Customer Service Special Education
Resume:
Stacey Pierre
**********@*****.***
Summary: Highly motivated, and team-oriented individual offering great customer service, attention to details and quick learning skills.
Skills
Basic skills computer
Math skills
Self-motivated
Critical thinking
Interpersonal skills
Trilingual English, Haitian Creole, and French
Work History
Epic Special Education Staffing
New Brunswick / Middlesex schools district County NJ.
Paraprofessional 02/2024 to 08//2024
●Help one to one kid in the classroom, created a behavior management plan
●Helped kids with special needs, help with classwork, homework and with school n
breakfast and lunch depending on the age.
●Help him/ her understand the class package at another level in an effortless way to understand.
●Create a positive impact on the student life.
Education Staffing Solutions (ESS) / Maplewood / South Orange school district, NJ Paraprofessional 01/2023 to 08/2023
● getting the classroom ready for lessons.
● helping children who need extra support to complete tasks.
● helping teachers to plan learning activities and complete records.
● supporting teachers in managing class behavior.
Newark Community Health Center (NCHC) East Orange, NJ 08/2020 to 11/2021
Customer Service representative/ Call Center / Translator
Helped patients to schedule, reschedule and cancel their appointment.
Took notes from patients over the phone for doctors and nurses.
Made all campaign phone calls, by calling to remind all patients that have been absent in the clinic for more than 3-6 months after the last doctor’s visits.
Walgreens co Rite Aid: Bloomfield, NJ 09/2012 to 09/2020.
Cashier
● Greeted customers and communicating with them in person or over the phone as well. Listened to and resolving customer complaints.
● Provided answers to questions about products, services, or the company.
● Assisted them or referred to the higher team members as store supervisors and store managers on duties. Also Helped them to find the correct products from the Aisles, online or in- store shopping.
Essex county college Newark NJ 06/2017 to 06/2019
Student Assistant
Helped new students with registration and with Financial Aid website.
Explained students the ECC’s guidelines and procedures before enrolled them.
Translated the ECC’s procedure to the French and Creole speakers.
Tutored students in Basic Math and English homework.
Care Finders Total Care: South Orange, NJ
07/2014 to 06/2018
Home Health aide
● Assisted patients by providing personal services such as running errands, serving meals, do light cleaning
● Recorded patient information by making entries in the patient journal, notifying the nursing supervisor of changing or unusual conditions.
● Maintain a safe, secure, and healthy patient environment by following asepsis standards and procedures; kept security precautions; following prescribed dietary as needed.
● Be their reminder and encourage them in all aspects in their health.
East Orange Medical Center: (Dr. Robert Clark Office),
East Orange, NJ 06/2018 to 12/2018
Medical Assistant
● greeted patients, made appointments, used ECW to save the patient appointments.
● answered phone calls and took notes from patients to the doctor.
● Took patient's vital signs and collected specimens before they saw the doctor and called their pharmacies to put their prescriptions in and verify them.
Walgreens co Rite Aid: Bloomfield, NJ 09/2012 to 09/2020.
Cashier
● Greeted customers and communicating with them in person or over the phone as well. Listened to and resolving customer complaints.
● Provided answers to questions about products, services, or the company.
● Assisted them or referred to the higher team members as store supervisors and store managers on duties. Also Helped them to find the correct products from the Aisles, online or in- store shopping.
Education: General Sciences associate's degree, Essex County College Newark, NJ graduated June 2020
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