Operations Support Strategic Communications

Sean D. Kelly ***********@*****.*** 215-***-****

Overview: Dynamic and results-focused professional with proven experience working with clients and stakeholders throughout the complete mortgage process and legal operations support. Draw upon 12+ years of productive expertise to maintain high-volume caseload with varying degrees of research, document preparation and invoicing in the mortgage foreclosure industry. Consistently relied upon for completing strategic initiatives to generate and enhance revenue to deliver industry-leading success.

Summary:

• Drive operations through implementation and management of industry-leading best practices.

• Work proactively to ensure best service and logistical coordination to meet program needs.

• Drive strategic communications interacting with diverse groups to align program strategy.

• Assess and optimize processes to support business requirements through proactive solutions.

• Experience in drafting and document review of a wide variety of pleadings for the mortgage foreclosure process.

• Committed to operational efficiency, profitability, risk management, and compliance with strong track-record of helping people reach personal goals while doing my normal duties.

• Leveraged mortgage foreclosure training skills to effectively manage diverse tasks, with varying degrees of complexity while ensuring consistent quality service delivery for all stakeholders.

• Possess proven ability to anticipate unique requirements or road-blocks in all situations. Knowledge

& Expertise:

Operations Management

Litigation/Title Review

Process Streamlining

SOP Development

Civil Procedure Research

Managing Multiple Priorities

Intestate Law Implementation

Training & Development

Strategic/Creative Thinking

Evaluation & Improvement

Strategic Communications

Continuous Improvement

Analytical Problem Solving

Judicial & Non-Judicial FC Process

Key Relationship Management

Program Planning & Execution

Experience:

New American Funding LLC

Foreclosure Analyst II - Cradle-to-Grave

2022 to Current

Austin, TX (Remote: Houston)

• Leverage a wide range of legal and foreclosure knowledge to augment support and services for a quarter of the company’s default portfolio through foreclosure sale.

• Managed multiple task-based workloads and attorney follow-ups that improved foreclosure timelines for my assigned split.

• Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industry standards and NAF Management expectations.

Constant willingness to step in and help someone on the team while keeping loans in my split current.

Implemented and put into use a Task Log that I use to monitor and track everything within my assigned foreclosure portfolio.

Achievements / Goals:

Learn all processes and procedures within Foreclosure well enough to be able to teach new hires or external parties. Implement efficiency adjustments along the way.

Helped the team reach record-breaking goal on the Stop & Flag Report multiple times towards the end of 2023.

PHH Mortgage F/K/A Reverse Mortgage Solutions Inc. Senior Foreclosure Specialist – Reasonable Diligence (Timeline Audits) 2018 to 2022

Houston, TX

• Handled organization and distribution of tasks amongst teams to enhance productivity.

• Conducted research on foreclosure case history to determine if neglect/oversight occurred.

• Trained new hires for strategy alignment and independently managed offshore operation.

• Optimized the Reasonable Diligence review process throughout tenure at the company.

• Provided management with detailed Chronology/Case History on loans that were considered curtailable by the Housing of Urban Development (HUD). KML LAW GROUP P.C.

Legal Assistant – Service of Notice of Sale (NOS) & Judgment Department 2018

Philadelphia, PA

• Leveraged state of the art technology to streamline operation and improve service of NOS.

• Conducted quality control of the entire case up through Judgment.

• Prepared Judgment that underwent Attorney review and signature before filing.

• Adhered to all state and federal regulations while engaging appropriate quarters to ensure proper service of NOS.

PHELAN HALLINAN DIAMOND & JONES PLLC

Legal Assistant – Complaint; Service; Decedent Borrower Departments 2009 to 2017

Philadelphia, PA

• Provided legal support that facilitated service of complaint process & decedent.

• Conducted varying degrees of research and review of estate and trust documents to determine proper heirship of deceased borrowers/defendants.

• Simplified due diligence assessment and prepared various pleadings that underwent management review before filing.

• Resolved concerns in a timely manner to enhance practice and client experience. Sesame Place

Culinary Supervisor – Seasonal

2 Seasons: 2006-2008

Langhorne, PA

• Responsible for coordinating and assigning stations to crew members for their assigned shift.

• Worked with the Manager of Culinary to conduct employee bonus assessment at season end.

• Worked on rotation with other Supervisors to conduct scheduling of staff for the restaurant.

• Lead by example by assisting crew members fill customers’ orders when long wait times. Leadership:

The Boy Scouts of America – Philadelphia, PA 2008 to 2014

• Achieved the Rank of Eagle Scout.

• Helped Scouts achieve their goals at weekly meetings and monthly camping trips. Education:

Bucks County Technical High School Conferred 2008

• High School Diploma Fairless Hills, PA

Technology: MS Office Suite

G-Suite

LexisNexis

Excel (Proficient)

Invoice Management

BKFS (Black Knight)

MSP

VA; FHA; FNMA & FHLMC (Investor Reporting)

SSRS Reporting

References:

Available upon request.

Contact this candidate