Customer Service agent

Renerge’e Salahadyn

**** ******** *** *******,** 38116 901-***-**** *******************@*****.***

Objective

To work for a medical organization in which I can use my education and hands- on skills to advance my professional healthcare career.

Education

VIRGINIA COLLEGE, JACKSON, MS

· Program: Medical Assistant

· Related coursework: Medical Terminology. Anatomy and physiology, Law and Ethics, and Clinical Procedures 1&2

· Graduation: December 2015

VIRGINIA COLLEGE, JACKSON, MS

· Program: Surgical Technologist

· Related coursework: Medical Terminology, Intro. to Instrumentation, Ortho, Neuro, and Vascular Procedures, Microbiology

· Graduation: School Closure

Certifications

●CPR and First Aid Certified

Skills & Abilities

●· Able to perform venipunctures

●· Experienced performing urinalysis and glucose tolerance test

●· Effectively communicate and give patient instruction

●· Able to multi-task with strong attention details

●· Effectively use medical terminology and medical office procedures

●· Deliver quality compassionate patient care

Work Experience

United States Postal Services 06/2024 - 01/2025

●Deliver mail to homes and businesses along assigned routes by walking or driving. They may use a variety of vehicles, including cars, small trucks, carts, and satchels.

●Collect mail from customers and street letter boxes. They may also pick up mail from relay boxes.

●Collect postage due for services and charge-on-delivery mail. They may also sell stamps and money orders.

●Answer customer questions, provide change of address cards, and address other customer inquiries

Avis Budget - Lead Customer Service Representative 12/2023 -04/2024

●Help customers with rentals, returns, and other concerns

●Answer questions about products, services, flight schedules, and fares

●Troubleshoot and resolve technical issues and product concerns

●Complete rental bookings and process rentals for loyalty customers

●Communicate rental procedures and guidelines

●Document and update customer records based on interactions

● Develop and maintain a knowledge base of products and services

●Promote additional products and services

Alorica - United Healthcare Insurance Remote Customer Service Manager 06/22- 10/2023

● Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any departmental duties.

● Oversees and performs maintenance on the records of past due accounts; reviews delinquent bill reminders and past-due notices; sets the dates for service shut-off for non-payment; supervises the process of returned items.

● Attends and participates in professional group meetings; stays abreast of new trends and innovations in utility billing and customer service; directs and participates in incorporating new developments into program areas, as appropriate.

● Assists and participates in developing and administering the Customer Service annual budget.

Octapharma Plasma- Phlebotomist Supervisor 12/22-09/23

● Make sure all phlebotomy and lab assistant positions are covered.

●Discuss staffing difficulties with lab director

● Train or supervise the training of all phlebotomists and lab assistants.

●Make recommendations on staffing needs

● Perform all evaluations for phlebotomists and lab assistants

● Monitor appropriate logs to make sure all draws are being performed in a timely manner

● Monitor and supervise the drawing, ordering and processing of care homes

●Recruit, interview and make recommendations to fill personnel vacancies

● Process all time cards

● Maintain and organize phlebotomy statistics

●Accounts for disciplinary action as needed. Consults with HR on disciplinary issues.

UNIVERSITY MISSISSIPPI MEDICAL CENTER - Phlebotomist Supervisor 10/21-11/22

● Make sure all phlebotomy and lab assistant positions are covered.

●Discuss staffing difficulties with lab director

● Train or supervise the training of all phlebotomists and lab assistants.

●Make sure all check off sheets are completed and all yearly QAPS are performed

● Implement state certification for all our phlebotomists and lab assistants by the required deadline

●. Make recommendations on staffing needs

● Perform all evaluations for phlebotomists and lab assistants

● Monitor and log all sick time utilization and provide a year to date monthly report

●Monitor turnaround by phlebotomists

● Ensure phlebotomy service personnel maintain a positive client/patient-focused attitude

● Carries a pager for availability for non-working hours/says

● Directly supervise all phlebotomists and lab assistants

● Monitor appropriate logs to make sure all draws are being performed in a timely manner

● Monitor and supervise the drawing, ordering and processing of care homes

CSR CONDUENT -Customer Service Manager 09/19- 10/20

●Lead a team of customer service representatives, training and onboarding new staff, and providing opportunities for upskilling.

● Establish department goals and objectives, and monitor progress to ensure they are being met.

●Implement strategies to improve the customer experience, such as responding to customer inquiries, resolving complaints, and implementing customer feedback.

●Generate reports on customer interactions and department performance, and share these with upper management.

●Act as a liaison between the customer service team and other departments within the organization.

●Analyzing data to measure performance and stay up to date on trends.

●Overseeing budget for the customer service department

References available upon request

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