Fitness Center Customer Service

RESUME OF QUALIFICATIONS

Krisann F. Brown

Last Four: 1212

Candidate Source: Internal

***** **** ***** *****

Gretna, NE 68028

Home Phone Number:

Cell Phone Number: 501-***-****

Work Phone Number:

Email:

*************@*****.***

EXPERIENCE SUMMARY: Recreation, Sports & Fitness Specialist: As a shift leader I perform Fitness, Sports & Recreation operations, including routine repair of recreation equipment, administration, marketing and publicity, acquisitions and procurement, facility and equipment management and customer service. Supervising daily operation of the Fitness Center and employees, reporting directly to the Fitness Center Director. Performs routine repair of recreation equipment. Locates trouble, annotates the problems requiring repair, tests, cleans and adjusts equipment. Follows established procedures to perform routine repair or replacement of treadmill decks and belts, chains, sprockets, bearings, bushings, pulleys, springs and cables on various machines as required or directed. Performs full preventive maintenance in accordance with manufacturers guidelines and as directed by the Fitness Center supervisor. Documents regarding equipment maintenance, parts, patron usage history and equipment warranties must be annotated and in compliance with industry Standards and fitness requirements. Ensures that machine downtime is minimized. Responsible for keeping cardio, free weights and selected area in a clean, orderly, properly aligned and safe condition as required by housekeeping and safety. Assists the Fitness Center staff with small facility maintenance tasks, such as hanging pictures and replacing showerheads. Performs daily inspection of fitness center equipment. Takes appropriate corrective action or documents findings for future reference and repairs. Establishes periodic maintenance schedule. Cleans and lubricates equipment according to established schedule and manufacturer’s recommendations. Performs routine repairs during non-peak hours. May sand, repaint, or touch up equipment to maintain it in like new condition. Orders and inventories replacement parts and maintains bench stock. Maintains files and records as required or directed.

EXPERIENCE:

Dec 2015 to Present

Recreation, Sports & Fitness Specialist:

Shift Leader at Offutt AFB Field House, DOD largest 225 sq. ft. Fitness Center. Main facility consists of two tennis, four racquetball, two basketball, two volleyball courts. Indoor aquatics center, soccer pitch, three cardio areas, selectorized, free weights, CrossFit, spinning, aerobics, boxing, MMA areas, with $1.5mil in equipment. Performs routine repair of recreation equipment. Locates trouble, annotates the problems requiring repair, tests, cleans and adjusts equipment. Follows established procedures to perform routine repair or replacement of treadmill decks and belts, chains, sprockets, bearings, bushings, pulleys, springs and cables on various machines as required or directed. Performs full preventive maintenance in accordance with manufacturers guidelines and as directed by the Fitness Center supervisor. Documents regarding equipment maintenance, parts, patron usage history and equipment warranties must be annotated and in compliance with industry Standards and fitness requirements. Ensures that machine downtime is minimized. Responsible for keeping cardio, free weights and selected area in a clean, orderly, properly aligned and safe condition as required by housekeeping and safety. Assists the Fitness Center staff with small facility maintenance tasks, such as hanging pictures and replacing showerheads. Performs daily inspection of fitness center equipment. Takes appropriate corrective action or documents findings for future reference and repairs. Establishes periodic maintenance schedule. Cleans and lubricates equipment according to established schedule and manufacturer’s recommendations. Performs routine repairs during non-peak hours. May sand, repaint, or touch up equipment to maintain it in like new condition. Orders and inventories replacement parts and maintains bench stock. Maintains files and records as required or directed.

Sep 2018 to Dec 2019

Marriott Courtyard, LaVista, Nebraska

Night Auditor:

Performs auditing of daily receipts, creating all daily correspondence and schedules for next business day, creating shift reports & customer correspondences. Conducts guest check-in and check-out and other guest activities.

Additional Experience: Drives light trucks, forklifts, lawn mowers that typically have a gross vehicle weight (GVW) of up to 10,000 pounds, such as pickup trucks, panel trucks, flatbed trucks, carryalls, and sedans to transport materials and equipment.

Facility VCO: Performs operator maintenance, such as checking fluid levels and air pressure in tires, cleaning and washing of vehicles, and performing inspection checklists to ensure safe and proper operation. Maintains records and documents actions, such as operator inspection checklists/forms and accident/incident reports.

Facility Safety Monitor: Utilizes safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment. Uses and assures proper fit of required safety equipment and clothing. Follows federal and state rules when storing, using, handling, labeling, and disposing of hazardous materials and waste in accordance with environmental standards. Performs clean-up duties, such as cleaning equipment, sweeping, straightening, and lining up tools and other property in the assigned area.

FORMAL EDUCATION:

Associates of Science, Computer Science & Technology

Mount Carmel College, Philippines

GPA 3.75, 60 Hours

SPECIALIZED TRAINING:

Life Fitness Equipment Maintenance course, 16 hours

AF Fitness Fundamentals Certification, 80 hours

PTL Certified, 8 hours

Red Cross Instructors Training, 8 hours

Staff Development Course, 8 hours

NAF Financial Management and Accounting Course, 8 hours

Budgeting and Controlling APF Expenditures, 8 hours

Introduction to Inclusive Recreation, 3 hours

Developing Inclusive Recreation, 3 hours

Supervisor Safety Training, 8 hours

USAFE Customer Service Course, 8 hours

LICENSES/CERTIFICATES:

Fitness Fundamentals Certification

PTL Certified

Certified Red Cross First Aid and CPR Instructor

Advanced CPR and First Aid

Life Guard Certification

AWARDS:

3 X Quarterly award winner

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