Business Operations Analyst

Ashley Quisbert

Sterling, VA, 571-***-****, **************@*****.***

OVERVIEW

●Change Management Skills: Adapted business strategies to align with evolving market trends and consumer behaviors, ensuring continuous relevance and impact.

●Organizational, Planning, and Time Management Skills: Coordinated operational campaigns and projects efficiently, meeting deadlines and optimizing resource allocation.

●Problem-solving: Identified and analyzed business challenges, presenting data-driven solutions to gain insights and enhance the campaign’s effectiveness to achieve business objectives.

●Presentation and Collaboration: Developed and collaborated on compelling marketing/sales presentations and reports, effectively communicating insights and strategies to stakeholders

EXPERIENCE

Navy Federal Credit Union, Vienna, VA – Survivor Support – Business Operations Analyst - Internship

MAY 2023 – AUGUST 2023

Managed queue of requests from NFCU member’s families

Responsible for assisting surviving family members of NFCU members, providing compassionate and personalized guidance during challenging times.

Research Membership accounts to ensure accuracy and to provide the best service to the family members

Guided families through the process of managing the bank accounts of deceased members, ensuring clarity and ease.

Collaborated with colleagues to ensure all member accounts and paperwork were completed accurately and efficiently, facilitating a smooth and quick process.

Demonstrated experience and results in client-facing (in-person, phone, email) interactions

Excellent communication skills, both written and verbal

Life Time Fitness, Sterling, VA —Instructor/ Team member

JUNE 2022 - PRESENT

Engaged with a diverse group of children, tailoring activities to their unique interests, skills, and developmental stages to ensure a personalized and impactful experience.

Collaborated with fellow camp counselors to create and implement dynamic, engaging, and educational activities, enhancing the camp’s overall appeal and value.

Effectively communicated with parents, providing updates on campers’ activities and addressing concerns, thereby fostering trust and satisfaction.

Administered first aid promptly and efficiently, ensuring the health and safety of campers and reinforcing the camp’s commitment to well-being.

Our Lady of Hope Catholic Church, Sterling, VA — Teacher Assistant

AUGUST 2019 - APRIL 2020

●Collaborated with teachers to design lesson plans and coordinate class activities, providing feedback on successful strategies and identifying areas for improvement to enhance teaching effectiveness.

●Monitored and documented student progress, offering insights to teachers and parents on behavior, grades, comprehension, and personal growth, fostering a supportive and developmental environment.

EDUCATION

Radford University, Radford, VA — BS Business Administration and Marketing

AUGUST 2020 - MAY 2024

● Areas of concentration: Leadership and Motivation, Digital Marketing, Marketing Strategy, Social Media, Analytics, Finance and Economics, Business Management, Business Law, Professional Writing, Public Relations, and Entrepreneurship.

● Research Projects:

HR Consulting Report: Conducted an in-depth interview with Theodore Sergio, an employee at Navy Federal Credit Union, to understand their recruiting process and strategy. Gained insights into HR’s role in attracting and interviewing candidates and managing the process flow.

App Pitch: Conducted comprehensive market research, analyzed market trends, and studied competitors. Developed and implemented marketing strategies and campaigns. Identified TikTok as the optimal social media channel to promote our new product based on target customer segments. Utilized Canva to customize our brand and enhance social media marketing efforts.

Data Analysis Project: Surveyed students to gather data on their needs and preferences. Analyzed data to gain an understanding of the demographics and behavioral drivers to refine and drive marketing campaigns, thereby enhancing the appeal of the College of Business and Economics.

Advertising Project: Created a booklet for school advertising targeting both urban and rural students. Developed a presentation with innovative ideas to improve university outreach and engagement.

Social Media: Established a company and devised strategies to promote it across various media platforms, leveraging influencers to maximize reach and impact.

SKILLS & TOOLS

●Microsoft Office: PowerPoint, Word, Outlook, Excel (power user), OneNote

●Google: Docs, Sheets, Slides, Forms

●Strong Communication, Interpersonal Skills, Change Management, Organizational, Planning, and Time Management skills

●Business Problem Resolution leveraging Facts & Data and Presenting Findings/Recommendations

●Prepare/collaborate on presentations and reports

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