Customer Service Financial Aid
Resume:
PROFESSIONAL SUMMARY
Creative Financial Professional committed to helping students connect with
valuable financial aid programs. Dedicated to obtaining maximum contributions for each student from institutional, governmental and private financial aid programs. Proponent of connecting with community organizations to discover deserving students in need of financial assistance. WORK HISTORY
Customer Service Associate, Paint Department, 06/2020 - 08/2023 Home Depot, Baton Rouge, LA
Paint Associate, 02/2019 - 04/2020
Lowes Home Improvement, West Palm Beach, FL
Baton Rouge, LA 70820
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SKILLS
JOHNIQUE
TERRELL-SMITH
Maintained up-to-date knowledge of store sales, payment policies and security standards.
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Operated POS system to total purchases and receive and process cash, credit and debit card payments.
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Provided superior service to contractors by quickly fulfilling large orders and offering technical support when needed.
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Collaborated with team members to maintain a clean, organized, and visually appealing paint department.
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Improved customer satisfaction by providing expert advice on paint selection and application techniques.
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Addressed customer inquiries and resolved issues promptly, maintaining a high level of customer satisfaction.
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Supported team members in other departments as needed during peak periods or staff shortages, demonstrating versatility and adaptability.
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Alerted customers of department promotions and sales to increase overall departmental sales 25%.
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Developed loyal customer base with attentive service, reliable product recommendations, and follow-up support.
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Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
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Demonstrated strong attention to detail when mixing custom paint colors according to precise specifications.
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Assisted personnel with suggestions and recommendations to resolve problem.
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Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
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Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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• Accounting Management
• Accounting Operations
• Business Operations
• NMLS Registration
• Report Preparation
• Application coordination
• Outstanding Social Skills
• Conflict Resolution
• Database Administration
• Time Management
• Attention to Detail
• Customer Service
Financial Aid Advisor, 11/2010 - 09/2018
Keiser University, West Palm Beach, FL
Service Operations Assistant, 06/2007 - 05/2011
Albertsons, West Palm Beach, FL
EDUCATION
Bachelors of Science in Geography, Geography, 06/2005 Louisiana State University - Baton Rouge, LA
Analyzed potential risks and evaluated loan products to identify suitable options for students.
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Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
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Generated and distributed statements describing outstanding and paid balances
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Evaluated loan requests and documents to verify accuracy and completeness.
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Collaborated with academic departments to develop budgets for new academic programs, taking into account potential sources of external funding.
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Managed accounts receivable operations and collection of all related feeds, deposits, and funds
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Supported audit process in a clear and open manner to maintain accuracy and integrity of financial data and control structures
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• Posted tuition and educational fees monthly on students' account Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
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Maintained weekly meeting with other departments (Financial Aid/Registrar's) to review students' accounts.
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Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
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Implemented cost-saving measures without compromising quality through effective negotiation with vendors and suppliers.
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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
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Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
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Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
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Welcomed and engaged customers by offering assistance with locating or retrieving merchandise
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• Performed cash, card, and check transactions for customer purchases
• Cleaned and organized the store, including the checkout desk and displays Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
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