Account Management Manager/Business Development Executive
Resume:
MOTHEO MOLOMO
Dedicated and results-driven professional with extensive experience in customer relationship management, account management, and customer service. Proven track record of delivering exceptional client experiences and building strong, lasting relationships in the beverage solutions industry. With a focus on attention to detail, impeccable communication skills, and a client-centric approach, I am seeking a position where I can leverage my expertise to contribute to the success and satisfaction of your clients while driving continuous improvement in customer service excellence. Key Accounts Manager
Aquazania, Cape Town
As a Key Accounts Manager at Aquazania, I was responsible for managing and nurturing relationships with key clients, ensuring their needs were met with the highest level of service. My role involved overseeing the entire account management process, from onboarding new clients to maintaining and expanding relationships with existing ones. I was committed to delivering a seamless customer experience, addressing any concerns promptly, and ensuring client satisfaction at every stage. Duties and Responsibilities:
Client Relationship Management: Cultivated and maintained strong, long term relationships with key accounts, serving as the primary point of contact for client inquiries, requests, and concerns. Customer Experience Enhancement: Actively engaged with clients to understand their needs and preferences, ensuring that solutions provided were tailored to meet their specific requirements. Account Management: Managed the full lifecycle of client accounts, including onboarding, regular follow ups, and renewals, to ensure continued satisfaction and retention.
Problem Resolution: Addressed and resolved client issues in a timely and effective manner, ensuring minimal disruption to service and maintaining client trust.
Collaboration with Internal Teams: Worked closely with sales, operations, and customer service teams to coordinate efforts and ensure that all client needs were met.
Reporting and Analysis: Regularly reviewed account performance, prepared reports on client activity, and provided insights for improving service delivery.
Contract Negotiation and Renewal: Negotiated contract terms with clients and oversaw the renewal process, ensuring mutually beneficial agreements were reached.
Client Satisfaction Monitoring: Conducted regular check ins with clients to gauge satisfaction levels and identify areas for improvement, implementing changes as needed.
Upselling and Cross Selling: Identified opportunities to offer additional services or products that would benefit clients, thereby enhancing their overall experience.
This role has allowed me to leverage my strengths in communication, attention to detail, and client centric service, consistently resulting in high client satisfaction and retention.
Mar 2023 - Present
Corporate Account Manager
VAT IT, Johannesburg
As a Corporate Accounts Manager at VAT IT, I was responsible for managing relationships with large corporate clients, ensuring that their global VAT recovery needs were efficiently met. My role involved overseeing complex accounts, providing strategic advice, and ensuring that clients received the Jul 2022 - Feb 2023
PERSONAL
Name
Motheo Molomo
Address
77 Boog Street, St. Kilda
7560 Cape Town
Phone number
************@*****.***
Gender
Female
https://www.linkedin.com/in/motheo-
molomo-273a4a177
WORK EXPERIENCE
highest level of service and support. I was committed to optimizing client satisfaction and delivering value through tailored solutions and proactive account management.
Duties and Responsibilities:
Client Relationship Management: Developed and maintained strong relationships with corporate clients, serving as the primary liaison between the clients and internal teams.
Strategic Account Planning: Created and implemented strategic account plans tailored to each clientʼs specific needs, ensuring alignment with their business objectives and optimizing VAT recovery. Service Delivery Coordination: Worked closely with cross-functional teams, including tax specialists, legal advisors, and operations, to coordinate and ensure seamless service delivery to clients. Client Consultation: Provided expert advice and consultation to clients on VAT recovery strategies, helping them navigate complex international VAT regulations and maximize their returns.
Issue Resolution: Proactively identified and resolved any issues or challenges faced by clients, ensuring minimal disruption to service and maintaining high levels of client satisfaction.
Reporting and Analytics: Prepared detailed reports and analyses on client accounts, providing insights and recommendations for continuous improvement and optimization of VAT recovery processes. Contract Management: Managed the negotiation and renewal of contracts with clients, ensuring that terms were favorable and aligned with both client needs and company objectives.
Client Retention and Growth: Focused on retaining existing clients through exceptional service while identifying opportunities for upselling and cross-selling additional services.
Client Satisfaction Monitoring: Conducted regular check-ins and satisfaction surveys to assess client contentment and implement necessary improvements.
Training and Development: Provided training and support to junior account managers, sharing best practices and ensuring a consistent, high level of service across all client interactions.
This role allowed me to leverage my expertise in account management and client service, driving client success and fostering long-term partnerships with key corporate clients.
