Project Management Data Center

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Hyderabad, India ****** +91-914******* *****.**********@*****.***

VAANI BOMMAKANTI

OBJECTIVE Experienced Jira Administrator with a proven track record at Accenture, adept at managing Jira Cloud, Jira Data Centre, and JIRA Service Management. Demonstrated expertise in configuring advanced Jira workflows, custom fields, and user management. Skilled in integrating and automating processes using REST API, Groovy scripting, and various plugins such as Script Runner and Automation for Jira. Proficient in project management, security management, and generating comprehensive reports and dashboards. Committed to enhancing system performance through optimization and troubleshooting while ensuring data security through regular backups and migrations. Career goal: To leverage extensive experience in Jira administration to drive innovative solutions that streamline business operations.

PROFESSIONAL

SUMMARY

Experienced Jira Administrator with expertise in Jira Cloud, Jira Data Center, and Jira Service Management.

Skilled in installation, configuration, and administration of Jira and Confluence on both Data Center and Cloud platforms.

Proficient in workflow customization, user management, project management, and Confluence space management.

Hands-on experience in Jira migrations, including data imports, project imports, and Confluence space imports.

Strong understanding of Jira Query Language (JQL) and expertise in customizing schemes, dashboards, and reports for tracking project progress.

Expertise in Groovy scripting, REST API and using Script Runner and Automation for Jira to enhance process efficiency.

Experienced in integrating Jira with other tools, configuring permissions, and setting up security measures.

Skilled in troubleshooting, performance optimization, and ensuring data security through regular backups and migrations.

Evaluated existing Jira implementations, recommended best practices, and conducted upgrades and testing of new plugins.

Strong collaboration with cross-functional teams, providing user support, responding to inquiries with urgency, and coordinating with offshore teams.

Excellent analytical, problem-solving, and communication skills with a customer service-oriented approach.

Familiar with Agile methodologies and experienced in managing Atlassian tool suites, including Jira, Confluence, and GitHub.

SKILLS

JIRA Cloud

Jira Data Center

JIRA Agile

JIRA Service Management

Confluence

Trello

GitHub

Integrations

Migrations

Automations

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REST API

My SQL

MS Excel

EasyBi

Project Management

Security Management

Notification Management

User Management

Reports & Dash Boards

Enhancement

Optimization

Team Meetings

Documentations

WORK HISTORY

JIRA ADMINISTRATOR 08/2019 to 09/2023

Accenture – Client : Volvo Group Connected Solutions Atlassian Tools : JIRA Cloud, Confluence, and Jira Service Management.

Initiated new Jira projects based on user requests and duplicated existing projects while ensuring proper configurations.

Managed user and group administration, including adding new Jira users, assigning roles, and configuring permissions.

Configured and optimized Jira workflows by implementing Post Functions, Conditions, and Validators.

Customized Field Configurations, Screen Schemes, and Permission Schemes for efficient project management.

Set up and managed Jira Service Management (JSM) projects, including request types, queues, SLAs, and automation.

Customized customer portals to enhance user experience and streamline request handling.

Created and managed Confluence spaces, set up page permissions, and integrated Jira with Confluence for seamless collaboration.

Installed, configured, and maintained Jira Cloud marketplace apps while overseeing license renewals and updates.

Troubleshot and resolved Jira and Confluence-related issues, coordinating with Atlassian support when required.

Implemented automation rules using Jira’s built-in automation features and leveraged ScriptRunner for advanced customizations.

Imported bulk issues via CSV, managed issue archiving, and ensured data integrity.

Enforced access controls, reviewed audit logs, and ensured compliance with organizational security policies.

Created and maintained Jira dashboards, filters, and reports for stakeholders to track project progress and team performance.

Managed Service Level Agreements (SLAs), prioritized workload, and ensured timely resolution of support tickets.

Provided user support, conducted training sessions, and developed documentation on Jira and Confluence best practices.

JIRA ADMINISTRATOR 08/2019 to 01/2020

Accenture

Atlassian Tools : JIRA, Confluence, Data Center and JIRA Service Management

Installed Jira in a Linux environment and initiated the creation of new Jira Projects.

Customized JIRA Configurations according to project-specific requirements.

Managed Issue type screens and facilitated the creation of Custom fields, aligning them with the project.

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Assigned specific permissions to users and groups based on project needs.

Took charge of creating custom workflows and incorporating post functions as necessary.

Configured custom fields for requested issue types within Jira projects.

Applied expertise in JQL (Jira Query Language) filters, Dashboards, and Gadgets for user convenience.

Skilled in developing, testing, and deploying REST API calls to interact with Jira’s issue, project, and user management functionalities.

Executed Backup and Restore procedures for data security.

Experienced in creating and managing webhooks to trigger automated actions based on Jira events.

Conducted JIRA version upgrades and migration processes.

Handled interactions with high-profile customers.

Performing Jira restarts, monitoring performance, and reviewing log and backup files.

Addressed complex Jira issues, leveraging support from Atlassian when needed.

Worked with plugin’s such as Tempo, Script Runner, JMWE, and managed Project configurations.

EDUCATION

Gondwana University

B.Sc, 2017

ACHIEVEMENT Star Performer of the year - 2022

LANGUAGES

English

Advanced (C1)

Marathi

Advanced (C1)

Hindi

Advanced (C1)

Telugu

Upper intermediate (B2)

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