Customer Service Sales Associate
Resume:
Klanda Brown-Parker
Houston, TX *****
*************@*******.***
Experience in Healthcare and operations with an emphasis in tele-health care, call center environment and customer service, and a proven leader with the ability to analyze complex situations and develop creative solutions in demanding environment.
Work Experience
Unit Clerk/Customer Service Rep
Allied Universal - Houston, TX
November 2020 to Present
Greet and Check in and out visitors, monitor facility, covid screenings/ temperature screenings, watch cameras, patrol parking lot. Answer incoming calls, and route callers to the right department or patient room. answer questions from patients and visitors regarding test schedules and medical care. Customer Service Phone Agent
Molina Health Care - Houston, TX
Present
Sales Associate
Bath & Body Works - Houston, TX
October 2021 to January 2022
Take inbound calls, adjust medical insurance, use Salesforce, MARC etc CNA/ Receptionist
Paradigm at Westbury - Houston, TX
June 2017 to May 2020
Care and assist for residents, assist with front desk, check in and out staff, or contractors, scheduling dialysis appointments, feed patients, clean, walk visitors to rooms Sales Team Lead
Payless Shoe Source - Houston, TX
November 2015 to July 2017
Interacting with customers, cashiering, restocking customer service, exceeding customer needs, online purchases . scheduling meetings, conducting interviews, answer telephone Certified Nursing Assistant
St. Dominic Village - Houston, TX
January 2012 to September 2015
Assist licensed nurses, help patients bathe and maintain proper hygiene, assist with feeding patients or ensuring they take their medication and assessing their patients' vital signs to notify staff of any changes. Assist patients with any needs
Sales Associate
The Children’s Place - Houston, TX
June 2009 to October 2012
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers.
Sales Associate/ Department Manager
T.J. Maxx - Houston, TX
February 2008 to November 2011
Cashiering, layaway manager, went to different local stores to conduct inventory and interviews, restock, online orders, manage employees, Achieving established goals, updating store models Leasing Agent
Yellowstone Apartments - Houston, TX
September 2002 to November 2010
Presenting properties and provided amenities in a positive light to prospective tenants, Act as a landlord for property, Advertise available properties using a variety of media and promoting materials, Confirm rental application data and personal references, collecting rent, conduct background screenings. Inbound and outgoing calls. Provide customer service to apartment tenants when needed. Assistant Manager/Jewelry Coordinator
WalMart SuperCenter - Pearland, TX
August 2001 to January 2008
Manage employees in department or other departments when needed, scheduling, inventory, restock freight, assisting with hiring manager, customer service, cash handling, supervising Education
High school diploma
Skills
• Retail management
• Cash handling
• Customer service
• Vital signs
• Microsoft Word
• Senior care
• Front desk
• Upselling
• Meal preparation
• Hospice care
• Cashiering
• Data collection
• Food preparation
• Microsoft Excel
• Microsoft Office
• Caregiving
Certifications and Licenses
CNA
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