Ensured that each customer received outstanding service by providing a friendly environment
Maintained an awareness of all promotions, and advertisements
Communicate customer requests to management
Maintained orderly appearance of cash rack and supplies stocked
Answered customers' questions, and provided information on procedures or policies.
Completed any and all other tasks assigned by Costco management
Employer: The Home Depot, Lawnside NJ
Job Title: Bookkeeping Clerk and Cashier
Date of Employment: March 2015-2016
Duties and accomplishments:
As a Bookkeeping Clerk my responsibilities included oversight of accounts payable, accounts receivable, counting and settling all cashier drawers and departments, cash increases, cash strips, bank cash and check deposits, store deposits, ordering of money for store, search and solve differences on drawers, record all money transactions, store funds and settlements. Track store increases and deposits. I also performed the following duties:
Provided superior quality customer service to all customers at all times
Maintained accurate balance of cash drawer and receipts, promoted weekly deals, coupons and promotional programs
Ensured that each customer received outstanding service by providing a friendly environment
Maintained an awareness of all promotions, and advertisements
Communicate customer requests to management
Answered customers' questions, and provided information on procedures or policies.
Completed any and all other tasks assigned by Home Depot management
Employer: Gloucester Township School District
Job Title: Student Aide Tech
Date of Employment: March 2003-2017
Duties and accomplishments:
As a Student Aide Technician I was required to collaborate with teachers and parents to best meet each individual student's unique needs. Attentive to the emotional intellectual and social growth of each child. My duties include, but are not limited to the following:
Applied the positive reinforcement method to redirect negative behaviors.
Promoted language development skills through reading and storytelling.
Administered minor first aid to injured students.
Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support
Encouraged students to be understanding of and helpful to others.
Maintained records of children’s' academic development for teachers.
Employer: Gloucester Township School District
Job Title: Lunch Aide
Date of Employment: September 2003-July 2012
Duties and accomplishments:
As a Lunch Aide I was required to prepare and serve lunch and other food to children and adults in a courteous customer service oriented manner. Organize and set up equipment and workstations. Perform duties following health, food service, government and other regulations. Demonstrate proper equipment operation skills.
Practice personal hygiene and proper sanitation procedures.
Turn on, test and monitor equipment at the beginning of the day.
Food preparation according to written and oral instructions.
Serve breakfast, lunch and a la carte items.
Handle cashiering responsibilities including food and ticket sales and serving of ala carte items. Replenish food and maintain clean serving areas.
Monitor food and equipment temperatures at all times.
Exhibit courtesy and understanding to staff and customers.
Perform dishwashing duties of cooking, serving and eating utensils tools.
Set up and break down of serving areas.
Receive, stock and rotate incoming and outgoing inventory.
Participate in formal and informal training.
Demonstrate knowledge of sanitation practices.
Exhibit the professional behavior of a reliable employee.
Perform preparation duties for the next day.
Maintain a neat, clean and safe work environment.
Participate in marketing promotions and special events for students, adults and community.
Sign in and work according to a time schedule.
Perform related work as required.
Employer: TD Bank, Bellmawr NJ
Job Title: Bank Teller
Date of Employment: June 2012-February 2013
Duties and accomplishments:
As a Bank Teller, I Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; and promoting and referring other bank services. My primary duties consisted of the following:
receive and count working cash at beginning of shift
identify customers, validate and cash checks
accept cash and checks for deposit and check accuracy of deposit slip
process cash withdrawals
perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
perform services for customers such as ordering bank cards and checks
receive and verify loan payments, mortgage payments and utility bill payments
record all transactions promptly, accurately and in compliance with bank procedures
balance currency, cash and checks in cash drawer at end of each shift
answer inquiries regarding checking and savings accounts and other bank related products
attempt to resolve issues and problems with customer's accounts
initiate and open new accounts
explain, advise on and promote bank products and services to customers
identify referral opportunities and make relevant referrals
ensure compliance with all internal controls and established policies and procedures
CERTIFICATES, JOB RELATED TRAINING AND AWARDS:
CPR Certified
Knowledge of Microsoft Word and Excel
REFERENCES:
Michelle McEvoy Officer/International Trainer/Advisor 540-***-****
Matt McEvoy Supervisory Customs and Border
Protection Officer 540-***-****
Brian Mangiapanella Branch Chief Counter Intelligence CBP 845-***-****
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