Project Manager Patient Care

NADINE JANVIER

Email: *********@*******.*** Phone: 786-***-**** Location: Miami, FL

LinkedIn: linkedin.com/in/nadine-j-72460baa

PROFESSIONAL SUMMARY

Dynamic healthcare leader with over 19 years of experience in healthcare administration, telehealth program development, and operational management. Expertise in leading cross- functional teams, optimizing workflows, and driving process improvements to enhance patient care and organizational efficiency. Proven track record in managing large-scale healthcare operations, including health plan enrollment and telemedicine initiatives. Passionate about leveraging technology, data-driven insights, and strategic planning to innovate and elevate healthcare service delivery.

CORE LEADERSHIP COMPETENCIES

• Strategic Leadership & Operational Excellence

• Telehealth Program Development & Implementation

• Cross-Functional Team Leadership & Development

• Healthcare Administration & Compliance

• Medicaid & Insurance Assistance Program Coordination

• Process Optimization & Workflow Efficiency

• Stakeholder Engagement & Relationship Management

• Training & Staff Development

• Fluent in English, French, and Creole

PROFESSIONAL EXPERIENCE

NEBA Assistant Manager Nov 2024 – Present

Health Plan Enrollment Operations Leadership

• Oversaw the restructuring of the health plan enrollment department, driving operational efficiency improvements.

• Managed eligibility processing for 24+ multi-employer health and welfare funds, serving over 30,000 applicants.

• Led both on-site and remote teams, ensuring compliance with regulatory requirements and client-specific guidelines.

• Implemented a structured onboarding program, reducing ramp-up time for new hires and increasing processing efficiency by 15%.

• Developed key performance indicators (KPIs) to track service quality, resulting in improved member interactions and issue resolution.

• Led process automation efforts, significantly reducing manual data entry and improving turnaround time for member enrollments.

Nicklaus Children's Hospital Telehealth Program Coordinator/Project Manager Oct 2015 – Oct 2024

• Advanced from Telehealth Presenter to Telehealth Coordinator/Project Manager, demonstrating leadership and expertise.

• Spearheaded the expansion of telehealth services, improving patient access and engagement.

• Revamped provider credentialing and scheduling processes, enhancing workflow efficiency by 60%.

• Managed telecare program with 500+ participating clinicians, overseeing credentialing and recredentialing, training, and scheduling.

• Developed comprehensive training programs that increased platform proficiency and staff performance.

• Initiated a quarterly provider recognition program to boost morale and improve retention.

Nabizcare Virtual Services CEO/Owner Jul 2012 – 2023

• Founded and led a virtual staffing service, overseeing operations, financial management, and workforce recruitment.

• Developed and implemented operational improvements that enhanced service delivery and employee satisfaction.

• Managed end-to-end recruitment, onboarding, and placement for customer service and technical support roles.

Jackson Memorial Hospital Healthcare Representative 2013 – 2015

• Assisted uninsured patients in accessing Medicaid and other hospital-sponsored benefits, improving healthcare access.

• Collaborated with hospital administration to expedite insurance approvals, reducing patient wait times.

Our Kids/Department of Children and Family Medical Care Coordinator Jan 2015 – Sept 2015

• Facilitated Medicaid activation for children in foster care, ensuring immediate access to medical and dental services.

• Maintained compliance with state healthcare regulations through detailed documentation.

EDUCATION

Berry University – MBA (Expected Graduation: 2026) Grand Canyon University – Bachelor of Science in Business Management and Administration

(2023)

Ashworth College – Diploma in Health & Nutrition Science (2016) Everest Institute – Licensed Patient Care Technician (2012 – 2013) PANAM Flight Academy: Flight attendant and customer service 2009-2009 Centre de Formation Médicale, Haiti – Bachelor of Science in Nursing (BSN) (1996 – 2000) CERTIFICATIONS & HONORS

• Member, National Society of Collegiate Scholars (NSCS)

• Licensed Foster Parent (2015 – Present)

• AED, CPR, and BLS Certified

• President’s List & Perfect Attendance (2024)

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