Customer Service Care Coordinator
Resume:
YLEENE J. GARZA
***********@*****.***
Houston, Tx 77049
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Results-oriented professional with over a decade of experience in customer service, administrative support, and technical roles across diverse industries. Awarded Patient Care Coordinator MVP in 2022 for exceptional performance in managing front office operations and delivering outstanding customer service. Skilled in troubleshooting technical issues, coordinating complex schedules, and training staff to achieve operational excellence. Bilingual in English and Spanish, with strong communication and interpersonal skills. Committed to leveraging extensive experience and expertise to drive success in a dynamic work environment.
P r o f e s s i o n a l Summary
S k i l l s
Excellent written and verbal
communication
Good organizational skills
Detail oriented Dependable & Reliable
Able to manage & coordinate
multiple tasks
Leadership skills
Excellent customer service Cash handling manageability Remote Work
Multiline Call Center Experience Experience dealing with a diverse population
Team player Tech savvy
Knowledgeable in computer
programs
REMOTE TAX SUPPORT
KELLY SERVICES-WOLTERS KLUWER
Nov 2024 - Mar 2025
BARTENDER
PAPPASITO'S CANTINA
Oct 2023 - Nov 2024
E x p e r i e n c e
Provided expert remote support as a Tax Support Agent at Wolters Kluwer, assisting clients with tax software navigation, troubleshooting technical issues, and ensuring accurate tax preparation and compliance Delivered exceptional customer service by addressing inquiries, guiding users through software features, and resolving complex tax-related challenges
Maintained up-to-date knowledge of tax laws and Wolters Kluwer's product suite to support tax and accounting professionals efficiently, while leveraging workflow automation tools and collaborating with clients to optimize their experience
Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
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SERVER /TRAINER
PAPPASITO'S CANTINA
Sep 2014 - Apr 2016
PATIENT CARE COORDINATOR II
PAD SPECIALISTS
Dec 2020 - Apr 2023
MEDICAL RECEPTIONIST
PROFESSIONAL MEDICAL AND SURGICAL CLINIC ASSOCIATION Aug 2019 - Aug 2020
CUSTOMER REPRESENTATIVE I
CITY OF HOUSTON
Jun 2017 - May 2019
ADMINISTRATIVE ASSISTANT
HARRIS COUNTY DISTRICT CLERKS OFFICE
Jun 2016 - Apr 2017
Completed POS transactions, returning currency, coin, and payment cards to patrons. Trained and mentored new team members in proper bar operations. Provided outstanding guest service as a server and bartender in a high-volume restaurant, preparing drinks, managing tables, and upselling menu items
Trained new staff on service standards, menu knowledge, and bartending skills, enhancing team performance Maintained a clean, safe work environment and accurately handled transactions PCC1: Initial point of contact for patients, referring physicians and visitors Promoting excellent customer service both in person and over the phone while performing a variety of duties and functions
Assisting in overseeing the day-to-day operations of the front office PCC2: In addition to all duties of PCC1 the role is also responsible for being available as a call center agent for the 18+ locations around Texas for PAD Specialists
Attending to inbound and outbound calls from patients, insurances, RPs, etc Leadership/ Higher Level Duties: Responsible for Auditing PCC1's on check in/out process which includes pt Demographics, insurance verification, checking INN and OON benefits etc Daily/ Weekly Catering Order for patients in (6) locations Houston Metro Area Responsible for coordinating the daily administration of doctors, staff, visitors and patients at a healthcare facility
Schedule appointments, answer patient inquiries, determine co insurance payments due, handle patient emergencies, and monitor stock and supplies at the healthcare facility Researches, analyzes and resolves customers' problems and inquiries Process requests through data entry, ensuring correct modifications are initiated and valid Responsible for updating and maintaining customer accounts database Verify new customer accounts with other utility companies Refer customers who require financial assistance to appropriate agencies May work with other departmental areas and agencies to resolve billing inquiries Performs other related duties as requested
Supported office operations by processing and filing court documents, assisting the public and legal staff with inquiries, and maintaining organized records
Managed schedules, correspondence, and data entry using office software, while ensuring accuracy and confidentiality
Handled transactions and collaborated with team members to enhance workflow efficiency
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DATA ENTRY CLERK
PORT CITY, INC
Jun 2013 - Aug 2013
Data entry, file organizing, customer service, multi-line phones, managing reports PART TIME STUDENT
Mar 2025 SAN JACINTO COLLEGE
HIGH SCHOOL GRADUATE
May 2014 NORTH SHORE SENIOR HIGH SCHOOL
Education
Patient care coordinator MVP 2022All District Left fielder 2014Softball Varsity 2012-2014Interact Club 2013-2014Multicultural Club 2013-2014
Personal Accomplishments
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