Customer Relations Support

SEAN THOMAS

Los Angeles, CA · 626-***-****

**************@*****.***

Energetic and hardworking individual seeking to enhance career in customer relations. Possess great communications skills and problem-solving abilities as a result of 15-year experience in customer relations role. Fully capable of working in a fast-paced environment. Equipped to handle difficult and stressful situations.

EXPERIENCE

OCTOBER 2016 - AUGUST 2021

ASSISTANT MANAGER, AMERICA’S TIRE

• Assisted supervisors with daily operations that included tracking product sales, promoting in-store deals, managing customer appointments, offering customer support, etc.

• Created quick and effective procedures to improve customer wait time resulting in high service completion rate

• Collaborated with colleagues and brainstormed ideas to achieve sales goals

• Mentored associates and facilitated tasks to streamline customer requests in a timely manner

• Earned trust of customers by prioritizing their needs and offering suitable solutions

• Created customer accounts and kept track of past and incoming orders

• Created online orders and managed product shipment for customers

• Contacted vendors to order parts resulting in great working relationship with them

• Established contacts with new vendors for product inventory

• Kept track of product inventory database

MARCH 2006 - OCTOBER 2016

TECHNICIAN, AMERICA’S TIRE

• Handled customer requests in the service area

• Managed the front desk by handling customer check-ins and updating them on service time

EDUCATION

JUNE 2005

HIGH SCHOOL DIPLOMA, MARSHALL FUNDAMENTAL SECONDARY SCHOOL 2

SKILLS

• Proficient with Microsoft Excel and Cisco

• Typing speed of 100 wpm

• Highly motivated and self-sufficient