Customer Service Project Manager
Resume:
Andrew Repp
Sales/Design and Marketing Professional
Garfield Heights, OH 44125
****.****@*****.***
To obtain a position where I can develop my skills, meet new career challenges and opportunities, and represent a company as I contribute to business as well as personal prolonged success.
Authorized to work in the US for any employer
Work Experience
Implementation Specialist
(HPS) - Heartland Payment Systems - Cleveland, OH
September 2022 to Present
Building payroll systems for medium to large companies. Customer care. Client retention
Kitchen and Bath Designer/Project Manager
Element Design - Hudson, OH
2020 to September 2022
Design and sales of kitchen and bath.
Overview of full ordering and implementation of complete project, from initial inquiry to the final completed walkthrough of project. Experienced in high quality customer service.
Proficient in 2020 Design Software
Kitchen Designer
Cabinets To Go - Cleveland, OH
2018 to December 2020
Kitchen and bathroom sales and design.
Experienced in 2020 design software.
Sales manager
S&P Data - Cleveland, OH
2016 to 2018
Oversee sales and team development for multiple sales campaigns that were commissioned by fortune 500 companies.
Area Development Manager
BDS Marketing LLC - Cleveland, OH
2013 to 2016
Regional training of all wireless sales representatives in all location across northern Ohio.
Manage relationships between customers and in store employees. Daily and weekly project reporting to upper management. Work with teams to develop proposals that speak to the client's needs, concern, and objectives. General Manager
Verizon Wireless
2012 to 2013
Overall operations of multiple locations. Meeting and exceeding sales goals and quotas. Focus on sales, and customer service. Training, and coaching all employees in areas such as customer service, product knowledge, inventory control, and overall operations of the store.
Marketing Director
Ohio Ctr. For Broadcasting
2011 to 2012
Lead generating, event planning, recruiting, marketing and sales Brand and product management, implement new ideas and procedures for daily activity.
Overall operations of marketing, sales and advertising. Admissions Representative
Sanford Brown College
2006 to 2010
Recruiting new students, meeting and exceeding placement quotas Anchor/producer
Clear Channel Radio
2005 to 2008
Maintain on air schedule as well as reporting of news and traffic reports. Personal appearances for promotion of radio station in local events. Marketing Director/Trainer
BFG Communications
1999 to 2005
Supervised experiential brand marketing, field sampling and event programs for fortune 500 clients
including RJ Reynolds. Administered project, staff, asset, contract and budget management
Managed on premise programs, guerrilla marketing, expos and effectively positioned brand through public relations, community involvement and media partnerships to increase product reverence within target market, cultivated food/beverage and entertainment vendor partnerships to ensure positive brand recognition Education
Diploma in Broadcasting
Ohio Center for Broadcasting
Associates of Applied Business in General and international business management
Vatterott College
Skills
Remodeling
Interior Design
Cabinetry
Home Improvement
Time management
Kitchen experience
Customer service
Product Management
Branding
Proposal Writing
Program Management
Project Management
Presentation Skills
Sales Management
Event Planning
Leadership
Organizational skills
Communication skills
Office experience
Recruiting
Sales
Loss prevention
Public relations
Pricing
Product development
Business development
Process improvement
Account management
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