United States Customer Engagement
Resume:
EMPLOYMENT HISTORY
AUG **** - PRESENT
Services consultant, Progressive, Temple, Texas
FEB 2022 - AUG 2023
Loan Specialist, Genpact/ Goldman Sachs, Temple, Texas (remote) MAR 2016 - MAR 2021
Custodial Manager, Aramark, Baylor University, Waco, Texas SKILLS
Team Leadership Customer Engagement
EDUCATION
FEB 1997 - FEB 1998
Associate Degree, Central Texas College, Killeen, Texas Graduated with And Associates in general studies.
SEP 1986 - JUN 1990
Diploma, Stanwood High School, Stanwood, Washington CUSTOM SECTION
United States Army Veteran
MILITARY INTELLIGENCE RUSSIAN LINGUIST
Served in the United States Army from December 1989 through February 1998. Served in Europe, trained in eastern Europe, and then Fort Devens, Massachusetts, and Fort Hood, Texas. Provided dedicated service during the Chechen conflict in 1993 and continued to train in various locations throughout Europe. 400 Fryers Creek Drive, L8, Temple, United States, 76504
************@*****.***
SHAWN REYNOLDS
MANAGER
PROFESSIONAL SUMMARY
Manager with over 15 years of leadership experience, specializing in team leadership and customer engagement. Known for driving operational efficiency and enhancing customer satisfaction through strategic team development and innovative approaches. Passionate about creating a collaborative environment that prioritizes both customer needs and team growth. Guide clients on insurance services, enhancing satisfaction with tailored solutions. Resolve complex service issues, achieving high customer retention and loyalty. Utilize analytical skills to assess client needs, driving optimal service delivery. Collaborate with cross-functional teams for seamless service integration. Implement strategies that lead to measurable improvements in client engagement. Processed loan applications efficiently, ensuring compliance with banking regulations and enhancing customer satisfaction. Streamlined loan approval workflows by integrating advanced software tools, leading to marked improvements in processing times. Evaluated borrower financial data to determine creditworthiness, resulting in informed lending decisions and reduced default rates. Trained staff in 18 buildings, boosting team development and operational success. Reviewed payroll for accuracy, ensuring compliance and precision. Conducted evaluations to foster growth and accountability. Implemented actions to improve efficiency and service quality. Managed 72 first-shift employees, five supervisors, and key delivery personnel,ensuring seamless operations. Streamlined cleaning schedules to improve efficiency, enhancing service quality and reducing operational downtime. Implemented eco-friendly cleaning solutions, achieving noticeable environmental benefits and aligning with sustainability goals. Monitored inventory levels meticulously, ensuring supply availability and reducing unnecessary procurement costs. Fostered a cohesive team environment, promoting shared responsibility and enhancing overall team performance.
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