Director of operations

Brylie Harp

812-***-**** ️ *****.*@*****.***

Professional Summary

Operations professional with five years of experience in optimizing processes, implementing systems, and driving company growth. Passionate about improving efficiency through strategic planning, technology integration, and leadership. Experienced in CRM and inventory management system implementation, team leadership, and cross-departmental collaboration.

Work Experience

Magna Wave

December 2019 – March 2025

Director of Operations (2023 – 2025)

● Led projects, technology initiatives, and process improvements.

● Implemented a new CRM and inventory management system (Odoo), streamlining operations.

● Managed the administrative team and optimized cross-departmental communication.

● Revamped and refined processes to improve efficiency and scalability. Office Manager & Administrator (2021 – 2023)

● Managed office operations, supplies, and IT support.

● Oversaw system management, employee onboarding, and interdepartmental communication.

● Handled scheduling, emails, and administrative coordination. Customer Service Representative (2019 – 2021)

● Ensured customer success through troubleshooting, purchase assistance, and continued support.

Education

Western Governors University (WGU) (In Progress)

● Bachelor’s Degree in Business – Focus on Operations & Project Management Introduction to project management certification (completed 2023) Skills

Technical Skills:

● CRM & Inventory Systems: Infusionsoft, Odoo

● Productivity & Communication: Office 365, G Suite, Zendesk, VoIP Systems

● Software & Logistics: Adobe, Inventory Management, Shipping Soft Skills:

● Leadership, Organization, Attention to Detail

● Strong Communication, Problem-Solving, Self-Starter Key Accomplishments

● Successfully implemented an inventory management and CRM system (Odoo), improving efficiency and operational oversight.

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