Customer Service Patient Care
Resume:
Megan C. Williams
***** ********** *****, ***. ***
Charlotte, NC 28262
********.*********@*****.***
I am an enthusiastic and results-driven individual with a strong passion for the healthcare industry and a desire to make a positive impact on patient outcomes through innovative medical products. I truly want to help others. Currently, I am seeking opportunities to leverage my skills in sales, communication, and relationship-building within the dynamic world of medical device or pharmaceutical sales.
While my professional journey has provided me with a solid foundation in the complex legal field, it has also given me a foundation in sales and customer service. I’m excited to pivot into medical sales where I can combine my drive for success with my interest in helping others. With a deep understanding of complex products and an ability to explain technical information clearly (a lesson learned from the legal field), I aim to forge strong, long-lasting relationships with healthcare professionals to improve patient care.
Skills
● Office Management
● Customer Relations Management
● Sales
● Microsoft Office Suite
● Listening Skills
● Presentation Skills
● Negotiation
● Transcription
● Administrative Experience
● Networking
● Banking
2
Experience
May 2024 - present
State of Tennessee DDA (Formerly DIDD) – Paralegal/Conservatorship Legal Assistant
520 West Summit Hill Drive, St. 201, Knoxville, TN 37902 Christine Garcia, TN DDA,
Phone: 865-***-****
Kevin T. Beck: Associate Counsel, Office of General Counsel Phone: 423-***-****
TECHNICAL SKILLS:
SharePoint, Adobe Acrobat, Microsoft Teams, WebEx, TITAN, Therap, Edison, Relias Training, CLEAR
DESCRIPTION:
• Maintaining/Managing client files and records
• Updating software
• Conducting CLEAR Searches and other research (legal and non-legal)
• Drafting legal documents, pleadings, and correspondence
• Maintaining conservatorship budgets
• Hearing preparation
• Projecting conservatorship budgets for TN clients JULY 2021 - JULY 2023
Complete Legal Defense Team, Myrtle Beach - Paralegal/Office Manager 3
1012 38th Ave. N., Myrtle Beach, SC 29577
M. Gregory McCollum: Managing Partner
Carla Schuessler: Chief Operating Officer
Michael Barry : Trial Attorney
Phone: 843-***-****
TECHNICAL SKILLS:
Microsoft Suite, Google Apps, Social Media Marketing, HootSuite, Google Analytics, Facebook Analytics, MailChimp, Clio, MyCase, LexisNexis, Westlaw, DocuSign
Description:
● Maintaining client files and records
● Maintaining Accounts Payable
● Conducting Legal Research
● Exemplifying excellent client care/service
● Opening / Managing client files
● Drafting legal documents, pleadings and correspondence
● Keeping clients updated, informed and answering any questions
● Attending court with attorneys and clients
● Trial preparation and organizing exhibits
● Budgeting
● Marketing
● Sales (B2C)
FEBRUARY 2020 - JULY 2021
Conway National Bank, Surfside Beach, SC - Bank Teller/CSR 425 Hwy. 17 & 5th Ave. N., Surfside Beach, S.C. 29575 Kim Price: Branch Manager
Jessica Kerr: Head Teller
Phone: 843-***-****
TECHNICAL SKILLS:
Cash Handling, Customer Service, Managing Clientele Information Description:
● Receiving cash/counting it before shift begins
● Importing and exporting vault cash shipments/balancing vault
● Accepting deposits of both cash and checks, while validating slips appropriately
4
● Exemplifying excellent customer service
● Receiving payments for bills, loans and mortgages
● Answering queries and to assist customers with account related issues.
● Traveling to schools within the district to teach about finance basics MAY 2019 - MARCH 2020
Grande Palms Resort, Surfside Beach, SC - Front Office Receptionist/Sales Agent 1250 US Hwy. 17 Business, Surfside Beach, SC 29575 Andy Wolfe: General Manager
Phone: 843-***-**** ext. 1000
Description:
• Greeting guests and providing them with superb customer service.
• Ensuring the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answering all client questions and incoming calls.
• Redirecting phone calls to the appropriate department and taking down messages.
• Accepting all letters and packages, and distributing them to their appropriate departments.
• Monitoring, organizing and forwarding emails.
• Maintaining records and files.
Education
AUGUST 2014 - MAY 2019
Clemson University, Clemson, SC - Bachelor of Arts in Political Science Minor in Business Administration
Extracurriculars
● Member of Clemson’s Sister 2 Sister Mentorship Program
● Member of Clemson’s Connect Mentorship Program
● Member of Clemson Black Student Union
● Clemson College Conservatives
Service Learning / Community Service
● Active member of Delta Sigma Theta Sorority Inc. (Current) 5
● Social Action Committee
● College Prep Committee
● Event Organizer
● Sisterhood Meet-Ups Organizer
● Financial Peace Co-Advisor (Current)
● Financial Peace is Dave Ramsey’s program to save for emergencies and pay off debt quickly
● Taught a 9 Lesson, 10 week course to minorities in my community to help them build wealth and get out of debt.
● Podcast Host (Current)
● Black Girl Healing: a podcast detailing how heal out loud and encouraging others to out in the work toward their goals
● The Brook UMC Young Professionals Founder (Current)
● Mentorship program that teaches the community youth important life skills
● How to build a resume
● How to have a successful interview
● The importance of finances and building wealth
● Former Heaven’s Gate UMC Youth Leader 2014-2021
Contact this candidate