Intake coordinator
Resume:
Krissy White
Houston, TX *****
************@*****.***
Willing to relocate: Anywhere
Work Experience
Patient Scheduler
Baylor Scott & White Health - Temple, TX
January 2018 to July 2019
Responsible for greeting and registering patients, providing outstanding guest service during their stay and settling the guest's account at check in.Updating patient records within EPIC Coordinate with physicians on scheduling needs of patients. Screen new patients to determine proper care.
Contact insurance providers for prior authorization on behalf of patient Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system and scanning medical records to patients file.
Requesting med records to other entires or pain clinics. Scheduling for physical therapy and day surgery.
Light office duties along with clearing Recondite Report for patient insurance and billing purposes. Emergency Room Registrar
Metroplex Hospital- Adventist Health System - Killeen, TX September 2017 to June 2018
Greet patients and visitors in a prompt, courteous and helpful manner. Review, checks and insurance(TMHP) explanations of benefits for completeness and accuracy prior to posting.
Schedules return visits and other services as requested by physician. Perform a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Practice Management system, correcting any discrepancies prior to the daily close
(including credit card balancing).
Other duties as assigned
Intake Coordinator/ Scheduler
Memorial Hermann - Houston, TX
March 2015 to September 2017
Maintained the front desk and reception area in a neat and organized fashion. Work physician schedule to coordinate with patients for procedure in a outpatient setting. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues, verified insurance is active in TMHP. Update patient profile and new admissions with confidential information. Greeted visitors and responding to telephone and in person requests for information. Review incoming referrals for acceptance. Clerk III Dispatch PBX Switchboard
Texas Health and Human Services Commission - Houston, TX October 2014 to February 2015
•Greeting clients, service the public community outreach PBX switchboard operator •Processing and Reviewing applications for benefits
•Handle all Faxing / Copies and other clerical duties
•Maintain confidential documents, logs and files Verify clients eligibility and benefits
•Process mail / Daily scheduling task for expedited and non- expedite appointments Member Service/ Customer Service
Cigna - Houston, TX
September 2012 to August 2014
Track referrals and process in timely manner.
Work from home with clients to determine there best needs for medical insurance and exuberant customer service
Assist with processing claims and verifying insurance coverage. Maintain ongoing tracking and appropriate documentation on referrals. Gain knowledge of insurance company guidelines to get approval requirements met before care. Boarding Agent
United Airlines - Greensboro, NC
August 2009 to February 2012
Greet clients with a smile and always friendly.
• Providing excellent customer service to meet each passengers needs in an orderly manner.
• Schedule appointments and meeting.
• Prepare passengers to board flights assist passengers throughout the airport.
• Desk work communicate with excellent verbal and written communication skills, handle administrative duties,
• responsible for following guidelines and communicating messages to other staff members, clients and business partners.
• Take in baggage and file reports on luggage
SALES AND SUPPORT
APPLE - Austin, TX
October 2008 to August 2011
•Assist customers with product knowledge and billing inquiries.
•Place Orders (SAP)
• Account maintenance to keep customers updated with the improvement in the company's services and products.
• Maintained potential customer database and prepared reports.
• Attend to customer feedback, inquiries and complaints in an appropriate and prompt manner and adhere to service standard.
• Provide detail notes with every call on steps taken to improve customer experience. Dispatch Clerk
TECOM
May 2005 to June 2007
Monitor each shipment packaging, labels, postage, creating shipping documents Inventory control and track delivery status, schedule pick ups
• Maintained confidentiality of documents and papers of the business and clients.
• Performed basic office duties such as answering multiple telephone line, directing calls, emails and fax.
• Operating fax machines, photocopiers, or other office equipment. Team Manager
WEST TELE - Killeen, TX
August 2003 to May 2005
Support Team Lead
• Handle and resolve customer's complaints
• Ensured that each customer concerns were answered completely and in a timely manner
•Build and implement performance development programs, new hire training, policies, and procedures.
•Live monitor & listen to recorded calls with each team member and talk through the process.
•Help agents understand and organize an action plan to ensure team members meet their goals and objectives more efficiently.
•Provide on-going customer service training to reiterate the key customer service skills.
•Conduct one-on-one goal setting meetings with each team member, work with team members and their commitment to meet company goals and objectives.
Education
High school or equivalent in BUSINESS ADMINISTRATION CENTRAL TEXAS COLLEGE - Killeen, TX
Present
Skills
• Jira
• Insurance Verification
• Agile
• Clerical Experience
• Customer Service
• Typing
• Waterfall
• Medical Receptionist
• Requirements Gathering
• Medical Scheduling
• Cerner Software
• Reconda
• User Interface (UI)
• SQL
• Microsoft SQL Server
• APIs
• Phone etiquette
• Office experience
• Microsoft Excel
• Discharge planning
Certifications and Licenses
CPR Certification
Assessments
Customer Service Skills — Proficient
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical Receptionist Skills — Highly Proficient
March 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Sales Skills — Completed
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Scheduling — Proficient
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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