Los Angeles Customer Service
Resume:
Kimberly Blackmon-Carnell
Management, Patient Accounts, Investigating complaints received from patient's and solve them in a timely and satisfactory manner.
Las Vegas, NV 89130
******@*****.***
I am a innovative, flexible, take charge individual with experience in organizing, decision making, screening complaints, created and implemented action plans, created resolutions, documenting in detail in documenting systems, comprehensive knowledge and awareness of healthcare services and medical terminology, ethical behavior, the discrepancy to maintain patient confidentiality, and adhere to medical guidelines and rules.
Authorized to work in the US for any employer
Work Experience
Appeals and Grievance Specialist ll
Aquent - Remote
April 2020 to August 2022
Provided prompt friendly customer service to members, providers, billing departments, and insurance companies regarding members grievances. Researched members eligibility. Requested, received, and investigated documents from patients, providers, billing departments and insurance companies regarding members grievances. Maintained databases for completing grievance reports and gathered research. Composed final letters of resolution in regards to members grievances and/ or any other decision.
Lead Preschool and Pre K Teacher
Hilltop Nursery School - Silver Lake, CA
March 2014 to April 2020
Supervised a team of 8 support teachers
● Planned and facilitated weekly team meetings and support sessions
● Created and nurtured relationships with parents
● Created and maintained climate control in clean and sanitized classrooms
● Created and implemented theme based, developmentally appropriate, weekly lesson plans
● Teach multi levels in a mixed age classroom setting ; observe, evaluate, record, and maintain children's development and performance records
● Train and support new hires and/ or support teachers Day Care Senior Staff / Preschool Teacher
Chery's Preschool for Tots - Los Angeles, CA
October 2007 to March 2014
Opened center by preparing morning snacks and activities
● Implemented a diaper changing / potty time and/ or a potty training schedule
● Maintained clean and sanitized classrooms and restrooms
● Assisted children with lunch and nap time
● Assisted children and Director at nap time
● Monthly lesson plans implemented
Site Supervisor
Inner City Education Foundation - Los Angeles, CA
May 2005 to October 2010
Los Angeles, Ca.
May 2005 - October 2010
After School Site Coordinator
● Program enrollment, take payments and maintained records ; supervised, supported and trained a team of 10 junior staff members,
● Planned monthly support and professional training sessions / activities
● Assisted children with homework and / or tutoring
● Maintained monthly records of children's individual / group activities, behaviors and meals
● Engaged with children and / or families individually to meet their emotional, social, and physical developmental needs
Preschool Teacher Assistant / Aide
ABC Educational Center - West Hollywood, CA
January 1993 to June 2005
2
● Teachers aide in infant classroom for 2 years
● Teachers Aide in infant / toddler classroom for 2.5 years
● Teacher in Preschool age classroom for 7.5 years Receptionist
Thomas & Bennett Construction - Los Angeles, CA
April 2000 to May 2005
Receptionist
● Answering and directing heavy phone lines, handle customers requests, inquiries, and / or complaints,
(multi-line proficiency)
● Critical thinking, creative problem solving, attention to detail and time limits,
● Order and maintain invoices for contractors, office and cleaning supplies
● Detailed, accurate, flexible, reliable, Type 40 (wpm) Education
None in Early Childhood 3
W. Los Angeles College, S. W. College, L.A.C.C College - Los Angeles, CA June 1992 to June 2025
High school diploma in General
Fairfax High School - Los Angeles, CA
September 1990 to June 1992
Skills
• Toddler Care
• Meeting Facilitation
• Childcare
• Teaching
• Classroom Management
• Early Childhood Education
• Tutoring
• Word processing
• Classroom experience
• Experience with children
• Negotiation
• Microsoft Office
• Microsoft Excel
• Computer literacy
• Microsoft Word
• Autism experience
• Windows
• Preschool experience
• Medical billing
• Medical collection
• Customer support
• Special Education
• Curriculum Development
• Medical Records
• Experience Working With Students
• Medical Terminology
• Leadership
• Special Needs
• Management
• Conflict Management
• Medical Office Experience
• Typing
• Help desk
• Accounts receivable
• Desktop support
• Customer service
• Analysis skills
• Documentation review
• Communication skills
• Data collection
• Databases
• Medical Coding
• CPT Coding
• ICD-10
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Early Childhood Development — Proficient
July 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Elementary School Classroom Management — Familiar
July 2020
Managing behavior in elementary school classrooms
Full results: Familiar
Working with MS Word Documents (Intermediate) — Completed October 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Early Childhood Development — Proficient
July 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Youth Program Counselor — Highly Proficient
August 2020
Leading, communicating with, and supporting youths Full results: Highly Proficient
Building Relationships for Childcare Providers — Expert August 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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