Office Coordinator Customer Service
Resume:
Joyce Morin
Norwich, CT *****
*************@*****.***
ADMINISTRATIVE SKILLS
Office Coordinator:
Followed office workflow procedures, maintaining files and records and supporting other teams with various administrative tasks.
Greet and assist visitors when they arrive at the office
Monitor office expenditures and handle all office contracts (rent, service, etc.…)
Deal with customer complaints or issues
Assist in vendor relationship management
Customer Service:
Ensured excellent service standards, responded efficiently to customer inquiries and maintained high customer satisfaction.
Manage large amounts of incoming calls
Generate sales/leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives and follow up to insure resolution
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customers
Executive Administrator:
Provided personalized secretarial and administrative support in a well-organized and timely manner while working on a one-to-one basis on a variety of tasks related to executive’s working life and communication.
Undertake the tasks or receiving calls, take messages and routing correspondence
Handle requests and queries appropriately
Make travel arrangements
Develop and carry out an efficient documentation and filing system
Work History
Mohegan Sun Concierge 2017-Present
Boston Lead Company, LLC Executive Administrator 2013-2017
Shoreline Health & Fitness Manager 2007-2013
Child & Adult Orthodontics Administrative Assistant 1986-1997
Joyce Morin
Mohegan Sun Concierge
Resolve issues for Entertainment, VIP, Hotel guests and passers-by
Know everything there is to know at Mohegan Sun (Retail, Restaurant/Bars/Night Life, 3 Casinos, Expo Center, Hotels, Transportation & Convention Center), surrounding area Events/Places of interest/Restaurants/Retail and deliver this information using Forbes standards
Maintain an organized filing system so that I may find all information needed in a moment’s notice
I’ve been “Shopped” twice since starting at Mohegan Sun. I was the first Concierge to ever receive a 100% and 100% on my second Shop as well
Maintain the highest level of professionalism
Anticipate guests’ needs
Environmental Training & Assessment dba: Boston Lead Company, LLC
Maintain annual certificate and CT State License as a Lead Inspector and to use an XRF
Remain current on all State and Federal laws pertaining to Lead for the School (Environmental Training & Assessment) and as a State licensed Lead Inspector (Boston Lead Company, LLC)
Answer all calls for classes as well as Lead/Asbestos/OSHA/EPA-RRP/Environmental inquiries/services
Demonstrate compliance-based inspections and write reports in a very tightly timed process
Record keeping according to State/Federal laws for both classes and services which have to pass State/Federal audits
Sales for three profit centers (Classes/Services/Equipment)
Shoreline Health & Fitness
Sales, Sales, Sales for two profit centers (Memberships/Services)
Hire & maintain desk crew, personal trainers, Pilates Instructors, Aerobic Instructors and a cleaning crew while increasing profit and services
Maintain a physic expected of a Health Club Manager (high level of discipline)
Conduct weekly meetings with department heads and business owner to review goals/profit – develop strategies to achieve all that’s needed
Oversee maintenance of all equipment & property
On call 24/7
Certified- AAFA, Les Mills Body Pump & Body Step, CPR& defibrillator
Maintain files on all staff, members, sales, equipment, etc
Maintain tight budgets
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