Customer Service Representative

Querida Raysor

*******@*****.***

Quality driven professional who thrives in a fast paced environment handling repetitive inbound calls. Resourceful problem silver with exceptional communication and conflict resolution skills. Proven ability to quickly learn new processes/software while paying attention to detail to communicate information in easy to understand language.

Experience

Internet Search Rater

Welocalize

April 2024 to March 2025

Verified the factuality of AI responses to internet searches

Senior Escalations Customer Service Representative

John Wiley &Sons - Indianapolis, IN

February 2017 to June 2023

Quality assurance calibrations

Case management

Problem solve customer concerns via chat, email and phone

Resolution of returns and corresponding credits

Account updates

Resolve escalated calls from primary customer support

Customer Service Assistant

Xerox - Indianapolis, IN

March 2015 to November 2016

Received 50-70 inbound calls daily

Maintained high quality scores on evaluated calls

Advised members on pension eligibility and status of annuities

Navigated through multiple computer applications

Regularly assisted members with emailed requests/concerns

Primary Support

TeleTech At Home - Englewood, CO

October 2014 to January 2015

Primary Support

Received 60-80 inbound calls daily

Placed orders, reviewed orders, cancelled orders for customers

Assisted customers with tracking shipped orders

Accomplished high quality on evaluated calls

Customer Service Representative

Sprint PCS - Charlotte, NC

September 2000 to October 2003

Successfully provided customer service in both activation and customer service departments

Received 80-100 inbound calls daily

Provided instruction on mobile phones to customers

Adjusted accounts; explained account charges

Addressed customer complaints about devices/accounts/charges

Education

Calvin College - Grand Rapids, MI

Key Skills

Quality Customer Service

Accuracy

Proficient in Microsoft Office

Conflict Resolution

Multitasking

Time Management

Live Chat

Quality Assurance

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