CSP, Receptionist, Office Services Assistant, Substitute Teacher
Resume:
Terry Woodson-Hernandez
Scottsville, Virginia, 24590
434-***-**** Cell
**************@***.***-Home
PROFESSIONAL WORK EXPERIENCE:
UNIVERSITY OF VIRGINIA HOSPITAL SECURITY
1300 Old Hospital West Complex
Charlottesville, Virginia 22903
Salary – 33,500 / Full-time
Human Resources
Program & Admin Specialist III, Nov 2006 – Apr 2012
•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
•Answer phone calls and direct calls to appropriate parties or take messages.
•Attend meetings to record minutes.
•Greet visitors and determine whether they should be given access to specific individuals.
•Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
•Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
•File and retrieve corporate documents, records, and reports.
•Open, sort, and distribute incoming correspondence, including faxes and email.
•Prepare responses to correspondence containing routine inquiries.
•Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
•Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
•Provide clerical support to other departments.
•Manage and maintain executives' schedules.
•Process payroll information.
•Set up and oversee administrative policies and procedures for offices or organizations.
•Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
•Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
•Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
UNIVERSITY OF VIRGINIA HOSPITAL EMERGENCY ROOM
1216 Lee Street
Charlottesville, Virginia 22903
Salary – 13.78 / Part-time (Dural Employment)
Human Resources
Patient Access Coordinator, Sep 2005 – Nov 2006
•Analyze patients' abilities to pay to determine charges on a sliding scale.
•Refer patients to appropriate health care services or resources.
•Explain policies, procedures, or services to patients using medical or administrative knowledge.
•Maintain knowledge of community services and resources available to patients.
UNIVERSITY OF VIRGINIA HOSPITAL OPHTHALMOLOGY CLINIC
1300 Old Hospital West Complex
Charlottesville, Virginia 22903
Salary- 25,000 / Full-time (Dural Employment)
Human Resources
Ophthalmology Clinic, Dural Employment, Receptionist, July 2005 – Nov 2006
•Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
•Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
•Transmit information or documents to customers, using computer, mail, or facsimile machine.
•Hear and resolve complaints from customers or the public.
•File and maintain records.
•Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
•Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
•Receive payment and record receipts for services.
•Schedule appointments and maintain and update appointment calendars.
•Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
UNIVERSITY OF VIRGINIA, INTERNAL MEDICINE
1300 Old Hospital West Complex
Charlottesville, Virginia 22903
Salary – 27,000 / Full-time
Human Resources
Billing Specialist Coding Sr. Lead, Nov 1994 – Jul 2005
•Verify accuracy of billing data and revise any errors.
•Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
•Keep records of invoices and support documents.
•Answer mail or telephone inquiries regarding rates, routing, or procedures.
•Keep abreast of developments in document management by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
•Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
UNIVERSITY OF VIRGINIA HOSPITAL CARDIOVASCULAR CLINIC
1215 Lee Street
Charlottesville, Virginia 22903
Salary – 20,000 / Full-time
Human Resources (UVA Medical Center)
Office Services Assistant, Jan 1993 – Nov 1994
•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
•Answer telephones, direct calls, and take messages.
•Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
•Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
•Compile, copy, sort, and file records of office activities, business transactions, and other activities.
•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
•Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
•Complete work schedules, manage calendars, and arrange appointments.
•Pre-authorization for medical procedures, setting up surgery board.
ADVANCE AMERICA
372 Pantops Center
Charlottesville, Virginia 22911
Salary - $9.00 / Full-time
Customer Rep / Title Loans, May 2013 – Aug 2013
•Issue receipts, refunds, credits, or change due to customers.
•Assist customers by providing information and resolving their complaints.
•Greet customers entering establishments.
•Answer customers' questions and provide information on procedures or policies.
•Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
•Sort, count, and wrap currency and coins.
•Compute and record totals of transactions.
•Compile and maintain non-monetary reports and records.
•Store complete documents in appropriate locations.
•Locate and correct data entry errors, or report them to supervisors
BUCKINGHAM COUNTY PUBLIC SCHOOLS
15595 W. James Anderson Hwy
Buckingham, Virginia 23921
Salary - 61.00 a day/PRN
Human Resources
(434) -969-6100 Ext.114
Substitute Teacher / Teaching Basic Computer Lab / Paraprofessional / Sep 2013 – May 2020
•Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
•Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
•Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
•Assist in bus loading and unloading.
•Distribute tests and homework assignments and collect them when they are completed.
•Take class attendance and maintain attendance records.
•Introduce new Vocabulary terms
•Introduction of the Keyboard
•Familiarity with hardware of a computer (monitor, mouse, keyboard, USB memory stick
•Building an understanding of how different types of software works
LOUSIA COUNTY PUBLIC SCHOOLS
953 Davis Highway
Mineral, Virginia 23117
Salary- 61.00 a day/ PRN
Human Resources
(540) – 894-5115
Substitute Teacher, February 11, 2014 – September 2015
•Supervise students in classroom
•Distribute teaching materials such as textbooks, workbooks, papers and pencils to students.
