Office Manager Customer Service/youth services
Resume:
Huntington Beach, ****6
******.*******@*****.***
Blanca Lopez De Santa Anna
SKILLS
● Customer Service
● Office Management
● Office Administration
● Clerical Support
● Scheduling
● Bilingual, Fluent in Spanish, read and write
● Fast Learner
● Excellent Multi-tasking ability
● Administrative Support
● Reliable
● Scheduling and Calender Management
● Organizational Support
● Creative and Artistic
● Crisis intervention
EXPERIENCE
Longevity Healthcare, Newport Beach — Office Manager (front and back)
07/2023-05/2024
● Monitored financial transactions at the front desk,ensuring accurate billing procedures and minimizing discrepancies.
● Reconciled End-of-day Reports to determine accurate billing and payment processing.
● Resolved patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
● Coached new employees through day to day work and complex problems.
● Updated patient profiles systematically.
● Assisted the doctor with patients when nurse was absent.
● Ensuring patients were comfortable while visiting our center.
● Maintaining a professional demeanor by staying calm when addressing unhappy or angry patients.
● Open communication with other medical facilities.
● Use of Microsoft applications.
● Communication with pharmaceutical companies in regards to patient prescriptions.
● Cultivated positive rapport with fellow employees to boost company morale.
● Management of patient files and records and adhered to safety procedures to prevent breaches.
● Implementation pre-arrival Preparations such as assigning rooms based on patient needs.
Newport Beach Chiropractic, Newport Beach, Office Manager 09/2022-06/2023
● Handled sensitive information with discretion, maintaining confidentiality of the practice,documents and personal patient records.
● Use of Microsoft excel, word and outlook.
● Maintaining of the daily appointment schedule for both Chiropractor and Massage Therapist.
● Assist the Chiropractor with patients, placement of TENS unit, ice packs, and rolling tables when Chiropractor was occupied.
● Contact insurance companies for patient payments and or coverage.
● Generated end of day reports.
● Billing
● Use of Chirotouch application
● Corresponding to missed calls and emails in a timely manner. Long Beach Job Corps, Long Beach, Administrative Assistant to the Education Director, TABE Administrator And Scheduling Clerk 04/2021-09/2022
● Administrative Assistant: Promoted a positive work environment through effective communication skills and fosteting professional relationships amoung collgues.
● Supported executive staff.
● Maintaining of office supplies and inventory.
● Collaborated on special projects.
● Chair in the Graduation committee.
● Sending emails to all Employess on behalf of Director.
● Solo design of most campus bulliten boards, by creating themes that were relevant. Most were by use of own drawings and crwations .
● Assigned to several solo artistic creations on Center as requested by Center Director.
● Upkeep of Education Directors Calender.
● Contact with vendors for campus events.
● Minute meeting note taking
● TABE Testing Coordinator: Testing new students with a state required test for proper placement in high school Math, Reading or English.
● Creating a report that would require to be sent to State of California, Education and Training Director and student records.
● Scheduling Clerk: Task Included generating class schedules for up to 300 students at a time on weekly basis.
● Attending weekly scheduling meetings with Department Managers.
● Change students schedules at request of Education Managers.
● Teacher coverage when needed.
● Balance class loads on daily basis.
● Use of Microsoft applications.
Long Beach Job Corps, Long Beach, Residential and Day Advisor 05/2016-04/2021
● Addressed and Helped students resolve conflicts.
● Gathered and verified student population by name and headcount at beginning and end of shift.
● Room checks
● Apply proper discipline for various negative situations and behavior.
● Assisted students with major dorm cleanup once a week.
● Assigning students on a weekly basis to dorm chores.
● Use of Microsoft applications on a daily basis.
● Reported end of day logs to Supervisor.
● Report Writing
● Distribution of cleaning supplies to all dorms according to supply list.
● Assisted with Fact Finding Boards(discipline boards)
● Enforce rules and regulations to maintain order.
● Create a safe environment.
● Referred unresolved student grievances to designated departments and supervisors.
● Conduct room inspections daily and weekly.
● Assisted with room searches.
● Provide positive role modeling.
● Providing a “ listening ear”
● Mail and medication distribution.
● provide positive role modeling.
Orange County Probation, Orange. Deputy Juvenile Correctional Officer
09/1999-07/2013
● Supervised offenders to reduce risk to the community.
● Report Writing
● Population and room checks
● Coordinated and worked closely with other agencies in ex: attorneys, courts, Police.
● Maintaining a daily activity log, for all events occurring in units.
● Escorting youths to school, court, medical units and or transport.
● One on one suidice watches.
● Casework planning
● Physical headcounts of youth at appropriate scheduled times.
● Supervision of youth both genders during daily activities such as meals, large Muscle exercise, school,hygiene And freetime.
● Suicide prevention
● Gang prevention and intervention.
● Maintaining a good professional rapport With youth in the unit.
● Crisis counseling.
● Monitored phone calls
● Language interpretation.
● Interpreted data from various assessment tools to determine the appropriate Level of supervision.
● Mediation between youths.
● Communicated with Supervisors/Management and Director on certain issues related to the youth in unit.
● Monitored medication distribution.
● Log all activities of unit in a computer system.
● Intervention when Physical altercations occurred.
● Assist near by units when situations arose.
● use Of approved restraints and techniques.
● Creating group activities weekly
Fries Avenue Elementary School Wilmington, Teacher Assistant 08/1996-05/1998
● Promoted good behavior by using positive reinforcement.
● Promoted language development skills through reading and storytelling.
● Monitored recess and lunch breaks.
● Organized small groups of children while transitioning to and from outdoor play.
● Communication with parents.
● Lesson planning for Spanish speaking only students.
● Modeled appropriate activities and positive behavior management.
● Supervised circle time, free play, outside play, learning and developmental activites.
● Reported parent complaints to Managers.
● Administered first aid.
● Assisting teacher with Spanish interpretation.
EDUCATION
Los Angeles Harbor College, Wilmington — Associate of Arts in Administration of Justice
01/1996-06/1998
CERTIFICATIONS
CPR
Module P.C.832
Administration of Justice certificate of Achievement
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