Store Manager Customer Service

IIE ISLES OSE

Train new associates on cash register operations including opening, conducting customer transactions and balancing drawer

Manage promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms

Issue receipts and processed refunds, credits, or exchanges

Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Leadership: Leads employees, including selecting or recommending selection, training, assigning and evaluating work,

counseling, disciplining, and/or termination or recommending termination. Leads special projects and provides project

reports as required.

illy adaptive, understanding the customers' needs. Maintain an excellent performance in customer

&) 2 of 2 relationship and communication skills.

American Eagle

6/2023-12/2023

Operated a cash register for cash, check and credit card transactions with 100% accuracy

Maintained knowledge of merchandise and answers customer is questions courteously and promptly

Kept floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections

Provided feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager

for follow up

Assisted with merchandising duties to include pricing, stocking and keeping the store organized

Stocked and replenished merchandise according to store merchandising layouts

Cleaned and organized the store, including the checkout desk and displays

Completed all point of sale opening and closing procedures, including counting the contents of the cash register

Handled all customer relations issues in a gracious manner and in accordance with company policies

Shared best practices for sales and customer service with other team members to help improve the store's efficiency

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

SALES ASSOCIATE

(CALVIN KLEIN

05/2020-08/2021

Operated a cash register for cash, check and credit card transactions with 100% accuracy

Maintained knowledge of merchandise and answers customer is questions courteously and promptly

Kept floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections

Provided feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager

for follow up

+ Assisted with merchandising duties to include pricing, stocking and keeping the store organized

+ Stocked and replenished merchandise according to store merchandising layouts

Cleaned and organized the store, including the checkout desk and displays

Completed all point of sale opening and closing procedures, including counting the contents of the cash register

Handled all customer relations issues in a gracious manner and in accordance with company policies

Shared best practices for sales and customer service with other team members to help improve the store's efficiency

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

Key holder

All star 2023-2024

Sale handling keeping track of all sales making sure we reach our cell go as much as possible, keeping track of

traffic and conversion

‘ustomer service making sure all the customers know the deals the product, the sales policy and more making su!

all customers feel welcomed and also educated on what we do

Stock handling processing all shipment, making sure all shipment reaches the floor

EDUCATION

HIGH SCHOOL DIPLOMA (May 2022)

Oxon Hill

NATIONAL HONOR SOCIETY (2021- Present)

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