Business Development Executive
VAT IT, Johannesburg
As a Business Development Executive at VAT IT, I was responsible for identifying and pursuing new business opportunities, driving the growth of the company's client base, and expanding market reach. My role involved engaging with potential clients, understanding their needs, and presenting tailored VAT recovery solutions that added value to their operations. I was dedicated to building strong relationships with prospects, converting leads into long-term clients, and contributing to the overall growth and success of the organization.
Duties and Responsibilities:
Lead Generation and Prospecting: Identified and targeted potential clients through market research, networking, and outreach, consistently building a robust pipeline of leads.
Client Engagement: Engaged with prospects through calls, meetings, and presentations, effectively communicating the benefits of VAT recovery services and building strong initial relationships. Needs Assessment: Conducted thorough assessments of client needs and pain points, tailoring VAT recovery solutions to meet their specific requirements and maximize their benefits.
Sales Presentations: Developed and delivered compelling sales presentations and proposals, clearly articulating the value proposition of VAT IT's services and differentiating the company from competitors. Relationship Building: Cultivated and maintained relationships with key Mar 2021 - Jul 2022
decision-makers within target organizations, ensuring a deep understanding of their business and VAT recovery needs. Contract Negotiation: Negotiated terms and closed deals with new clients, ensuring that agreements were favorable and aligned with both client needs and company objectives.
Cross-functional Collaboration: Worked closely with internal teams, including tax specialists and account managers, to ensure a smooth onboarding process and seamless transition from prospect to client. Market Analysis: Conducted ongoing market analysis to identify emerging trends, new opportunities, and potential challenges, adapting strategies as needed to stay ahead of the competition. Sales Reporting: Regularly updated sales forecasts, tracked progress against targets, and provided detailed reports to management on pipeline activity and new business development.
Client Onboarding: Supported the onboarding process for new clients, ensuring a smooth transition and setting the foundation for a successful long-term partnership.
Performance Tracking: Monitored the performance of newly acquired accounts, ensuring that clients were satisfied and that VAT recovery solutions were delivering expected results.
This role allowed me to utilize my skills in business development, relationship management, and strategic selling, contributing to VAT IT's growth and establishing a strong foundation of new, long-term clients. Journey Accounts Facilitator
Arcfyre International, Johannesburg
As a Journey Accounts Facilitator at Arcfyre International, I was instrumental in identifying and capitalizing on revenue growth and sales development opportunities. My role focused on expanding the companyʼs footprint internationally by managing key client accounts, facilitating strategic partnerships, and driving the development of new markets. I was dedicated to optimizing client satisfaction while simultaneously pursuing avenues for growth and expansion, ensuring that the company's global presence continued to strengthen.
Duties and Responsibilities:
Revenue Growth Identification: Analyzed existing client accounts and identified opportunities for upselling, cross-selling, and expanding service offerings to drive revenue growth.
International Footprint Expansion: Focused on growing Arcfyre Internationalʼs presence in new and emerging markets by identifying and pursuing strategic partnerships and client opportunities abroad. Sales Development: Developed and implemented strategies to enhance sales performance, including identifying new business opportunities, nurturing relationships with key stakeholders, and facilitating long-term partnerships.
Client Relationship Management: Managed relationships with key clients, ensuring their journey requirements were met with the highest level of service while seeking opportunities to expand service offerings. Market Research and Analysis: Conducted in-depth market research to identify potential growth areas, including new geographic regions and industry sectors, and developed tailored strategies to penetrate these markets.
Strategic Account Management: Oversaw the management of key accounts, ensuring that client needs were proactively addressed, and that services were aligned with their evolving requirements. Cross-functional Collaboration: Worked closely with internal teams, including sales, operations, and marketing, to ensure cohesive strategies that supported revenue and international growth goals. Reporting and Performance Tracking: Regularly monitored and reported on account performance, sales activities, and growth metrics, providing insights and recommendations for further development. Client Satisfaction and Retention: Focused on delivering exceptional Aug 2019 - Jul 2020
service to ensure high levels of client satisfaction, retention, and the potential for additional service engagement.
New Market Penetration: Played a key role in penetrating new markets, including overseeing the establishment of operations and building relationships with local partners and clients.
