Administrative Support Assistant

Cheryl Williams

Peacock

Experienced Administrative Professional

Seeking Administrative Support Role

Dedicated and detail-oriented professional with extensive experience in administrative support and

customer service. Proven ability to interact effectively with clients, proficient with Microsoft Office Suite, Word, Excel, Power-Point, Access, Oracle, SunGard Banner, NorthStar Club Management System.

Seeking to leverage skills in communication, organization, and problem-solving in an administrative support position.

Work Experience

Personal Assistant

Jennifer Spencer

November 2013 - November 2016 • Raleigh, NC

Help to manage the home of my employer. *Run errands, grocery shopping twice weekly, responsible for having children at various appointments *Plan menu and cook meals daily for family of two adults and four children. *Responsible for washing, drying and folding laundry, and performed other domestic duties such as washing dishes and cleaning kitchen daily along with other minor cleaning duties.

Legal Assistant

Legum Wilk

June 2012 - October 2012 • Fairfax, VA

Open cases for court by inputting information into file database and case management software. *Answered phone calls, giving clients and defendants information on cases. *Organized and created files to keep cases organized. *Provided with excellent customer service.

Administrative Aide

Montgomery College

September 2011 - December 2011 • Rockville, MD

Maintained student's status using Banner, Access, and Excel Spreadsheet. *Input and researched students' confidential files using National Network database. *Scheduled rooms for Gateway Information Sessions. *Supervised student workers. *Provided with excellent customer service. *Conducted requisition and maintained inventory of office supplies. *Updated Gateway website with new Information Sessions.

Human Resource / Payroll Administrator

Bethesda Country

April 2007 - November 2010 • Bethesda, MD Performed diversified clerical and administrative to functional areas within Human Resources. Illustrative activities included setting up files on all new personnel, assigned employee numbers, recorded changes on all employee status as necessary, processed and recorded employee information, such as personal data, compensation, benefits, tax data, and attendance. *Compiled payroll data, such as hours worked, taxes, insurance. Performed actions necessary to determine pay and deductions including Federal and State taxes, insurance, savings, and other deductions. *Created reports as requested by supervisor and general manager such as, employee salaries, health insurance, holiday fund, workers comp, and payroll.

Administrative Assistant

NRI Staffing

October 2006 - April 2007 • Rockville, MD

Compiled payroll data, such as hours worked and enter data, computed and posted wages, and reconciled errors, maintained payroll records by using computer or calculator. *Compile payroll data, such as hours worked and entered data, computing and post wages, and reconcile errors, maintain payroll records, using computer or calculator. *Posts payroll data and prepares routine reports using Caldwell database. *Perform background and credit checks. *Answer calls coming in from clients and candidates. *Post test scores from candidates taking test to be placed in assignments. *Responsible for many other job functions. *Posted payroll data and prepared routine reports using Caldwell database. *Performed background and credit checks. *Supported office manager, and four recruiter specialists of the Rockville office.

Clinical Research Assistant /

Executive Administrative Assistant

Medimmune Inc.

July 2002 – August 2004 • Gaithersburg, MD

Assisted the CRA Staff with assembly and distribution of clinical trials materials such as assembly and QC of pharmacy binders, clinical research manuals, labels, vials for specimen collection and shipping. *Maintained manager's calendar, arrange travel and hotel reservations for manager, clients, or perspective employees. *Set up meeting rooms for all meetings scheduled, which included the actual set-up of projectors, supply coffee and water, ordering lunch for meeting attendees, and cleaning up after meetings. *Assisted the CRA Staff with assembly and distribution of clinical trials materials such as assembly and QC of pharmacy binders, clinical research manuals, labels, vials for specimen collection, shipping materials, mailings (USPS, fax and electronic) to sites. *Assisted with auditing case report forms, generating queries and verifying data. *Familiarity with the different types of forms used such as Case Report Forms, Informed Consent, SOP Documents, Protocol Documents, 1572's, also work with AE, and SAE reports. *Work with Phase I, Phase II, Phase III, and Phase IV studies. *Serve as the CRAs telephone point of contact for CROs and CRU coordinators conducting MedImmune clinical trials when CRAs were traveling or otherwise unavailable for company business. *Supported the Vice President of Strategic Operations and Director of Clinical Development. *Responsibilities include making travel arrangements and maintaining daily calendars. Also, I was responsible for arranging candidate interviews. *Involved with the daily processing of the Clinical Development expenses and invoices, which included but were not, limited to processing expenditure reports and signing off invoices.

Project Team Associate I

Pharma Research

January 2001 - May 2002 • Research Triangle, NC

Provided routine administrative support to assigned CM Project Team(s). Responsibilities included, but were not limited to: word-processing, photocopying, distributing and filing documents/reports; preparing overhead projector transparencies and other presentation materials; preparing and transmitting faxes; maintaining the team calendar; ordering study-specific supplies. *Assist CM Project Team members in conducting periodic audits of study files in Records Management. *Under the direction of the Lead CRA, create and/or implement tracking systems to document study progress - e.g., subject enrollment/visit status, monitoring visits, etc. - according to project requirements.

Administrative Assistant

NC Dept. of Health & Human Services

March 1999 - February 2001 • Raleigh, NC

Support for the Director of Nutrition program for NC and support for four other managers in department. *Responsible for assuring new sponsors for the Nutrition program were properly assigned NC institution numbers and that new sponsors packets were mailed and applications entered Access database. *Responsible for mass mailings to sponsors.

Skills

Administrative Support > Customer Service > Executive Administrator > Payroll Time Management >

Problem Solving > Administrative Assistant > Microsoft Office > Customer Service Skills > Communication

> Windows

Volunteering

Raleigh Rescue Mission (Homeless Shelter)

House Manager

• Raleigh, NC

Upper Room Church of God in Christ

Food Bank

• Raleigh, NC

Jacobs Ladder Community Outreach

Outreach and Food Distribution

• Stafford, VA

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