•Assist in bus loading and unloading.
•Distribute tests and homework assignments and collect when completed.
•Take class attendance and maintain information for the office.
Albemarle – Charlottesville
Juvenile & Domestic Relations District Court
411 E. High Street
Charlottesville, Virginia 22902
Salary – 32,000.00 / Full-time
Human Resources = 800-***-****
December 10, 2021 – March 3, 2022
•Open and Sort Mail /And processing returns which is time sensitive.
•Answer all calls and questions regarding what type of calls are coming in.
•Greeting all visitors, lawyers, and or clients.
•Getting the files that are needed to provide the correct information.
•Pulling the correct mailboxes of the lawyers and or /Guardian ad litem.
•Learning what documents are needed for the situation. Such as *Custody, *Child Support, *Spousal Support, *Protective Order, etc.
•What fees that needed for each item.
•Attention to detail.
•Send and Process Faxes if needed.
•Operates a variety of office machines. Computer, Copier, Postage meter, Fax, Printer, Scanner, Multi line phone.
•Making sure that the vision of – Community/ Leadership/ Integrity/ Learning/ Stewardship is applied.
Department of Motor Vehicles
2055 Abbey Road
Charlottesville, Virginia 22901
Salary – 34,000 / Full-time
Human Resources 804-***-****
CSP – March 10, 2022- December 28, 2022
•Process Applications for Driver licenses
•Registration and Titling
•Tax collection
•Ids
•Other DMV related services
•Administer vision test
•Handling customer complaints
•Faxes
•Shredder
•Able to work under pressure
•Detail oriented
H&R Block
1766 Rio Hill Center
Charlottesville, Virginia 22901
Hourly –14.00 /Full-time for tax season
January 2, 2023
**********@*****.***
Antonio Protell - 540-***-****
CSR – January 3, 2023 – May 1, 2023 (Tax Season ended)
•Welcoming Clients
•Identifying and addressing the clients’ needs
•Maintaining a pleasant and business-like atmosphere and attitude
•Scheduling or reschedule their appointments
•Taking payment (by card, check etc.
•Able to work under pressure.
•Scan, fax, Drop off
•Shred
HCA HealthCare of Virginia
7702 E. Parham Road, Suite 106
Richmond, Virginia 23294
Salary - 19.70/ Fulltime
Employment and Wage Verification - 866-***-****
CSR - May 15, 2023 - July 10. 2023
* Taking Payments
* Scheduling or rescheduling Appointments
*Able to work under pressure
*Scan, fax
*Maintaining a pleasant and business-like atmosphere and attitude
*Shred
* Take calls from Forest for Emergency as well as Parham
*Verify Insurance Information
Central Virginia Health Services
1101 E. Jefferson Street
Charlottesville, Virginia 22902
Salary- 35,360
Main Office in New Canton Virginia for
Employment Verification =(434) 581-327
CSR- July 17 - January 19
* Taking payments
* Scheduling and rescheduling Appointments
* Able to work under pressure
*Scan, Fax
* Shred
*Verify Insurance info.
H&R Block
1766 Rio Hill Center
Charlottesville, Virginia 22901
Hourly- 16.00 /Full-time for tax Season
********.*******@***.*******.***
Rosalind Jackson - 434-***-****
CSR - February 15, 2024 - May 1, 2024 (Tax Season Ends)
* Welcoming Clients
* Identifying and addressing the clients’ needs
* Maintaining a pleasant and business-like atmosphere and attitude
* Scheduling or Rescheduling Appointments
* Taking payments by (card, check, etc.)
* Able to work under pressure
* Scan, fax, Drop off
* Shred
Education:
National Business College – Associate Degree, June 1991
3926 Seminole Trail
Charlottesville, Virginia 22911
Norfolk State University – 1983 – Not Completed
700 Park Avenue
Norfolk, Virginia 23504
Liberty University – 2012 – For Bachelor’s Degree, Not Completed
1971 University Blvd
Lynchburg, Virginia 24502
ADDITIONAL SKILLS:
•My 30 years plus of experience in Administration, Human Resources, Payroll, Customer Services and other office management skills would be very valuable. I'm highly motivated and a quick learner. Looking for a great working environment.
REFERENCES:
Lt. Vincent Jones – Former Boss
2541 North Garden Lane
North Garden, Virginia 22959
*******@**********.***
Rev. Dr. Shawn Scott – Former Pastor
Richmond, Virginia
Shawn ******@*****.***
Ms. Rosalind Jackson- Manager H&R Block
1766 Rio Hill Center
Charlottesville, Virginia 22901
********.*******@***.*******.***
Ms. Kimberly Harris – Manger H&R Block
1766 Rio Hill Center
Charlottesville, Virginia 22901
Kimberly Harris *@***.*******.***
Contact this candidate