Collections Specialist Customer Service
Resume:
Lisa McGuire
Prattville, AL *****
*************@*****.***
Professional Summary
*******@******.***
Experienced Collections Specialist bringing 10-years of success in sales and service positions. Eager to take on new role with long-term growth and Montgomery, AL 36117 advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Willing to relocate: Anywhere
Work Experience
Collections Specialist
Guardian Credit Union-Montgomery, AL, US
February 2021 to Present
Credit and Collections
● Maintained high volume of calls and met demands of busy and ● Scripted Conversations productive group. ● Goals and Performance
● Used skip tracing and other techniques to locate debtors. ● New Hire Training
● Counseled debtors on payment options and arranged installment ● Records Management agreements.
● Payment Acceptance
● Used probing techniques to determine debtors' reasons for ● Billing Practices delinquency. ● Cash Flow and Financial Analysis
● Negotiated to collect balance in full. ● Emergency Preparation and Training
● Processed payments and applied to customer balances. ● Skip Tracking
● Achieved performance goals on consistent basis. ● Collection Agency Relations
● Worked in call center environment handling manual and automatically ● Organizational Skills dialed outbound calls. ● Loan Origination and Underwriting
● Delivered exceptional customer service on collection calls and ● Microsoft Office maintained calm and professional demeanor. ● Updating Customer Accounts
● Prepared and submitted legal documents to initiate court proceedings. ● Damage Claims
● Monitored customer accounts for payment delinquency and initiated ● Google Docs collection efforts.
● Delinquent Account Notification
● Medical Billing and Collections
● Process Payments
Records Specialist
ASE Credit Union-Montgomery, AL, US
February 2015 to February 2021
Finance
● Maintained and updated records through dedicated digital database.
● Scanned paper records to transfer to digital filing systems.
● Redacted information as requested when faced with potential privacy violations. Education
● Received records approval from individuals mentioned in filing system Store Manager
Always Money-Montgomery, AL, US
March 2011 to May 2015
Completed point of sale opening and closing procedures.
● Rotated merchandise and displays to feature new products and promotions.
● Approved regular payroll submissions for employees.
● Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
● Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
● Managed inventory control, cash control, and store opening and closing procedures.
● Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
● Supervised guests at front counter, answering questions regarding products.
● Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
● Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
● Assisted with hiring, training and mentoring new staff members.
● Scheduled employees for shifts, taking into account customer traffic and employee strengths. Store Manager
Hardee's Restaurant-Montgomery, AL, US
May 2007 to February 2011
Completed point of sale opening and closing procedures.
● Rotated merchandise and displays to feature new products and promotions.
● Approved regular payroll submissions for employees.
● Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
● Managed inventory control, cash control, and store opening and closing procedures.
● Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
● Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
● Scheduled employees for shifts, taking into account customer traffic and employee strengths.
● Supervised creation of exciting merchandise displays to catch attention of store customers.
● Assisted in recruiting, hiring and training of team members.
● Monitored daily cash discrepancies, inventory shrinkage and drive-off. Skills
• Cash handling
• Retail sales
• Familiarity with Locating Individuals
Contact this candidate