Customer Service Sales Consultant

Gamster W. Franklin IV

469-***-****(mobile)

************@*****.***

Objective

To obtain a position with a professional organization or business, that will provide career development and growth and challenge my capabilities individually and professionally.

Dallas Skyline High School

Texas Southern University

Accounting and Finance

Professional Experience

Berkshire Hathaway Automotive/Group One Automotive

Veteran Experienced Sales Consultant

October 2021-current

• Delivered outstanding customer service throughout the sales buying process

•Effectively communicated with customers in a clear, respectful, transparent manner.

•Coordinates and collaborates with internal teams, such as sales counterparts as well as other internal partners to provide a seamless and outstanding customer experience.

•Delivered outstanding customer service throughout the sales buying process

•Maintained a 20%-25% closing rate per month. Averaged 14.5 -16.0 sold cars per month

FedEx Ground/ FedEx Services

Customer Pickup Coordinator

November 2017-October 2021

•Provides internal and external customer service and issue resolution within defined timeframes and according to quality standards and expectations

•Establishes new and updates existing FedEx Ground scheduled pickups, which requires communication and coordination with sales, customers, Independent Contractor (IC)/Independent Service Provider (ISP) business contacts and station management.

•Monitors customer service requests related to on-road package status and coordinates customer communication to IC/ISP business contact/driver for notification and response.

Clay Cooley Chrysler Jeep Dodge Ram

Product Specialist

May 2013-November 2017

•Excellent suggestive selling skills

•Great knowledge of the sales process

•Outstanding communication and interpersonal skills

•Superior customer orientation

•Sold and delivered over 700 cars

Waffle House -

Manager

May-2011, May-2013

•Increased sales by 20% through good quality food, exceptional sales, by creating new business through community involvement and active public relations program

•Maintained expenses below budget, through accurate planning, waste reduction, purchasing, and cost-effective operating procedures, accountable for budgeting, cost control, payroll, general accounting, and full profit and loss.

•Recruited, hired, supervised, scheduled and staff of up to 30 employees.

•Extreme calendar and time management

•Accounts receivable and payable for budgeting.

•Review/ Prepared profit and loss statements weekly/ monthly

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