Customer Service Security Officer

Carllette Shanklin

Houston, TX

Professional Summary

Seeking a fast paced position to utilize current skills and meet company demands. Work Experience

Security Officer

Elite Protective Services-Houston, TX

October 2013 to April 2014

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition

Cashier

Jimmy John's Gourmet Sandwiches-Houston, TX

October 2012 to October 2013

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Implemented effective upselling techniques to increase sales of promotional items or add-ons

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

Cashier

Whataburger-Houston, TX

October 2012 to October 2013

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

Office Manager

K&G Quality Home Healthcare Services-Stafford, TX

July 2008 to August 2009

• Maintained confidential employee records, ensuring compliance with privacy regulations

• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence

• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments

• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools

Education

Bachelor of Arts Law Enforcement Administration in Law Enforcement University of Arizona Global Campus - Remote

August 2019 to Present

Diploma in Computer Office Specialist in Business

Texas School of Business - Houston, TX

June 2000 to October 2001

Skills

• Conflict management

• Surveillance

• Customer service

• Security

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