In this role, I leveraged my expertise in account management, sales development, and international business growth to significantly contribute to Arcfyre Internationalʼs global expansion and revenue enhancement. Accounts Co-Ordinator
Leads 2 Business, Johannesburg
As an Accounts Coordinator at Leads 2 Business, I was responsible for supporting the efficient management and coordination of client accounts, ensuring the smooth execution of services, and maintaining high levels of client satisfaction. My role involved working closely with both clients and internal teams to facilitate communication, resolve issues, and optimize account performance.
Duties and Responsibilities:
Client Account Management: Coordinated day-to-day account activities, ensuring that client needs were addressed promptly and efficiently, and maintaining a high standard of service.
Communication Facilitation: Acted as a liaison between clients and internal teams, facilitating clear and effective communication to ensure that client expectations and requirements were met. Issue Resolution: Identified and resolved any issues or concerns raised by clients, working collaboratively with relevant departments to provide timely and effective solutions.
Service Coordination: Managed the execution of client services, including scheduling, resource allocation, and ensuring that all deliverables were met according to agreed-upon timelines and standards. Documentation and Reporting: Maintained accurate records of client interactions, service requests, and account activities, and prepared regular reports on account performance and status. Client Onboarding: Supported the onboarding process for new clients, ensuring a smooth transition and setting the stage for successful long- term relationships.
Performance Monitoring: Monitored account performance and client satisfaction, identifying areas for improvement and implementing necessary changes to enhance service delivery.
Collaboration with Internal Teams: Worked closely with sales, marketing, and operations teams to align efforts and ensure that client needs were integrated into overall business strategies. Administrative Support: Provided administrative support to the account management team, including scheduling meetings, preparing presentations, and managing client correspondence. Client Feedback Collection: Gathered and analyzed client feedback to inform service improvements and ensure that client expectations were consistently exceeded.
In this role, I effectively balanced client support with internal coordination, contributing to the overall success of client accounts and enhancing the operational efficiency of the account management team. Sep 2016 - Jul 2019
Sales Co-Ordinator
Prime Cleaning Suppliers, Johannesburg
At Prime Cleaning Suppliers, I initially joined the company as a temporary receptionist, where my skills and talents quickly became evident. Recognizing my potential, I was promoted to the role of Sales Coordinator within less than a month. In this position, I played a crucial role in supporting the sales team, managing client interactions, and ensuring smooth operational processes. My contributions significantly enhanced the efficiency and effectiveness of the sales function.
Duties and Responsibilities:
Nov 2013 - Aug 2016
Sales Support Coordination: Assisted the sales team in managing day- to-day activities, including scheduling appointments, preparing sales documents, and coordinating follow-ups with clients. Client Interaction Management: Acted as a point of contact for clients, addressing inquiries, providing information about products and services, and ensuring a positive client experience.
Order Processing: Managed the processing of sales orders, from receipt through to delivery, ensuring accuracy and timely fulfillment of client requests.
Sales Reporting: Generated and maintained reports on sales performance, including tracking sales metrics, preparing performance summaries, and providing insights to support strategic decision-making. Administrative Assistance: Provided administrative support to the sales team, including managing calendars, organizing meetings, and preparing presentation materials.
Client Relationship Management: Fostered strong relationships with clients, addressing their needs and concerns, and ensuring high levels of satisfaction with the companyʼs products and services. Inventory Coordination: Coordinated with the inventory team to ensure adequate stock levels and timely delivery of products to meet client demands.
Sales Process Improvement: Identified and implemented process improvements to enhance the efficiency of sales operations and improve client interactions.
Temporary Receptionist Duties: Performed receptionist duties, including answering phone calls, managing correspondence, and greeting visitors, before transitioning to the Sales Coordinator role. Team Collaboration: Worked closely with other departments, including marketing and operations, to ensure alignment of sales activities and support overall business objectives.
My rapid promotion from temporary receptionist to Sales Coordinator reflects my ability to quickly adapt, demonstrate exceptional talent, and make significant contributions to the sales function at Prime Cleaning Suppliers.
Media Management Analytics
Quintly Academy, Johannesburg
Jan 2019 - Nov 2019
Bachelor's of Commerce - Marketing Management
University of South Africa, Pretoria
Jan 2022 - Present
Customer Relationship
Management
Business Relations
Development
Strategic Account Planning
Customer Experience
Optimization
Issue Resolution
Negotiation and Contract
Management
Cross-Functional Collaboration
EDUCATION AND QUALIFICATIONS
SKILLS
Sales and Revenue Growth
Market Analysis
Performance Monitoring
Communication Skills
Project Management
Client Onboarding
Reporting and Analytics
Customer Retention
Problem-Solving
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